How to start billing management in Zoom App

Getting started with billing management

You can view your current plan, billing history (invoices), and billing info by using the Billing page in the Zoom web portal. Additionally, you can update your payment details and subscription information.

Prerequisites for accessing billing management

  • Owners of accounts, admins, or custom roles with the billing permissions

How to access billing management

  1. To access the Zoom web portal, you will need to sign in.
  2. Go to the Account Management section of the navigation pane, then click on Billing.
    The following tabs will be accessible to you:

Current Plans tab

The Current Plans tab on the left-hand side allows you to see what subscription type you currently have and upgrade your current plan to a more expensive one.
Depending on what products you have (Zoom Phone, Zoom Webinar), you may have multiple plans. Click the View Plans button in order to view all the plans for that product.

In order to change your plan type from the Free (Basic) to the Pro (Paid) plan, please click Upgrade Account.

You can also edit your current plan to update (such as changing your billing period or license quantity), or cancel your subscription by clicking Cancel Plan if you already have one.

Interested in other available products? section

If you would like to see other products that are available please scroll down. The next section will allow you to browse plans that are available as additional plans to those you had chosen previously. In order to add another version of a webinar plan or a phone plan to your cart, click Add to Cart if you already have one. If you would like to modify a current plan, rather than adding it again under the Available Add-Ons section, you would need to select Edit Current Plan above instead of adding it again under Current Plans.

Billing Information tab

If you wish to modify any of your payment information, you can do so in the Billing Information tab, such as your credit card number, PayPal account, or billing address.

Invoice History tab

You can view past invoices in the Invoice History tab.

How to contact Billing

We offer additional billing support based on your account type and account type if our Zoom Help Center cannot resolve your questions. Contact Zoom Billing for more information.