Frequently asked questions
We’ve compiled some of the questions or problems that users often encounter and answered them in the section below.
Getting started with Zoom
Where do I download the latest version of Zoom?
In our Download Center, you will be able to download the latest version of Zoom. To find out how to download Zoom, click here.
How do I use Zoom on my PC or Mac?
Using Zoom’s desktop client is as simple as downloading it, installing it, and learning how to use it.
Do you need an account to use Zoom?
As a participant in Zoom Meetings, you do not need a Zoom account if you simply wish to join the meeting without creating an account first. If you receive an invitation to someone’s meeting, you can join as a participant without needing to register. On the other hand, if the host has restricted joining meetings to individuals who have a Zoom account, the participant will need to have a Zoom account in order to join the meeting. Find out how to connect to Zoom meetings without having an account.
An account is not required unless you intend to create your own meetings and send invitations to other attendees. By creating an account with Zoom, you will be able to hold your own Meetings instantly or set up Meetings in the future. In addition to maintaining an account, you can also access your personal settings and make changes to your account settings or upgrade your plan at any time.
How do I sign up for Zoom?
The Zoom website offers a free account signup which you can do at zoom.us/signup.
How much does Zoom cost?
There is no charge for the basic Zoom license. For more information regarding Zoom plan options and pricing, visit Zoom’s official website.
Weekly live trainings
Our live training will help you learn the basics of Zoom and more. You will have an opportunity to ask questions live.
Joining a meeting
How do I join a Zoom meeting?
Neither of these methods will work for joining a meeting, but joining a meeting using join.zoom.us and entering the meeting ID will. Click here to find out how to join a meeting.
How do I join computer/device audio?
It is usually possible to synchronize audio between your laptop, computer, or any other device by clicking Join Audio, Join with Computer Audio, or Audio. Click here to learn more about how to connect your audio.
Can I use a Bluetooth headset?
In that case, you should be able to use your Bluetooth device with your computer or mobile device, as long as it is compatible with both.
Do I have to have a webcam to join on Zoom?
You will not be able to transmit any video of yourself during a Zoom Meeting or Webinar, even if you do not require a webcam to join. During the meeting, you will still have the ability to listen and speak during the meeting, share your screen and view a video of the webcam of others.
Scheduling a meeting
How do I schedule a meeting?
Zoom Desktop, Zoom Mobile and Zoom Desktop on the web are all tools that allow the scheduling of a meeting to be accessed, as well as through a number of integrations. Here is a description of how to schedule a Zoom meeting.
How do I invite others to join my meeting?
The invite URL or the meeting invitation can be copied and emailed to others so that they can join your meeting. In addition to inviting others to your meeting, there are many other methods you can use to do so – find out more here.
How do I purchase a webinar license?
Having a Zoom webinar license is required as part of being a registered user and hosting a webinar. This license can be obtained on the Billing page of the Zoom web portal by clicking on the “Buy Now” button.
How do I host a webinar?
As soon as you have purchased your webinar license, you will have access to the Zoom web portal’s Webinars page where you can schedule your webinar. Whenever you are ready to launch your webinar, you can either do so from the web portal by clicking on the Webinars tab, or by clicking on the Meetings tab in the Zoom client. You can find out how to start using Zoom webinars by reading the instructions.
Meeting and webinar features
How do I share my screen?
You can share a screen by selecting Share in your meeting and then choosing the screen you want to share. To learn how to share your screen, click here.
Can I record my meeting?
Unless the Zoom account owner or administrator has disabled this feature, all Zoom hosts are able to record local recordings to their computer. In addition, licensed hosts can also record their sessions to the Zoom cloud, as long as they are licensed. To start a recording during a Zoom meeting, press the Record button. Find out more about local recording as well as cloud recording.
Where do I find my recording?
A local recording will be stored in your document folder by default. The recordings that you have uploaded to the cloud can be accessed on your Zoom web portal’s Recordings page. For more information about where to find your recordings, please click here.
My Zoom account
How do I reset my password?
Your password can be reset by visiting zoom.us/forgotpassword. This page provides step-by-step instructions and how-tos for resetting passwords.
What role do I have on my Zoom account?
Your role can be found under the Account Profile section of the Zoom web portal under your Account profile. For more information about the Account Profile page, click here.
Where can I find my account owner?
If you go to your Zoom account profile page, you can view your account owner’s contact information. Find out what information you can find on your account profile page.
My video/camera isn’t working.
You can find out more by reading the tips below what you need to do if your camera fails to start or if the video does not display.
There is echo in my meeting.
There are a number of reasons why a participant may hear an echo, including those involved with multiple devices plugged into the meeting audio or in their local area network. Here are the top 5 reasons why a participant may hear an echo.
Audio isn’t working on my mobile device.
You can find out how to troubleshoot audio issues on your iOS or Android device if the audio is not working.
You can submit a request if you are still experiencing problems.
Frequently Asked Questions
How do I activate Q&A on Zoom?
As an owner or admin with the privilege to edit account settings, you will need to sign in to the Zoom web portal as an owner or admin.
- You can access your account settings by clicking Account Management in the navigation panel.
- Go to the Meetings tab and select the Meetings option.
- To enable or disable the Q&A in webinar option, click the toggle under the In Meeting (Advanced) section.
What do you say at the beginning of a zoom meeting?
- I guess it is time to get started now that everyone is here.
- Greetings to all of you. It is a pleasure to be here with you today.
- Let’s get started now, so let’s get started. First of all, let me extend a warm welcome to all of you.
- Despite the short notice, I would like to thank all of you for coming.
- I would like to thank each and every one of you for attending today.
- Today we are going to cover a lot of ground, so it’s time for us to get started.
Can you have Q&A in a Zoom meeting?
How do you make a poll on Zoom?
- In order to enable polling in your Zoom meeting, start the meeting that has been scheduled.
- Select the Polls/Quizzes button from the meeting controls on the left side of the screen.
- If there are multiple polls or quizzes to choose from, you can select which one to launch at the top of the polling window (if there are multiple polls or quizzes to launch).
- Click on the Launch button to start the launch process.
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