Unable use the audio function (iOS, Android) in zoom App


If you can’t hear other people in a Zoom meeting, follow these steps to fix the problem:

  1. Make sure that the audio is not muted in the Zoom meeting. A gray
    microphone icon is displayed in the upper left corner .
  2. Increase the volume on your iOS device.
  3. Try using the earphones to see if others can hear your voice.
  4. Restart your iOS device.
  5. Reinstall Zoom from the App Store .

If you have problems using a microphone with Zoom on your iOS device, please follow the steps below to resolve the problem.

  1. Make sure that the microphone is not muted. The organizer
    may have muted you when joining the meeting .
  2. Make sure you have connected the microphone of your iOS device.
  3. Check if other people can hear you using earphones.
  4. Go to Settings> Zoom and make sure Zoom has access to your microphone.
  5. Make sure no other application is using the microphone at the same time. The Home button
    double-tap (or, tracing the screen from the bottom to the top of the dock in iPhoneX) and, application of currently running
    you can check the application. To close the application, swipe up (flick).
  6. Restart your iOS device.
  7. Reinstall Zoom from the App Store.

If these troubleshooting steps do not work, please contact us with your iPad / iPhone model and version information for your iOS.


If you can not hear the other participants in the Zoom meeting, follow these steps to troubleshoot the issue:

  1. Increase the volume of your Android device’s speaker
  2. Try if you can hear using the earphones
  3. Reboot your Android device
  4. Reinstall Zoom from the Play Store.

If other users can not hear you in the Zoom meeting, follow these steps to resolve the issue:

  1. Make sure that the microphone is not muted. The host may have muted you when joining the meeting.
  2. Make sure your microphone is connected to the meeting
  3. Try using headphones to see if others can hear you
  4. [Settings][ Application Manager] > [ Zoom in, please make sure that you have authorized to use his microphone to Zoom. If it is not set, reinstall it as shown in step 6.
  5. Make sure no other application is currently using your microphone. You can tap the task manager icon to see the currently running application. These applications can be closed by swiping to the right.
  6. Reboot your Android device.
  7. Uninstall Zoom from Application Manager and reinstall it from Play Store.

If these troubleshooting steps do not work, please contact us with your Android model and operating system information.

My Audio is not working on iOS

My Audio is not working on Android

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Frequently Asked Questions


Why can’t I use phone audio on Zoom?

On Android devices, Zoom may experience sound problems if there is a mute on your phone’s speaker or your in-app speaker has been disabled. This may occur if you are using Zoom on an Android device. There is also the possibility that the App may not function properly if the sound profile setting on the phone is Silent or Vibrate. It is for these reasons that the disruptions are most likely to occur.

Why can’t I get my audio to work on Zoom?

I would strongly recommend that you plug in your microphone, speakers, or headphones and do not mute them, and you should not turn the microphone off while recording. The device should be unplugged, then plugged back in after that. The first thing you should do before you try to use it is to make sure that it is turned on and properly connected, if it is a Bluetooth device. If you are using an USB device to connect to Zoom, make sure that it is compatible with the program.

How do I turn on Zoom in audio?

You can turn on original sound on iPhone, iPad, as well as Android by visiting this link.

  1. Launch the Zoom app on your mobile device.

  2. Select the Settings option from the menu.

  3. In the Meetings section, click the button.

  4. Ensure that Original Sound is turned on by scrolling down to the bottom of the page.

  5. You will now have the option to turn on Original Sound in a meeting when you click more options when you click on more options in a meeting.

Why is my audio not working on Zoom on my laptop?

Take a look at the privacy settings on your computer

The other participants in your video conference meeting will be unable to hear you if Zoom is not allowed to use your microphone. Please make sure that your machine is configured to allow Zoom audio access. Make sure that desktop apps have microphone access turned on.

How do you connect audio to a Zoom meeting?

When joining a meeting, you can automatically join the audio by using your computer by following these steps:

  1. Using Zoom Desktop Client, sign in to your account.

  2. You can adjust your settings by clicking on the picture of your profile.

  3. You can listen to the audio by clicking on Audio..

  4. Select the Automatically join audio by computer when joining a meeting check box.

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