Error 5000, 5003, 5004
Cause:
This error occurs when trying to connect to the Zoom web service. There are several possible causes for this problem.
Troubleshooting procedure
- If your network uses a firewall or proxy, ask your network administrator to check your firewall and proxy settings. Reference: Link collection about FW setting requirements about network firewall
- If anti-virus software such as McAfee Web Protection or AVG may be blocking the connection to Zoom, please disable the service and try again.
- Contact your internet service provider to make sure you can connect to the Zoom service.
If the problem persists, please send a request to Zoom.
Zoom Error 104101 to 104118
Zoom Errors 104101, 104102, 104103, 104104, 104105, 104106, 104110, 104111, 104112, 104113, 104114, 104115, 104116, 104117, 104118
Cause:
Problem with connecting to the Zoom server.
Troubleshooting procedure
- If your network uses a firewall or proxy, ask your network administrator to check your firewall and proxy settings.
- Reference: Link collection about FW setting requirements about network firewall
- If anti-virus software such as AVG may be blocking the connection to Zoom, please disable the service and try again.
- Contact your internet service provider to make sure you can connect to the Zoom service.
If the problem persists, please send a request to Zoom.
For more information on this article, see Errors 5000, 5003 and 5004 When Joining a Meeting and Errors 104101–104118 When Joining a Meeting.
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