How to report inappropriate behavior in Zoom App

This post was most recently updated on July 28th, 2022

The meeting security features in our platform provide you with an easy way to keep your meetings secure. By selecting which participants you wish to report, including any written details, and adding attachments, you can make a report for inappropriate behavior during a meeting. In the event of any misuse of this platform, this report is automatically sent to Zoom’s Trust and Safety team for evaluation. If deemed necessary, the user will be blocked.

As well as reporting abuse that happens outside of a Zoom meeting, webinar, or event, you can also report abusive behavior that is related to Zoom. As well as reporting fraudulent activity or a hacked account to Zoom’s trust and safety team, you can submit other kinds of requests to them.

Prerequisites for reporting participants for inappropriate behavior

  • Free or paid account
  • Zoom desktop client
    • For Windows: 5.4.2 (58740.1105) or higher
    • For macOS: 5.4.2 (58740.1105) or higher
    • For Linux: 5.4.53350.1027 or higher
  • Zoom mobile app
    • For Android: 5.4.2 (524) or higher
    • For iOS: 5.4.1 (58706.1028) or higher
  • Report to Zoom enabled

Reporting a participant during a meeting

A participant can be reported for inappropriate behavior in a meeting if you observe it while the meeting is taking place. Reported participants will no longer be able to participate in the meeting.

Windows | macOS

  1. You can access meeting information by clicking the meeting information icon in the top-left corner of the meeting window, either as the host or a participant.
  2. To access meeting information, click the Report button in the bottom-left corner of the meeting information dialog.
  3. You will then be prompted to enter the name of the participant or participants.
  4. Once you have done that, you will be asked to specify why you want to report the participant.
  5. Please enter your email address if you are not logged in to your Zoom account at this time.
  6. (Optional) If you would like to include a screenshot of your desktop in this file, select the Include desktop screenshot check box.
  7. Then click Submit.
    An email confirmation will be sent to you once your report is submitted successfully.

Android | iOS

Note:Using the Zoom mobile app, meeting hosts can only display the list of meeting participants.

  1. Tap the Participants button in the meeting controls as the meeting host.
  2. You can report a participant by tapping the name of the participant then tapping the Remove option.
  3. Tap Remove and Report to report the participant.
    Your report will be immediately sent to the meeting chairperson.
  4. If you choose to report this participant, please explain why you are doing so.
  5. (Optional) You can also include a screenshot of the incident or a photograph by tapping Attach a Photo.
  6. Click Send to send the file.

iPad

Note:

Only the meeting hosts have access to the Zoom mobile app so they can report meeting participants.

  1. Tap Participants in the meeting control panel once you have logged into the meeting as the host.
  2. If you would like to report the name of the participant, you should tap it, then click Remove.
  3. You can also tap Report after removing the name.
    You will be notified immediately that the participant has been removed from the meeting.
  4. Click on the reason why the participant has been reported.
  5.  If you would like to add an attached screenshot or a picture of the incident, then you may do so if you wish.
  6. Click on the Send button.

Reporting participants for a past meeting or webinar

It is possible for you to report a participant from a meeting or webinar you have hosted in the past, if one of the account owners or administrators has enabled this feature.

  1. Log on to the Zoom web portal by entering your Zoom username and password.
  2. Click on the Meetings or Webinars option on the navigation menu.
  3. You will see a list of all previously hosted webinars.
  4. To report a meeting to Zoom, simply hover your mouse over the meeting or webinar.
  5. Click Report this Session next to each session if your meeting or webinar included a number of sessions.
  6. Select the participants to be reported from the drop-down menu, and then click Report.
    Note: You will not be able to see this option if there are only one other participant in your meeting or webinar.
  7. Select the reason why this participant should be reported.
  8. Type any additional comments here to provide additional information.
  9. In addition, you may choose to add screenshots or photos that show the problem in question by clicking Choose File.
  10. You will then be asked to submit the information.

 Confirming reports

As soon as you report a participant, you must make sure to confirm the report within 7 days, otherwise the report will be purged. In the email you will receive after reporting a participant, you will find a link that says Confirm the Report that you will need to click.  It is also possible to confirm reports on the Zoom website as well.

  1. Log in to the Zoom web portal by clicking on the link below.
  2. You will then be directed to the Account Management section of the Zoom website.
  3. You will then be able to view user activity reports.
  4. Simply click on the Participant Reports link.
  5. Once you have received your confirmation, you will be able to view the report.
  6. When you have selected the report that you would like to submit to Zoom, click on Confirm.

Viewing and cancel reports

You can view the status of all reports you have pending, confirmed, and completed via the Zoom web portal. Furthermore, pending reports can also be deleted if they have been submitted by mistake.

  1. Log on to the Zoom website using your email address and password.
  2. Under Account Management, go to Reports and then click the Reports tab.
  3. From the drop-down menu, select User Activity Reports.
  4. From the drop-down menu, select Reported Participants.
  5. Select one of the following tabs:
    • Wait for My Confirmation:
    •  The reports that have not yet been sent to Zoom have been waiting for your confirmation. It is possible to submit a report using Confirm or Cancel this Report if you want to cancel it before it is sent to Zoom.
    • Confirmed:
    •  There are reports that have been submitted to Zoom, but have not been resolved or closed.
    • Completed:
    •  This category includes reports that have been submitted to Zoom and have been resolved.