March 2022: FAQ on reporting changes In Zoom App

Starting March 1, 2022, Zoom will remove email addresses for users flagged as guests from Account Reports and Dashboards if they do not meet any of the conditions listed below. As part of Zoom’s continuous commitment to privacy and security, users having accounts flagged as guests will be removed from Account Reports and Dashboards beginning March 1, 2022. Your organization will continue to share with you the email addresses of all users of your account, as per normal.

The following groups will continue to appear in your Reports and Dashboard for which you will see email addresses in addition:

  • During the registration process of the meeting or webinar, the participant’s email address will appear if it was entered during that meeting or webinar registration.
  • Using one of the following methods, the host can provide Zoom with the participants’ email addresses:
    • Using one of Zoom’s calendar integrations (Outlook or Google Calendar) the participant will automatically be added to the event or invitation calendar.
    • Authentication for the participant was done by using a profile configured for use with external credentials via a Single SignOn profile.
    • In order to create the authentication exception, the participant’s email had to be entered.
    • This information can be entered via the Breakout Room assignment process.
    • There was a CSV file of panellists and registrants for a webinar that was imported by the facilitator.
    • Once the participants had been added as interpreters, the facilitator added them to the scheduler.
    • Once the participant had been added as an alternate host, the host could schedule the meeting as well.

Zoom’s REST APIs are also scheduled to be changed in response to these changes, so developers will be able to access the new features as well. Detailed information about the API changes and the Webhook changes will be included in the Developer Changelog, as well as any steps to be taken in order to avoid disruption of your integrations. The Developers who create or maintain the integrations for your Zoom account would appreciate this information being provided.


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Frequently Asked Questions

 

This report is automatically sent to the Zoom Trust and Safety team as soon as it is received. The team will be able to evaluate any misuse of the platform and block a user if it is necessary to do so as soon as possible after receiving this report. It is also possible to report abuse that occurred outside of Zoom meetings, webinars, or events that occurred during Zoom meetings, webinars, or events in addition to reporting abuse that occurred during Zoom meetings, webinars, or events.
 
It is possible to manage your account by clicking on Account Management in the navigation menu at the top of the page. In order to access the Usage Reports, you will need to be either the account owner, the administrator of the account, or in a role which has access to these reports. In order to do that, you will need to click on the Reports link in the navigation menu on the left. If you are a Zoom Phone Power Pack member who is interested in accessing reports that are part of the Zoom Phone Power Pack, click on Analytics & Reports.
 
There is the possibility of retrieving meeting reports, such as attendee lists and polling results, for the last 12 months, and the search range can be extended to up to a month at a time. When a meeting is not started within 30 days, expires, and is deleted by Zoom as part of the batch deletion process, the registration reports for the meeting are deleted by Zoom.
 
After a meeting, the following steps should be taken to generate a report:
  1. As an administrator, you will be able to make changes to the account settings by logging into the Zoom web portal.
  2. In the navigation menu at the top of the page you will find a link called Account Management, followed by a link called Reports.
  3. As soon as you click on the Usage Reports tab, the Usage Reports page will appear.
  4. Click on the Meetings tab. …
  5. If you want to generate a specific type of report, you need to select it next to Report Type.
If you would like to make sure that you required registration for the meeting or webinar, or if you are sure that you launched polls in advance of the meeting or webinar, would you be able to confirm that? There will be no report if you do not fill out the form.

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