In order to use your Zoom Phone account, you will need to port a toll-free number from another provider.

Note:

Check out our list of common porting issues and questions if you have issues during the process.

Prerequisites for requesting a toll-free number port (EMEA)

• Admin privileges or account owner
• License for Zoom Phone
• The most recent telephone bill/invoice

How to request a toll-free number port

1. The letter of authorization (LOA) from the respective country should be downloaded and completed.
   • Should you require assistance, please see the porting guidelines.
   • When the port is complete, you may wish to swap any POC (proof of concept) or trial phone numbers that you currently have. If you wish to swap those numbers, please fill out the Number Swap Form. The swapping-in of numbers will be carried out in the same way as the swapping-out of numbers.
2. The e-mail address numberportingemea@zoom.us should be used. Make sure the following information is included:
   • Subject line must include:
   • Signed and completed LOA
   • Phone bill from within the last 3 months relating to your porting numbers
   • Additional documentation required by the porting country
3. When Zoom reviews the request, it will confirm that it has been received.
4. Since the transfer request is dependent upon your losing provider, Zoom will send a request to verify the data on the LOA. Zoom and the losing provider will coordinate the number porting if accepted. You’ll be able to manage the numbers via the Zoom website once they’ve been approved.

Guidelines

• Please provide a copy of your last 3 months’ telephone bill.
• You must provide information that matches what your current provider has on file.
• The letter of agreement must be hand written or wet signed within 3 months of issuance. Most EMEA countries do not accept LOAs signed electronically.
• An LOA must include the name of the losing provider.
• Dates in the LOA must follow the EU date format (dd-mm-yyyy).
• A LOA must specify the address of the country in which the telephone numbers are ported in some European countries. For more information, please read the guidelines for porting.
• The names and numbers of all ports must be included in the LOA as attachments rather than in the body.
• In some countries, DDI blocks of numbers cannot be split because they are not allowed to be split. For more information, please refer to the commonly asked questions regarding porting.
• Only after an order is submitted can the number portability be checked. The losing provider may tell you that these numbers aren’t transferrable at times.
• As the porting numbers are being transferred away from the losing provider, there may be some interruption to incoming calls during the port activation window.
• Most portings occur within 30 days of submission.

Requirements

To request a number port, use the LOA form found in this table. Additional documentation may be required depending on the country of port.

Each LOA / country of port should be raised in one email.

Country Country code TF dialing code	LOA and guidelines	Address requirements	Losing carrier name required	DDI range requirements	Email subject
Austria 43 800	LOA LOA (EN) Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	AT toll-free number port
Croatia 385 800	LOA Porting guidelines Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	HR toll-free number port
Cyprus 357 800	LOA Latest invoice See additional requirements	Within Cyprus	Company customer pays bills to	Numbers to port have to be single lines or all block has to be ported	CY toll-free number port
Czech Republic 420 800	LOA Latest invoice	Global	Company customer pays bills to	N/A	CZ toll-free number port
Denmark 45 800 to 808 8090	LOA Porting guidelines Latest invoice	Global	Company customer pays bills to	Full range to be ported	DK toll-free number port
Finland 358 800	LOA Latest invoice	Global	Company customer pays bills to	Full range to be ported	FI toll-free number port
Greece 30 800	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	GR toll-free number port
Hungary 36 800	LOA Latest invoice	Global	Local carrier in Hungary	N/A	HU toll-free number port
Ireland 353 1800	LOA Porting guidelines Latest invoice	Global	Company customer pays bills to	Full range to be ported	IE toll-free number port
Israel 972 1700 / 1800	LOA Latest invoice or Proof of ownership See additional requirements	Global	Company customer pays bills to	N/A	IL toll-free number port
Latvia 371 80	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	LV toll-free number port
Lithuania 370 800	LOA Latest invoice See additional requirements	Within Lithuania	Company customer pays bills to	N/A	LT toll-free number port
Luxembourg 352 800	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	LU toll-free number port
Netherlands 31 800	LOA Latest invoice	Global	Company customer pays bills to	Full range to be ported	NL toll-free number port
Poland 48 800	LOA Porting guidelines Latest invoice See additional requirements	Global	Company customer pays bills to	Full range to be ported	PL toll-free number port
Romania 40 800 / 808	LOA (one LOA per toll free number) Porting guidelines Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	RO toll-free number port
Slovakia 421 800	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	N/A	SK toll-free number port
Slovenia 386 80	LOA LOA (EN) Latest invoice	Global	Company customer pays bills to	N/A	SI toll-free number port
Spain 34 800 / 900	LOA Latest invoice See additional requirements	Global	Local carrier in Spain	N/A	ES toll-free number port
Sweden 46 20 / 200	LOA Latest invoice See additional requirements	Global	Company customer pays bills to	Full range to be ported	SE toll-free number port
Switzerland 41 800	LOA Latest invoice Bakom Ownership Letter See additional requirements	Global	Company customer pays bills to	Full range to be ported	CH toll-free number port
United Kingdom 44 0800 / 0808	LOA We recommend you give the LOA to your current supplier to fill it in with the correct information.	Global	Local carrier in the UK	N/A	UK toll-free number port

 

Additional requirements/documents

Austria

Proof of address:

Bank statements, utility bills, and government documents issued within 6 months of the application date are all acceptable proofs of address. IDs such as government-issued IDs, passports, and drivers licenses also serve as valid proofs of address.

Proof of ID:

• For individual end users:
• Copies of a driver’s license or passport.
• For business end users:
• In a ZIP file, include a copy of the business registration, as well as the ID or passport of an authorised representative.

Croatia

It is mandatory for the end user to provide his/her OIB (VAT) number

Proof of ID:

• Required company documents:
  • A copy of the registration certificate
  • And a copy of the photo ID of the legal representative
• Required residential documents:
  • Photo ID of the end user

Cyprus

Only Cyprus-based legal entities are eligible for number portability.

Documents must be mailed to Zoom’s carrier in hard copy.

Proof of ID:

• Required company documents:
  • Copies of certificates for directors and secretaries of the company
  • As well as copies of the company’s incorporation certificate
  • And a photocopy of the legal representative’s identification card
• Required residential documents:
  • The copy of the end user’s identification card

Finland

The porting of toll free numbers falls under the quotation system.

Greece

Proof of ID:

• Required company documents:
• Copies of the passport/identity card of the signatory to the LOA

Ireland

• A telephone number for the main account on the account has to be provided.
• In addition, the wholesale account number has to be provided.
• There is a mandatory line type that has to be included in the LOA.

Israel

Required documents:

• LOA
• You will need to provide a recent telephone bill if you have one available. If not, you will need to provide any correspondence / document you may have with the abandoned operator that proves someone owns the number.

Latvia

The name and address of the end user are required for toll-free numbers.

Lithuania

It is necessary to have a VAT number and a local address on the Letter of Authorization.

Required company information:

There is a requirement for a business number

Luxembourg

A number from the main loser carrier has to be provided, as this is the number assigned to the card requesting the number.

Poland

To ensure the integrity of the LOA, Zoom’s carrier will need to receive the original signed copies of the LOA in Polish from the end user.

Romania

Toll Free numbers must all be accompanied by a Letter of Authorization (LOA) (one LOA per porting number).

Slovakia

If you wish to port away your number, please contact your current provider to inquire whether this is possible.

Spain

The LOA must include the customer’s CIF / NIF (VAT number from the end user) as well as their name and address.

Sweden

A Swedish Social Security / Organization Number is required for number portability.

A Swedish Organization Number, which normally contains 12 digits, is required (if it is from a company, it usually starts with 16, if from a personal account it starts with 19 or 20).

Switzerland

It is the customer’s responsibility to be assigned toll-free numbers that are porting in, not the current operator. Please refer to the following:

Transferring Swiss Toll Free Numbers

Swiss Toll Free Numbers require you to own the number in order to be ported, so the process is a bit different than usual.

As such, it is important to verify that before porting Swiss phone numbers into Zoom, any Toll Free numbers that you are interested in transferring to Zoom will be assigned to you as the current holder of the phone number, and not to your current network provider.

Verifying Whether You’re the Current Holder

For information on your number allocation, you can refer to the following link: BAKOM Individual number allocation (0800, 084x, 090x): https://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html

The following information is intended for consumers who are interested in Swiss phone numbers that have been fixed individually. Freephone Numbers (0800), Shared-cost Numbers (084x), Business and Marketing (0900), Games and Competitions (0901) and Adult Entertainment (0906) are some of the categories which can be reached with these numbers.

1a. Requesting a Reallocation if You Are Not the Holder

Note:

Getting your number reallocated from your current carrier before raising a ‘porting in’ request with Zoom if you are not the current holder of the number is required if you are not the current holder.

It depends on your current carrier how long it takes to reallocate your account and how quickly the process occurs. The following is the link to the Transfer of Individually Allocated Number form that you will need to download and fill in in accordance with industry practice:
Website: http://www.bakom.admin.ch/bakom/en/homepage/telecommunication/numbering-and-telephony/individual-number-allocation.html

Submitting a Porting Request to Zoom

You and your current provider must fill out the above form. The transfer process is complete once a porting request has been submitted to Zoom.

Reasons for rejection

Austria

• The name of the end user is incorrect
• Incorrect service address
• There is an inactive number on the request

Croatia

• The name of the end user is incorrect
• Incorrect service address
• There is an inactive number on the request

Cyprus

• User name incorrect for end user
• Incorrect address for service
• The number requested is no longer active

Czech republic

• There is an error in the end user’s name
• And the service address for that end user is incorrect
• As well, the requested number does not exist

Denmark

• The end user name is incorrect
• As well as the service address
• The requested number is among a range
• And the requested number is not active

Finland

• The end user name is incorrect
• The service address is incorrect
• The requested number belongs to a range of numbers
• The requested number is inactive

Greece

• An incorrect end user name has been entered
• An incorrect service address has been entered

Hungary

• The name of the end user is incorrect
• The address of the service is incorrect
• The number requested is no longer active

Lithuania

• The name of the end user is incorrect
• The address of the service is incorrect

Luxembourg

• There is an error with the end user name
• And the service address is incorrect
• As well, the account number is missing

Netherlands

• The name of the end user is incorrect
• Or the address for the service is incorrect
• Incorrect A number that falls within a group of DIDs you have requested
• But the number is not in operation.
• The number is still under contract.

Poland

• There is an error in the end user name
• Which is causing the service address to be incorrect
• Due to the ongoing contract
• The number requested is a part of a range of DIDs

Romania

• The end user name is incorrect
• The service address is incorrect

Slovakia

• The name of the end user is incorrect
• The address of the service is incorrect

Slovenia

• The name of the end user is incorrect
• The address of the service is incorrect

Spain

• The name of the end user is incorrect
• The address of the service is incorrect
• There is no information about the donor reseller
• Tax numbers are incorrect or missing
• The requested number is not active

Sweden

• The end user name is incorrect
• The address for the service is incorrect
• As well, the tax number or organization number is incorrect
• As requested, it is part of a range of DIDs that are available
• To you but the requested number is not active

Switzerland

• The name of the end user is incorrect
• Address of the service is incorrect
• There is a range of DIDs available
• The requested numbers are under contract
• The requested number does not exist