Typically, the Polycom trio syncs time zones using either the Zoom Room or Zoom phone settings, depending on the device. Although it is a manual process, there is a way to change the time and date manually if the need arises. Prerequisites for manually changing the date and time on a Polycom Trio Devices such…
Changing a number from another carrier to Zoom Phone will allow you to use the number from that carrier. Note: Brazilian, Mexican, Peruvian, and Chilean local numbers can be portably. Country Toll-free Local Brazil Yes Yes Mexico Yes Yes Peru No Yes Chile No Yes** The porting of the numbers is still not available in…
Toll-free vanity lines are telephone numbers that act as a means of spelling out words or phrases that are memorable to the caller. They can be used to create a recognizable brand for a phone number; for example, 1-800-FLOWERS can be used as a recognizable brand name. Note: The vanity local (regular) number can not…
When you move pre-existing BYOC numbers to Zoom Phone, it is known as a BYOC to native port. Prerequisites for requesting a BYOC number port The account owner or the administrator has the following privileges: Possession of a Zoom Phone license (separate from that of a BYOC license) The following information may need to be…
A number can be moved from one account to another manually and will require the assistance of the Zoom Porting Team in order to be completed. Prerequisites for moving numbers between accounts There needs to be enough licenses available for the account where the numbers are going to be moved From the owner or administrator…
If you want to integrate your existing SMS provider with Zoom Phone, you can do so. Note: The onus of sending future SMS inquiries to the relevant third party will be on you when you opt out of Zoom’s hosted SMS service. Zoom SMS will no longer be able to assist you with SMS troubleshooting…
Whether you want to recover deleted, accidently deleted, or previously owned phone numbers, the Zoom team will investigate the issue, and more often than not, they will be able to retrieve the number. Prerequisites for recovering a deleted phone number Ownership or admin privileges of the account Where you wish to retrieve the numbers How…
There are certain Zoom Phone features that can be enabled or disabled by Zoom Admin settings. Zoom Phones are provided with a Zoom Phone license and can be used with Zoom Rooms with a Zoom Phone license or call queues for the entire Zoom account or specific phone users. Policies can be bulk applied to select…
With the use of sites, you can organize your organization’s phone users. It is possible, for example, to create a site for each location of your organization. A few of the advantages of having more than one site include: It is possible to route calls differently for each location, since each site has its own…
Zoom’s web portal provides you with user management features that allow you to control who has access to the features and settings available. As an example, you can assign the role of call queue admin to each of the phone users A and B so that they are able to manage certain call queues and…
