Requesting a vanity toll-free number In Zoom App

Toll-free vanity lines are telephone numbers that act as a means of spelling out words or phrases that are memorable to the caller. They can be used to create a recognizable brand for a phone number; for example, 1-800-FLOWERS can be used as a recognizable brand name.


The vanity local (regular) number can not be requested.

Prerequisites for requesting a vanity toll-free number

  • Ownership or administrative privileges on the account
  • That licenses Zoom Phone
  • And the vanity numbers you want

How to check for available toll-free licenses

  1. To access the Zoom web portal, you will need to sign in.
  2. After you have signed in, click on Phone System Management, and then User & Rooms.
  3. You will find the Phone Numbers tab on the left side of your screen.
    The far-right column at the top will let you know if you have any toll-free licenses available.

How to request a vanity number

Please send an email with the information listed below to

  • You are requesting the following numbers:
  • Please confirm that there is a toll-free number available for your business
  • By CCing your Account Manager or main point of contact at Zoom