It is easy for phone users to answer calls that are currently awaiting in a call queue by using a call queue pickup code. In order to receive call queue notifications and to answer queue calls outside business hours, members of the call queue may use the pickup code if they have opted out of…
Changing call queue settings It is possible to change the settings of each call queue after you have created the call queues. For more information about call queues, please refer to the article on call queues. Note: It is possible to use Zoom Phone role management to grant access to or management of site settings…
By entering a first or last name, callers will be able to search a site’s phone directory for people who share the same first or last name. The caller is able to contact a specific phone user once he or she has done a search. Using an IVR system, you should be able to route…
A telephone receptionist answers the phone by playing a personalized recording and routes the call to the appropriate party, call queue, common area phone, or voicemail. The auto receptionist can also be set up to direct the caller to an interactive voice response (IVR) system so that they can select an option for the routing…
Once you have created auto receptionists, you will be able to set the settings for each one individually. For more information, please refer to the article about auto receptionists. Note: The Zoom Phone role management system allows you to give a phone user the permission to access and manage the settings of an auto receptionist….
As can be seen from the table below, the main call routing methods are compared in terms of their features. It is possible for Zoom Phone systems to route inbound calls to a specific phone user or group of phone users by using the call routing methods described above. For more information on each call…
For extensions, administrators have the ability to change the following default settings for business hours and overflows. Note: You are only able to change these settings at the site level if you have multiple sites enabled. You can only change the settings of multiple sites that have been disabled at the account level if you have…
Please follow the sections below in order to provision a Yealink phone that supports zero touch provisioning if you are having issues with it or your phone does not support it. Note: The quick start guide for provisioning should be read before proceeding with this article. The following topics are covered in this article: How…
In Zoom Phone’s audio library, Zoom Phone admins and users have the option of selecting, recording, or uploading their own custom audio. If you would like a quick and easy method of generating audio from text, you can also convert text to speech. You can find a list of the audio files you can customize…
There is an option for account owners and admins to access recordings of all calls made by their users or queues of users. Also, it is possible for you to share recordings of your calls with a user of your phone, and you can choose whether that user is allowed to access those recordings. The…
