Depending on which queues you are a member of, you can choose to receive inbound notifications or not. There is also a term for this called opting into or out of a queue. Only the desktop client can be used to set this option. You can disable notifications from the billing status if you’re a…
Depending on the availability status setting that you select, you can determine whether or not you are receiving inbound notifications from your queues. Admins and supervisors are also notified of your status on a regular basis. If you are on lunch break, for example, you are able to set your availability status to Not Ready…
In the Zoom Room display, if a touch-based display is detected when the Zoom Room is set up, the controls will be displayed on the Zoom Room display when the Zoom Room is set up. It is possible, however, to disable the touch-screen interface on the control panel, which will make the room use the…
Information about the customer is displayed on the Profile tab of the customer’s account. Based on the caller ID number that they provide within a voice engagement, this information is provided. It is possible to see general information about the customer in the address book if the customer has not yet been added to it by…
Agents will have access to detailed information regarding active or closed engagements on the Engagement tab. This includes, for example, the queue the customer was routed through, as well as entries made by other agents about this customer during past engagements. If you are looking at an active engagement, you are also able to choose…
It is possible to display all upcoming meetings on your TV, monitor, or projector when you use Zoom Rooms. Prerequisites for displaying the meeting list on a TV In order to schedule meetings on the same day, they must be scheduled as soon as possible Utilize the Google calendar integration or the Microsoft Exchange calendar…
An admin is able to control whether inbound notifications from queues they’re a member of can be disabled by a queue member (opting out of queues). It is also possible to enable and customize the reasons for opting out of a queue if you allow queue members to opt out. Prerequisites for changing if queue…
Using a virtual receptionist at any entrance in the office, or at any service area within the office, will minimize the amount of direct contact between staff and clients. Physically separating people creates a safer environment for everyone involved, and the video experience gives the added advantage of a more immersive experience for everyone involved….
It is the responsibility of the administrator to enable or disable the reasons for queue opt-outs. A queue can be configured so that agents must enter an opt-out reason for disabling notifications from a queue (opting out of a queue) when they disable notifications from a queue. It is possible, for example, to allow users to…
The Zoom SDK can be integrated with and entry points for SMS, video, chat, or video flows can be added by the Zoom Admins by creating or deleting entry IDs. The following topics are covered in this article: How to create an entry ID How to delete an entry ID Prerequisites for managing entry IDs…
