Requesting a BYOC number port In Zoom App
When you move pre-existing BYOC numbers to Zoom Phone, it is known as a BYOC to native port.
Prerequisites for requesting a BYOC number port
- The account owner or the administrator has the following privileges:
- Possession of a Zoom Phone license (separate from that of a BYOC license)
The following information may need to be provided to us:
- If you have a current carrier, please provide the account number for that carrier (if applicable)
- Then enter the 4-digit PIN number (which must be entered for all wireless ports if it is a wireless number)
How to request a BYOC number port
- The Letter of Agency (LOA) is available for download and completion.
- The BYOC Porting Sheet is available for download and completion.
Note: - It is also necessary to fill out the Toll-Free LOA if you are transferring toll-free numbers.
- In this email, please include the LOA and the BYOC Porting Sheet as well as the email number porting@zoom.us.
- Be sure to include the subject line of the email: BYOC Porting.
- A member of Zoom’s team will review this request and confirm that it has been received.
- When Zoom Phone and their partner companies make any requests to your previous provider, they will verify the information stated in the Letter of Agreement. The previous provider and Zoom will work together in order to activate the pending porting if it is accepted. It will be available to you for managing in the Zoom web portal once it has been approved.
- Look over common porting errors so you can ensure the process goes as smoothly as possible.
Frequently Asked Questions
How do I port a number in zoom?
The process of requesting the porting of a number
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To access Zoom’s web portal, you will need to sign in.
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To access the Phone Numbers section, click the Phone System Management link in the navigation menu.
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On the tab that says Ported, click on it.
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Click on the Port Numbers tab.
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To verify that the numbers entered in the field are valid, click on Check Portability to confirm that the numbers entered are valid, and click on Next to continue.
What is Zoom Byoc?
Zoom Calling Plans from Zoom Phone enable enterprise customers to maintain their existing PSTN service providers by redirecting existing voice circuits to the Zoom Phone cloud, or to implement a hybrid solution by combining Zoom Calling Plans with existing PSTN providers to create a Zoom Phone cloud-based solution.
How long does it take to port numbers to zoom?
Our Zoom Phone Enterprise Solutions team can help you set proper expectations on a case-by-case basis, depending on the complexity of the project (the number of underlying carriers involved, their individual SLAs, the number of telephone numbers involved, etc.). The project porting process typically takes three to four weeks.
How do I request a Zoom app?
Users on your account can request to install an app if the app has not been approved yet by you in the App Marketplace. The noreply@zoom.us email address will send you an email with further instructions if this occurs. You will need to sign in as an admin or owner to https://marketplace.zoom.us/. Click on the icon to select an app after you have searched for it and clicked on it to select it.
How do I approve Zoom app request?
Requests for app approval or denial may be approved or declined
On the ADMIN APP MANAGEMENT page, click the App Requests option under the section called App Requests. When you click on the Active Request tab, you will be able to see the app you want to approve and click on it. The Requests tab in the app includes the option of either approving or declining the installation for all users on the account or approving or declining the installation for specific users who requested the installation of the app.
