There are a lot of people today that have grown accustomed to the fact that everything can be accessed immediately in a world that is “always on.” The same is true for customer service departments where resolving issues in a timely and professional manner is expected. When a customer support team is switching between multiple…

The Script widget can be added and edited by the admins of the contact center. In order to build flows you do not have to rely on the UI to build them. You can use the Script widget to perform specific actions in the flow instead. Contents1 Prerequisites for customizing the Script widget2 How to add and…

There are a variety of metrics and information reports that can be created by admins and users through webinar reports, including: Registration Report: An overview of all registrants with their names and registration details can be displayed on this page. Attendee Report: Each attendee’s profile is displayed, including their name, a photo of them, their…

In the Meetings and Webinars section of the dashboard, you have access to both the current Webinars and Meetings taking place right now as well as previous Meetings or Webinars that have taken place. CSV files can be exported from the past meetings and webinars on the conference site. There will be an outline of…

When you are not in a Zoom meeting, you can use Zoom Chat to communicate with others. When you send a message, a file, or an image, you will be able to edit or delete it afterwards. In the chat, you will see a search result which reflects the content of your edited message in…