Using Zoom Client and Zoom Rooms on Mac OS 10.14 Mojave

You will be prompted to allow others to remotely control your desktop with the Zoom desktop client. You can use the microphone and camera with Zoom by clicking OK on the first request .

This is due to the enhanced security and increased privileges in Mac OS 10.14 Mojave, which will prompt you for permission to use the microphone and camera with the Zoom desktop client and Zoom Rooms.

If you do not allow Zoom to use the camera or microphone at the first prompt, and remote control access is disabled, you need to set it again in OS System Preferences to allow access.



  • OS 10.14 Mojave
  • OS administrator authority
  • If you are upgrading Zoom Rooms on a Mac to Mojave, keep the keyboard and mouse connected to your computer until you open Zoom and allow access to your camera and microphone.

How to allow camera, microphone and remote control connection

  • Click the Apple logo icon at the top left of the screen .
  • Click [System Preferences] .
  • Click Security and Privacy .
  • Click the Lock icon in the lower left corner of the System Preferences window .
  • Enter the OS administrator username and password.
  • Click Unlock .
  • Click [Camera] .
  • Click the checkbox next to and / or Zoom Rooms.
  • A window will appear prompting you to restart the Zoom or Zoom Rooms application.
  • If you also need to allow the microphone connection , click the
    Back button. Click [Exit immediately] 
  • to allow only camera connection . You can resume Zoom and skip the next step.
  • If you also need to allow a microphone connection , click the Microphone button. Click Accessibility to allow remote control .
  • Note: The Zoom Rooms application requires access to both the camera and the microphone.
  • Click the checkbox next to and / or Zoom Rooms.
  • Click Exit Now .
  • When Zoom or Zoom Rooms are reopened, all functions are available.
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Frequently Asked Question


Permissions for Zoom applications

In order to utilize the microphone, camera, screen recording and other features of Mac OS 10.14 Mojave and 10.15 Catalina that are available due to increased security and permissions, the Zoom desktop client from the Zoom web service will require authorization in order to utilize the features of Mac OS 10.14 Mojave and 10.15 Catalina.

In some cases, your Mac can be prevented from working with Zoom due to firewall software. Zoom might be considered as a security threat by the software and won’t allow it to run, since it interprets it as a threat. If you want to temporarily disable the Mac firewall, the only way to do so is by going to System Preferences -> Security & Private, and then selecting the Firewall tab.
The Zoom website is where you will be able to find instructions on how to manually download Zoom to your Mac. It is important to note that the Mac Zoom app has more features than the mobile and web versions of Zoom, which allows you to see the other participants in the conference call more easily as compared to the mobile and web versions. Once you have downloaded the Zoom app, you will be prompted to sign in to your Zoom account so that you can schedule meetings and make calls.
You can use Zoom on any operating system, including MacOS, and it is available for free download.
You may have to use the username and password for your Mac admin account in the event that you are having trouble updating Zoom on your Mac. Do not use the Zoom credentials when prompted, rather use the username and password for your Mac admin account. Using Zoom’s direct download links should resolve the issue if you have already uninstalled it, restarted your Mac and then installed a fresh copy of Zoom from Zoom’s direct download links if you have already uninstalled it.
The following steps will show you how to clear the cache for the Zoom application
  1. If you are using a Mac, you should launch the Zoom application.
  2. In the top right corner of the screen, click on the Settings icon. It is also possible to click on Zoom > Preferences from the menu in order to make changes.
  3. Then click the Clear icon in the main window next to Zoom apps in the sidebar.
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