How to Access SAML response logs in Zoom

How to Access SAML response logs

It is possible to review the SAML response logs for attempts at login if you use Single Sign-On (SSO) with Zoom. SSO is a powerful tool that can be used to troubleshoot login issues via SSO.

Prerequisites for accessing SAML response logs

  • You can sign up for a Business Account, Education Account, or Enterprise Account
  • That is configured with a single sign-on process
  • for the owner or administrator

 Enabling SAML response logs

  1. Log in to the Zoom web portal by entering your email address and password.
  2. Then click Advanced followed by Single Sign-On.
  3. Then click Edit.
  4. Make sure you enable Save SAML response logs when the user signs in under Security.
  5. On the SAML Response Logs tab, you will be able to see any attempted sign-in attempts through Single Sign On once Single Sign On is enabled.

How to view SAML response logs

  1. On the SAML Response Logs tab, click on the SAML Response Logs button.
  2. To view the details of the response, click on View Detail.
  3. This will provide you with information such as:
    • Status of the IDP
    • For your email address and name
    • As per your Identity Provider (IDP), the attributes and values passed from your email address and name
    • For the Entity
    • Will be recorded in your certificate as defined by your IDP
    • Response message according to SAML

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Frequently Asked Questions


Does Zoom support SAML?

By using single sign-on, you can easily sign in with the credentials you use at work. A single sign-on (SSO) mechanism that is based on SAML 2.0 is used by Zoom.

What is SAML mapping on Zoom?

It is possible to use Basic SAML Mapping in Zoom to define a default License Type that will be used when users sign in to Zoom using SSO. The SAML attributes that are passed from the Identity Provider that you wish to map, such as your email address, first name, last name, pronouns, phone number, and department, can also be mapped in Zoom.

How does SAML authentication work?

As part of SAML, the identity provider and service provider are able to exchange information about the user, such as login credentials, authentication status, identifiers, and other relevant attributes. Thus, the authentication process is simplified and secure as a result of having a single set of authentication credentials that allows the user to login only once with no need to create multiple sets of credentials.

What is switch account in Zoom?

Windows | macOS | Linux

Open the Zoom desktop client and sign in with your Zoom account. Click on your profile picture at the top of the page in the right corner. If you would like to switch accounts or sign out, click the links below. Please use your corporate e-mail address or the e-mail address that you used when you signed up for Zoom to access your desired account. In addition, you have the option to sign in with SSO, Google, Apple, or Facebook, among others.

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How does SAML authentication work in zoom?

As part of SAML, information about users, logins, and attributes are passed from the identity provider to the service provider through the use of a secure message. The user is required to log in once to Single Sign On with the identity provider, and then, when the user attempts to access those services, the identity provider can pass SAML attributes to the service provider.

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