“Mac OS not supported” error message in Zoom App

If you are running MacOS 10.6.8 or later and you receive an error message that this OS is not supported when downloading the app using Safari, Chrome, or IE, http: // whatsmyuseragent. Check the user agent configuration using .COM


If your user agent is displaying: Mozilla / 5.0 (000000000; 00000 000 00 0 0000; 0000000) and bots and anonymizers running on your computer “Hiding your user agent “

Please see http://myip.ms/view/comp_browseragents/83516/Mozilla_5_0_0000000_00_000_00000000_DDDDDDDDDDDDDD_DDDDDDDDDDDDD.html  and  http://www.webmasterworld.com/analytics/3921101.html .


For example, Intego’s antivirus software is configured to hide information. Please turn it off. Then try installing the zoom.us app again.

Frequently Asked Questions


Why does it say Zoom is not supported on my Mac?

If Zoom does not work on your Mac, it could be that the Camera or Microphone (or both) are currently occupied by another app. 
If any other apps may be using the Camera or Microphone when you join a Zoom meeting, it is advised that you close them before joining the meeting. For example, FaceTime, Skype, or the Photo Booth, for example.
Supported operating systems
  • macOS X with macOS X (10.10) or later.
  • Windows 11* *Note: Windows 11 is supported on version 5.9. …
  • Windows 10* …
  • Windows 8 or 8.1.
  • Windows 7.
  • Ubuntu 12.04 or higher.
  • Mint 17.1 or higher.
  • Red Hat Enterprise Linux 6.4 or higher.
8 Ways to fix Zoom not working on Mac
  1. Make sure you have the Zoom app installed.
  2. Make sure your Mac is connected to the internet.
  3. Verify the Zoom server’s status.
  4. Close the Zoom app.
  5. Restart your computer.
  6. Grant Zoom the permissions it needs.
  7. Close other apps that are using the Mac’s camera and microphone.
  8. Exit other applications that consume a lot of resources.
During the Security & Privacy window, there is an icon in the bottom-left corner that indicates a lock that can be clicked, so that changes can be made. Input the username and password of your OS administrator, then click Unlock. Changing Camera, Microphone, Screen Recording, Files, Folders, or Accessibility will require that you click on the permission that is required.
Using the Zoom desktop client, go to the Zoom website to update the desktop client.
  1. Open the Zoom desktop client and log in.
  2. Click the check for updates link under your profile picture. Zoom will automatically download and install a newer version if there is a newer version available.
Use the Zoom pane of Accessibility preferences on your Mac to increase the size of the screen as a whole or to increase the size of just the area where the pointer is present. Changing these preferences is as simple as choosing the Apple menu > System Preferences, clicking Accessibility, and then clicking Zoom. Zoom in and zoom out with the shortcuts listed below.
You may experience difficulties updating Zoom on Mac if you enter the username and password for the Mac admin account when prompted instead of the Zoom credentials. The issue can still be resolved by uninstalling Zoom, restarting your computer, and installation a fresh copy of Zoom from one of Zoom’s direct download links.
By using the Zoom website, you can manually download Zoom onto your Mac. Zoom for Mac offers more features than Zoom for mobile and Zoom for web, as well as more space on the screen to see other participants during a conference call. As soon as you download the app, you will be able to sign in to your Zoom account and schedule or make meetings.
By using Zoom’s web browser, users can participate in Zoom meetings or webinars without having to download the Zoom client. Find the link in the email or calendar from which you received the meeting invitation. To join the meeting, click on the join button in the email or calendar. You can choose to cancel the installation of the Zoom desktop client if a pop-up window prompts you to do so.
In order to use Zoom on your Mac, you will need to install the Zoom Client for Mac. Locate the ‘zoom.us’ application in your Applications folder, and then click on it. You will need to select ‘Sign In’, then sign in to your Zoom account using the newly created credentials that you have just created. In order to start a new meeting, you will need to select ‘New Meeting’.

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