Supported ZDM upgrade/downgrade processes in Zoom App
Zoom Device Management (ZDM) is a cloud-based application that enables you to manage and update your Zoom devices like the Zoom app, operating system (OS) and firmware from a single location. As you can see from the following tables, Zoom Rooms and Zoom Phone Appliances support a variety of processes by providing the information.
| Zoom Room Computer | App manual update | App auto update | App downgrade | OS/Firmware Update |
| Windows | ✔ | ✔(b) | ✔ | ✔(c) |
| macOS | ✔ | ✔(b) | ✔ | ✔ |
| Android | ✔(a) | ✔(a) | ✔ |
| Zoom Room Controller | App man update | App auto update | App downgrade | OS/Firmware Update |
| Windows | ✔ | |||
| macOS | ✔ | ✔ | ✔ | |
| Android | ✔(a) | ✔(a) | ✔ | |
| iOS | ✔ | ✔ | ✔ |
Note :
- (a): There is no direct support for manual or automatic app updates on Logitech devices. The firmware update is the way to do this.
- (b): Versions 5.7.0 and higher are supported by this feature. In order to use Personal Zoom Room, you must be running version 5.8.0 or higher.
- (c): There is only support for DTen D7 at the moment.
- Find out more about the hardware that is certified by Zoom Room.
Zoom Phone Appliance
| App manual update | App auto update | App downgrade | OS/Firmware Update |
| ✔ | ✔ | ✔ |
