In order to use the click-to-dial feature, Zoom Phone users need to click on a phone number in order for that number to be automatically rung. In order to use click-to-dial, an application must support hyperlinks, such as a browser, email client, or Microsoft Office for example. Several protocols, including tel and callto, must be…
It may be necessary to switch to a regular phone connection if a poor or limited Wi-Fi connection is affecting the current Zoom Phone call. Prerequisites for switching a call to your phone carrier Zoom mobile app, version 5.4.7 or higher Required for Zoom Phone Services that include forwarding to your direct phone number through…
Dial-by-name directories allow your customers to look up all phone users of the Zoom account based on their first or last names. After the user has performed a search, he or she can route the call to the user who is available. British and American English are the only languages supported by the dial-by-name directory….
The Zoom desktop client can be configured to launch an external app as soon as you receive an external call, so you can work on other tasks besides receiving external calls. In addition to a caller ID, you can pass parameters to specify inbound caller details. If you wanted to pass the customer information into…
If a caller is verified as a person by Zoom Phone, a checkmark icon will be displayed next to their name in an attempt to identify robocalls and spam. Caller verification icon appears when the calling party has been authenticated by the carrier and authorized to use the calling number. Where the icon appears There…
Zoom Phone SMS lets you send and receive SMS (text messages) from your desktop or mobile device. SMS can also be used along with an auto-receptionist or call queue. Prerequisites for using SMS Your administrator has enabled SMS to be sent to your mobile phone In case you are using the Zoom Phone service With…
A list of the features which are available on approved desk phones is listed in the following table. Note: There is no reference to authorized gateways and analogue telephone adapters in this article. Prerequisites for using support desk phone features An assigned desk phone has been provisioned for use by the phone user Note: Some…
This article explains how Zoom Phone works with Polycom phones. To find out more about these features, go to the Polycom support site and look up your phone model. How to make a call Making an outgoing call from the handset is as easy as following these steps: Take the headset off the phone. Select…
The features offered by Yealink phones and Zoom Phone are described in this article. Visit the Yealink support site to learn more about these features. Note: How to make a call You can use the handset to make an outbound call by following these steps: Take the headset off the phone. Choose a line for…
Telephone users can assign others to take calls on their behalf using call delegation (also known as shared line appearance). One can, for example, grant their assistant the ability to make and receive calls on their behalf, allowing the assistant to act as the executive’s assistant. This article uses the following terms in its discussion:…
