Maximizing Your Efforts with Zoom for Government

As we embark on a new year, full of resolutions and new beginnings, it’s essential to focus not only on our goals but also the tools that we’ll need to achieve them. Whether it’s learning a new recipe, reading more books, or making our work more meaningful and effective, the right tools can make all the difference.

Connecting with Constituents

For government agencies, enabling access to public services is a crucial mission. That’s why it’s essential to be equipped with the right tools to connect with the public and create an inclusive environment for engagement. The Zoom for Government (ZfG) platform offers several features that can help in this regard, including:

• Sign Language Interpretation View: This feature, now available to all ZfG accounts, makes meetings and webinars that include sign language interpreters more accessible.
• Broadcast Voice to All Breakout Rooms: Account owners and admins can allow hosts to broadcast their microphone audio to all breakout rooms in a meeting, making group events or public forums more organized.
• Display Preferred Pronouns: Admins can enable users to display their preferred pronouns in a contact card and display name in meetings and webinars.

Strengthening Security

In today’s world, government agencies must be equipped with solutions that protect the exchange of sensitive information and meet compliance requirements. ZfG offers an array of existing security features, including IL4, FedRAMP Moderate, StateRAMP, and HIPAA authorization. Recently, we’ve added several new features to enhance security, including:

• Default Meeting Templates: Account owners and admins can enable default templates, such as large meetings, internet-based IL4 meetings, and seminars, which come with a subset of web, scheduler, and client-level settings.
• Admin Controls for Webinar Registration: Owners and admins can enable or disable webinar registration at the account or group levels, ensuring the right attendees join a session.
• Allowed Calls/SMS Locations: Owners and admins can define the locations where users can make and accept calls and send SMS, adding an extra layer of security to VoIP communications.
• Custom Emergency Service Number: Owners and admins can define custom emergency numbers for their entire account or sites, helping to route special extensions off-network for legacy call handling.
• 10DLC Compliance for SMS/MMS: Owners and admins can now set up 10DLC compliance for U.S./Canada via self-service.

Improving Day-to-day Workflows

Our recent releases are designed to help you work the way you want, letting you tailor your communication to fit your needs. Some of the ways we’re enabling that flexibility include:

• Enhancements to Call History: Users can filter their call history by line and view information quickly, improving documentation of communication.
• Marketplace Integrations: Integrations with Google Workspace, Microsoft Dynamics 365, and Eloqua are now available for Zoom Meetings, Phone, and Team Chat, reducing disparate workflows.
• Asset Library for Zoom Phone: Account owners and admins can manage their audio library, including greetings, music on hold, and more, in a centralized location, streamlining phone workflows and personalizing communications.

Secure Collaboration for the Mission Ahead

These are just a few of the latest features offered by ZfG, many of which are also available on commercial Zoom. ZfG offers an intuitive and secure experience, similar to commercial Zoom, but is specifically designed to meet the requirements of the U.S. federal government, with FedRAMP Moderate authorization and an Authorization to Oper

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