A list of the features which are available on approved desk phones is listed in the following table.

Note:

There is no reference to authorized gateways and analogue telephone adapters in this article.

Prerequisites for using support desk phone features

• An assigned desk phone has been provisioned for use by the phone user

Note:

Some features of your desk phone will not be available if it is configured as a communication device used in a common area.

Comparison of supported desk phone features by brand

The following table compares phone features across certified models.

Legend:

• Model series name (for example, VVX):
• Unless (partial) is specified after the series name in the table, all models in the series have the feature.
• Partial:
• This feature is only available on certain models. View the list of supported models by clicking the embedded link.
• Check mark icon (✔):
• This brand is supported by all of its certified models.

Notes for features with partial support

Admin password

To support admin passwords on AudioCodes 445HD, 450HD, C450HD, the following firmware requirements are required:

• 3.4.6.565 or later for 445HD, 450HD, and C450HD

There are some models of desk phone that aren’t compatible with the Admin Password setting located in the account-level settings for the desk phone:

• AudioCodes: MP112, MP114, MP118, and Mp124
• Algo SIP-based devices
• That have been integrated with CyberData

Aim call park (park using line key)

Using the line key, you can park using aim call on these models:

• AudioCodes: C450HD, 445HD, 450HD
• Yealink: CP925, CP960, CP965, T27G, T31P, T31G, T33G, T43U, T46U, T42S, T46S, T48S, T53W, T54W, T56A, T57W, T58W, T58A, VP59

Assisted provisioning

Algo: Algo paging devices can be provisioned with assistance. The issue with certain devices such as the model 8180 will also require users to manually provision the device as Other/Generic when the issue is resolved. For now, we are working on finding a way to resolve the issue that prevents some devices from passing assisted provisioning.

CyberData: CyberData paging devices can be configured with assisted provisioning. The older product lines may still need to be manually provisioned as Other/Generic device types since some do not support SSL device certificates needed for assisted provisioning (also known as auto-URL provisioning). CyberData support can provide more details. CyberData devices that support assisted provisioning can be identified.

Do not disturb (DND) status

You can only set the DND status on the phone that you have set it to. As I mentioned above, the Zoom desktop client or mobile app does not sync this status with other desk phones or the mobile app that is assigned to you.

Depending on the manufacturer, the DND status will function differently:

• Poly: It is blocked that you receive sound notifications, but you will still see visual notifications on your device.
• Yealink: Sound notifications and visual notifications are both blocked.

Call control from Zoom desktop client

These models are compatible with the Zoom desktop client, which allows call control through the Zoom desktop client:

• Poly: VVX 101/150/201/250/301/311/350/401/411/450/501/601
• Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T58A, VP59

Call delegation and shared line groups

You can delegate calls to a group of phones by using the following phone models. A model that is not on this list may have some features, for example, the ability to make and receive calls over a shared line, but they will not display the status of the shared line.

• AudioCodes: 450HD, C450HD, 445HD
• Poly: CCX 400/500/600/700, VVX 150/250/350/450
• Yealink: CP920, W56P, W60P, W80, W90 are all certified models except for the following:

Call flip

These models support call flipping:

• AudioCodes: 445HD, 450HD, C450HD
• Poly: There are no certified Edge B or Trio 8500 and Trio 8800 models, nor are there any certified OBi302, OBi508, SoundPoint 335, SoundPoint 550, SoundPoint 650, or SoundStation 5000, 6000, or 5000.
• Yealink: Except CP920, CP960, W56P, W60P, W80, W90, all certified models

In addition to the Poly and Yealink models certified for call flipping, there are many others.

Call park

These models support Call Park:

• AudioCodes: 445HD, 450HD, C450HD
• Cisco: They are all certified
• Poly:The Edge B, CCX, and VVX series are all certified
• Yealink: T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W

Call monitoring (listen, whisper, barge, take over)

The following models are capable of monitoring calls:

• AudioCodes: 445HD, 450HD, C450HD
• Poly: All certified models from the VVX series, with the exception of the Edge B series, VVX 101/150/201
• Yealink: All certified models except for the CP920, W56P, W60P, W80, W90

Call monitoring for call queues (listen, whisper, barge, take over)

On these models, call queue monitoring is supported:

• Yealink:
• T27G, T31P, T31G, T33G, T42S, T46S, T48S, T43U, T46U, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W
• Firmware requirements:
  • T27G (69.85.3.11 or later versions)
  • T31G, T31P, T33G (124.85.3.11 or later versions)
  • T42S, T46S, T48S (66.85.3.11 or later versions)
  • T43U, T46U (108.85.3.11 or later versions)
  • T53, T53W, T54W, T57W (96.85.3.12 or later versions)
  • T56A, T58A (58.85.3.8 or later versions)
  • VP59 (91.85.3.9 or later versions)
  • T58W (150.86.3.4 or later versions)

Call monitoring for shared line appearance (listen, whisper, barge, take over)

There is call monitoring support for shared lines (call delegations) on the following models:

• Yealink: T27G, T31P, T31G, T33G, T42S, T43U, T46S, T48S, T46U, T53W, T54W, T56A, T57W, T58W, T58A, VP59

Call monitoring for shared line groups (listen, whisper, barge, take over, conference barge)

On these models, call monitoring is supported for shared lines:

• Yealink: T43U, T46U, T42S, T46S, T48S, T27G, T31P, T31G, T33G, T53, T53W, T54W, T57W, T56A, T58A, VP59, T58W
• Firmware requirements:
  • T43U, T46U (108.85.3.15 or later version)
  • T42S, T46S, T48S (66.85.3.15 or later version)
  • T27G (69.85.3.15 or later version)
  • T31P, T31G, T33G (124.85.3.15 or later version)
  • T53, T53W, T54W, T57W (96.86.3.2 or later version)
  • T56A, T58A (58.85.3.14 or later version)
  • VP59 (91.85.3.13 or later version)
  • T58W (150.86.3.4 or later version)

Companion mode

It is possible to use companion mode on the following models:

• Poly: Models from the VVX series (except VVX 101, VVX 150, and VVX D230)
• Yealink: CP925, CP960, CP965, T27G, T31G, T31P, T33G, T43U, T46U, T48U, T42S, T46S, T48S, T53, T53W, T54W, T57W, T56A, T58A, T58W, VP59

Company directory search

The following models are capable of searching company directories:

• AudioCodes: 450HD, C450HD, 445HD
• Poly: All CCX, VVX, Rove, and Trio series models that have been certified
• Note: It is not possible to search the company directory on the D230 DECT phone.
• Yealink: CP965 and D230 DECT phones are not certified.

Notes:

• If the contacts directory is not present, the Zoom Phone admin will need to re-sync the desk phones to display it. As an alternative, desk phone users can manually re-sync their phones by restarting their desk phones.
• In case you require help with the company directory, please refer to the Quick Start Guides for Poly or Yealink.
• Make sure that the outbound port 390 is open if company directory search isn’t working.

Emergency services location reporting

On these models, location reporting for emergency services is supported:

• AudioCodes: 405HD, 420HD, 445HD. C450HD
• Poly: VVX101, VVX150, VVX201, VVX250, VVX301, VVX311, VVX350, VVX401, VVX411, VVX450, VVX501, VVX601
• Yealink:
  • SIP: T27G, T31G, T31P, T33G, T42S, T43U, T46U, T48U, T46S, T48S, T53W, T54W, T57W
  • DECT: W60B, W70B, W80B, W90B
  • Android: T58V, T58W, CP960, CP965, VP59

Group call pickup

On these models, group calls can be picked up:

• AudioCodes: 445HD, 450HD, C450HD
• Poly: These models are compatible with the firmware version of 6.4.1 or higher.
• VVX101, VVX150, VVX201, VVX250, VVX301, VVX311, VVX350, VVX401, VVX411, VVX450, VVX501, VVX601
• Yealink: CP920, CP925, CP960, T27G, T31G, T31P, T33G, T42S, T43U, T46S, T46U, T48S, T53, T53W, T54W, T56A, T57W, T58A, VP59

Hot desks

Models that support hot desks include the following ones:

• AudioCodes: 445HD, 450HD
• Cisco: All models are certified
• Poly: The following models are not certified Poly:
• • Models of the Poly Edge-B
  • D230
  • ROVE
  • Series of OBI ATA drives
• Yealink: Except for the following models that are not certified:
• • CP920, CP925, CP960, CP965,
  • W56P, W60P, W70B, W80M, W90M

Multiple line keys

These models support multiple line keys in the following ways:

• AudioCodes: 445HD, 450HD, C450HD
• Poly: All models that are certified
• Yealink: All models that are certified Yealink

Multiple phone users per device

These models can be assigned to several phone users at the same time. This is also referred to as multiple user assignment.
There is a registry for multiple SIP extensions by this name.

• AudioCodes: Certified gateways for all MP series products
• Poly: The Rove series of DECT systems include the D230, the OBi302, the OBi504, and the OBi508
• Yealink: There are four W56Ps, six W60Ps, four W70Bs, four W80s, and two W90s

Privacy mode

There are two models that support privacy mode:

• Yealink: T53, T54W, T57W, T53W, T31P, T31G, T33G, T46U, T43U, T27G, T42S, T46S, T48S, T56A, T58V, VP59

Provision templates

It is possible for these models to support provision templates.

• AudioCodes: Every model certified by AudioCodes
• Cisco: Every model certified by AudioCodes Cisco
• Poly:All models certified by AudioCodes
• Yealink: All models that have been certified

Screen lock

You can lock the screen on the following models:

• Poly: This includes all models that have been certified, except those that use DECT technology.
• Yealink: Any certified model, except those that use DECT technology.

Speed dial and busy lamp field

These models support the following features such as speed dials and busy lamps:

• AudioCodes: 445HD, 450HD
• Cisco:Except for models 7811, 7832, and 8832, they are all certified models
• Poly: VVX 150/250/350/450, Edge 150/1020/B20/B30, CCX 400/500/600/700, and CCX 400/500/600/700
• Note: Edge B series smartphones only support the characters 0-9,*,#,a,b,c,d for speed dials. There is no support for “Pause”.
• Yealink: CP920, W56P, W60P, W80, and W90 are all certified models, except CP920 and W56P

Transfer to voicemail

On these models, you will be able to transfer to voicemail:

• AudioCodes:445HD, 450HD, C450HD
• Poly: This includes all non-EOL models
• Yealink: All models that are certified

Zero touch provisioning (ZTP)

If you would like to see a list of Zoom Phones that support ZTP, you can visit the certified Zoom Phone device list.

Read it also –

Frequently Asked Questions

What desk phones work with Zoom?

It must be noted that Zoom Phone only supports Cisco multi-platform phones (MPPs). There are three ways to indicate this after the model number, 3PCC, 3PC, or 3PW.

What is hot desking zoom Phone?

It has now been announced that Zoom Phone Appliances will support hot-desking, which will allow a user to sign in as a guest who is in a shared space to use the appliance. Upon configuration of a Zoom Phone, the administrator will be able to configure the device so that any user will be able to sign in and access their Zoom account, complete with upcoming meetings, call history, voicemail and more.

What phone can Zoom in 200x?

Concept image of Xiaomi MIX 5 – uses a rear camera with a 200x telescopic zoom, also known as a telephoto zoom

Is Zoom compatible with Android?

In the Zoom Cloud Meetings app for Android, you will be able to join meetings, schedule meetings of your own, chat with contacts, and view a directory of contacts, as well as join meetings. Due to license or add-on restrictions, some features of the product may not be available to you.

What is Zoom room connector?

What is the Zoom Room Connector? As part of regular Zoom subscriptions, you can now add the Zoom Room Connector as an extra feature. Depending on the connector you choose, you will be assigned one port which you will use to join the H.323/SIP endpoints in your Zoom conversations, like Polycom systems, to the Zoom call.

Can I use Zoom on my phone and computer at the same time?

You can use Zoom on up to three devices at once, including a computer, a tablet, and a phone. Whenever you sign into another device of the same type while logged into a different device of the same type, you will automatically be logged out of the first device when you log into the second one.

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