Error: When joining a zoom meeting (5000, 5003, 5004, 104101-104118)

This post was most recently updated on July 3rd, 2022

Error 5000, 5003, 5004

Cause:

This error occurs when trying to connect to the Zoom web service. There are several possible causes for this problem.

Troubleshooting procedure

  1. If your network uses a firewall or proxy, ask your network administrator  to check your firewall and proxy settings .Reference: Link collection about FW setting requirements about network firewall
  2. If anti-virus software such as McAfee Web Protection or AVG may be blocking the connection to Zoom, please disable the service and try again.
  3. Contact your internet service provider to make sure you can connect to the Zoom service.

If the problem persists, please send a request to Zoom .

Error 104101 to 104118

Errors 104101, 104102, 104103, 104104, 104105, 104106, 104110, 104111, 104112, 104113, 104114, 104115, 104116, 104117, 104118

Cause:
Problem with connecting to Zoom server.

Troubleshooting procedure

  1. If your network uses a firewall or proxy, ask your network administrator  to check your firewall and proxy settings .
  2. Reference: Link collection about FW setting requirements about network firewall
  3. If anti-virus software such as AVG may be blocking the connection to Zoom, please disable the service and try again.
  4. Contact your internet service provider to make sure you can connect to the Zoom service.

If the problem persists, please send a request to Zoom .

For more information on this article, see Errors 5000 , 5003 , 5004 When Joining a Meeting and Errors 104101-104118 When Joining a Meeting .

 

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