Retrieving diagnostic logs for On-Premise issues With the On-Premise appliances, you can perform diagnostics as part of the installation process. For further investigation with support, diagnostic logs will be necessary when working with them to troubleshoot issues or misbehaving hardware such as on-premise meetings. Instructions Log in to the admin console by going to https://IPaddress:5480/and…
You can try the following steps to resolve the issue if you are running Mac OS 10.7 and are having problems with your camera. Instructions for camera/video unavailable on Mac OS 10.7 Select Go from the menu in Finder. You will then be able to choose the Go to Folder option. Click on the /Library/QuickTime/…
About Zoom Beta The new Zoom client will be updated in January 2019. Signing up for the Zoom Beta Program gives you the opportunity to preview future features. We plan to update regularly before public release. About new features Home Screen ・ Clear appearance and operability ・ You can see the next scheduled meeting, click it to…
Users with customizable roles in the account are allowed to view operation logs for account owners, as well as for other users with access to the account’s admin sections, which includes Account Management, User Management, and Advanced. Account and Group settings, changes to role and license assignments for users, changes made to subscriptions under Billing,…
When you place your current Zoom Phone call on hold, you have the option of flipping to another device (Zoom desktop client, Zoom mobile app, or provisioned desk phone) and resuming your call there. Prerequisites for using call flip License for Zoom Phone Note: It is recommended that you use call park rather than call…
If a user wants to, they are capable of putting their phone calls on hold, which they can then resume with their own phone or Zoom client, if they so desire. Zoom Phone generates a code for retrieval after parking a call. Once the call is parked, any phone can retrieve the code so that…
To allow users to pick an available meeting platform each time during a meeting, you can set Zoom as your default meeting provider or disable Google Meet as your default meeting provider in the admin console. Prerequisites for managing the default meeting service Google Admin Console access for the account owner or admin of the…
With the Zoom for Gmail add-on, you will have the option to schedule an instant meeting or start an instant meeting with participants from your Gmail inbox. In addition to automatically composing emails, this add-on can also send a meeting summary once the meeting has been completed, as well as an email after the meeting…
The Outlook add-in makes the process of signing into Zoom easier and quicker by using the same credentials Office 365 uses for signing into Outlook to sign into the user’s account of Zoom, thus automating the process of signing in. Prerequisites enabling auto-login for the Outlook add-in Your Zoom account has been configured with SSO…
With audio transcription, your recordings of meetings or webinars that you record to the cloud will be automatically converted to text. In the list of recorded meetings, this transcript will appear as a separate VTT file when the transcript has been processed. As an added bonus, the transcript text from the video can also be…
