Account owners and administrators have access to a wide range of account, meeting, and webinar statistics via the Zoom web portal, which gives them insight into how Zoom is being used within their organizations. Get an overview of who is attending your Zoom meetings, with a complete list of attendees, so you can make better decisions about your meetings. Users of the account have access to meeting statistics such as attendance data and registration information for their meetings and webinars. It might take a few minutes for the report to be complete for recently concluded meetings.

In addition to meeting reports, such as attendee lists and polling results, you can also search up to one month in advance and retrieve meeting reports going back 12 months. A Zoom meeting that hasn’t been started in 30 days, has expired, and has been batch deleted by Zoom are also removed from the registration reports for that meeting. A webinar’s registration report remains even after it is deleted.

Prerequisites for running reports

• You can choose from the following accounts: Pro, Business, Enterprise, Education, and API
• Admin access to all users’ usage reports if you are the account owner or admin
• Those who have access to the User Activity Reports by virtue of a custom role should be the account owner or users with that role.

Your account reports and how to access them

1. Sign into the Zoom web portal by entering your username and password.
2. Then select one of the following options from the navigation menu:
   • Admins and other roles with access to Usage Reports for your account will find the links under Account Management and then under Reports.
   • To access the Zoom Phone Power Pack reports, you will need to be an account member and you may do that by clicking Analytics & Reports.
3. You can choose the type of report that you are interested in. By clicking the User Activity Report tab, additional types of reports, such as credit card and bank account activity, are available for viewing (only available to the account owner by default).

Description of report types for members

Usage:

You can view a list of meetings, attending participants, and minutes of meetings for which you have hosted by accessing the Usage report option.

Meeting:

When it comes to Meetings reports, you can choose the Registration Report and Poll Report options for a meeting. In order to get the report, you will need to select the type of report you need, carry out a search by a range of dates, and then click the Generate button. In the Report Queue, the report will be visible while it is being processed. If you wish to cancel the process, you can click Delete.

Webinar:

It is possible to access reports pertaining to registrations, attendees, performances, questions, and polls for webinars by choosing the Webinar Report option. Choose the type of report you need. Once you have selected the type of report, search the date range in order to locate the webinar and then generate the report.

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Description of report types for account management

Usage Reports tab

Daily:

The report shows how a given month’s usage has been spread across all the days of the month. A list of new users, meetings, participants, and minutes will be displayed on the new screen in addition to the existing list.

This report consists of the details of every meeting that a user has hosted under the account.

Active Hosts:

During a specific time range, it shows an overview of all the active meetings and users, up to one month in length. Meetings that are active have been started during the specified period of time. A user is considered active if he or she has participated in at least one meeting during the specified period of time. Here are a lot of data that are very similar to the data in the Usage Report for members. However, there is also information in this report for all the meetings on this account.

By clicking the number in the Participants Source column, you will be able to view a complete list of participants both internal and external. Participants who are external to the organization are marked with the Guest label.

Inactive Hosts:

In this case, the tool shows the users who did not schedule a webinar or a meeting during the specified period.

Upcoming Events:

This screen displays a list of all upcoming meetings, webinars, and recurring meetings that may be happening in the selected time period. Alternatively, you can search for upcoming meetings based on the host‘s email address or name. To include events that do not have a set time, you need to select the check box.

Meeting:

If a meeting has been hosted by a member of your account, you can use this function to find the registration reports as well as the poll reports related to those meetings. You will need to select the type of meeting you require, search by the date range and click Generate in order to generate a meeting report for the specific meeting.
Note:

As soon as Zoom batch deletes an expired meeting, all associated reports are automatically deleted, except the registration report, which will remain available for 12 months after the meeting expires.

Webinar:

For a webinar hosted by a particular individual on a particular account, you can search for registration stats, attendance numbers, performance, poll results, and questionnaire data for that webinar. In order to generate the report, you must first select the type of report you require, then search for the webinar you wish to be included in the report by entering the date range.
It is possible through Zoom to access webinar reports for a period of up to 12 months after Zoom batches deletes a webinar that has expired and has been associated with reports, although the webinar license must still be active to access the webinar reports. Administrators have access to webinar reports for the whole account, even if they do not have access to webinars themselves, in spite of not having a webinar license.

Audio Conferencing:

With this feature, you may view information regarding the usage of the audio conferencing feature, as well as the charges associated with the feature.

Cloud Recording:

It allows you to search according to a specified date range so that you can view which meetings have been recorded, which files have been generated, and also which files have been generated over the specific period of time. In this case, the amount of additional cloud storage that was consumed each day does not represent the amount of additional cloud storage that was consumed each day, but rather represents the total amount of cloud storage that was consumed that day. If a new cloud recording of 1 GB is released into your account and you already have 20 GB of cloud recordings within your account, then the report that displays Cloud Recordings now shows 21 GB.
Note:

It is only possible for you to view the Cloud Recording Report for the last 6 months. Owners and admins of the master account can, if the master account is a reseller or distributor, increase the reporting period from one year to one year, and generate reports for multiple subaccounts under this master account.

Phone System: Shows Zoom Phone usage reports.

Remote Support:

An image displayed on the screen shows the remote support feature being used during the set time period. This includes the meeting ID, who participated in the meeting, and who received remote support during the meeting.

Billing:

By using this feature, admins can receive billing statistics that are based on a specific time period. In addition, admins can receive department breakdowns for billing purposes. If billing enables this feature, admins will be able to access the information. Billing will ask the admins if the feature can be enabled and they will proceed from there.

After you have contacted Billing, please allow up to 3 business days for your request to be processed.

User Activity Reports tab

Operation Logs:

This component allow you to audit the administration activities such as any changes you make to the default settings for your account, groups, user roles. It also allows you to audit any subscription changes you make under the Billing section, as well as any changes you make to the SSO configuration, such as the changes you apply to your SSO and SAML mapping services.

Settings Snapshot:

You can export the settings of both an individual account as well as a group using the CSV export feature that is available. Having a snapshot of settings that you may want to revert to at a later stage can be quite helpful when testing different configurations of settings.

Sign In/Sign Out:

If a user signs in or out, you will be able to see their IP address, the platform that they are on, and their version number if appropriate.

Chat History:

All messages sent and received by users can be viewed and downloaded using this feature, including chat messages, files, images, emoji reactions, GIFs, audio messages, and code snippets which are sent and received in 1-on-1, group, and channel chats.

Phone System Operation Logs:

Zoom Phone’s auditing functionality allows you to track user and admin activity in an organization using Zoom Phone, including adding new users, assigning calling plans, or changing policies.

Disclaimers:

Provides you with the ability to view information about the disclaimers displayed upon logging in, joining meetings or webinars, or starting recordings. Among the information that will appear in this report are the user’s email address, type of disclaimer, if the disclaimer was accepted or denied, client type, date/time, and meeting id.

Reported Participants:

View the people who have registered for meetings or webinars that you’ve already reported to Zoom. Zoom also provides you with the option of submitting additional reports.

Additional reports for Zoom Phone

The following reports are also available to you if you own a Zoom Phone license with the Power Pack add-in:

• Call queue analytics in real time and historical dashboards
• to access reports on voicemails, call recordings, and call delegation all from one site

Frequently Asked Questions

How do I start a zoom meeting report?

1. Report on registrations.
2. The results of the poll are in.
3. Results of the survey are presented in this report.

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