If your microphone is capable of processing stereo sound, enabling stereo audio will allow you to transmit sound in stereo during your meetings and webinars. This setting will enable Zoom to encode the audio in stereo as soon as you enable it. You can make use of this setting when sharing live music performances. You…
The HDCP Error Code can be displayed when entering video from a DVD or Blu-Ray player into a Zoom meeting, which translates to an attempt to play copyrighted material from another device into the Zoom meeting. What is HDCP? A high-definition digital content protection technology called the High-Definition Digital Content Protection (HDCP) helps to prevent…
In a remote support session, a computer can be controlled via a remote connection and restarted remotely. When a remote support session is initiated, the user can: I would like to request desktop control for the application I would like to request desktop control of the computer I would like to request desktop control of…
Overview Video, audio, and chat in a meeting can be recorded using our local and cloud recording features. The following article addresses common questions and suggests ways to address them. Cloud recording layouts What is the reason why my cloud recording is not showing my video when I screen share? Record thumbnails when sharing…
If you’d like to include virtual closed captioning in your Zoom meetings and webinars that provide subtitles for your video conferencing sessions, Zoom has a variety of options that you can choose from. For example, these may be useful if you want participants to be able to easily follow a conversation or if you want…
If your screen flickers black several times while you are screen sharing in a meeting, follow these steps to troubleshoot the issue. Prerequisites for troubleshooting screen flicker when screen sharing Zoom desktop client for Windows, 5.7.6 or higher Windows Uninstall and reinstall Zoom Run CleanZoom to uninstall Zoom completely. Note: Use of the clean uninstaller will completely remove the Zoom client,…
Zoom supports the following USB devices with its desktop client for macOS and Windows platforms. There are some prerequisites you need to meet for your Zoom desktop client to work with supported USB HID devices You can use the Zoom desktop application on your computer Sync buttons on headset settings should be enabled in your…
It is likely that when using the Zoom desktop client, users may experience system crashes or freezes due to technical limitations associated with the Intel Iris Integrated Graphics graphics. Below is a step-by-step guide for resolving this issue: Login to the Zoom desktop client by clicking the link below. You will be directed to your…
It is possible to always join an event from the web client and bypass the Zoom desktop client by enabling a setting that allows users to select Always join from browser when joining from join.zoom.us. Using this setting, you will always be able to join an event from the web client and bypass the Zoom…
If a presentation is shared with a higher resolution than yours by a presenter, the pointer can be automatically followed on your desktop client when the presenter shares a screen. This is particularly useful when you can only see part of the shared screen, which allows you to keep your attention on the important part…
