Adding or duplicating a flow in Zoom App

Inbound participant experiences are comprised of a series of actions connected to each other to form a flow. In order to start the flow creation process, contact center administrators can add a new flow to the application. In order to create and modify channel workflows, you will need to use the flow editor, which is a graphical programing environment for creating and modifying channel workflows once you have added a flow.

There are a number of topics covered in this article, including:

  • How to add a flow
  • How to duplicate a flow

Prerequisites for adding a flow

  • Ownership or administrative privileges of the account
  • Accounts that are either Pro, Business, or Education accounts
  • In order to use Zoom Contact Center, you must have the following licenses:

How to add a flow

  1. Using Zoom’s web portal, you can sign in to your account.
  2. Select Contact Center Management from the navigation menu and then click the Flows option.
  3. Click on the Add button.
  4. Please specify the following information:
    • Channel: For the flow, you will need to select the channel.
      • Voice: Contact centers work on the principle of consumers entering a phone number to reach a contact center agent and interacting with him over the phone.
      • Video: A consumer enters the contact center system via a website entry point, and interacts with agents over video using an entry point on the website.
      • Web Chat: A contact center system allows consumers to access it through a website entry point and communicate with agents through web chat, which is provided on that website.
      • SMS: By entering a phone number into the contact center system, consumers can interact with agents via SMS, which is how they enter the system.
    • Name: To make it easier for you to identify the flow, enter a display name for it.
    • Flow Description (Optional): The flow should be described in a few words.
    • Version Description (Optional): The first version of the flow should be described in the description field
  5. Then click the Add button.
    There will be an addition to the flow list as soon as the flow has been created.
  6. The flow editor can be accessed by clicking on the newly-created flow after it has been created.

How to duplicate a flow

If you would like to create a copy of a flow, you can duplicate it. There will be no change to the flow settings on the copy, except for the entry point settings, which will remain the same.

  1. The Zoom web portal can be accessed by logging in to your account.
  2. Select Contact Center Management from the navigation menu and then select Flows from the drop-down menu.
  3. The first thing you need to do is locate the flow you wish to duplicate.
  4. Click the ellipses icon (…) that is displayed in the last column, and then click the Duplicate button.
  5. Please provide the following information:
    • Name: In order to make it easier for you to identify the flow, enter a display name. There will be an automatic copying of the previous flow’s display name and the appended “copy” to the end of it will be used by Zoom.
    • Please provide the following information as a description (optional): The flow needs to be described in some way.
  6. Add a new item by clicking the Add button.

Read it also –

Adding Entry Points To A Flow In Zoom App
Managing Flows In Zoom App
Changing Business Hours And Overflow Settings In Zoom App
Enabling Or Disabling Call Overflow And Transfer In Zoom App
Using The Stack Overflow Notifications App In Zoom

Frequently Asked Questions

 

Android | iOS
  1. Meetings can be started or joined at any time. A default view of Zoom’s mobile app is shown by default, which is the Active Speaker View. …
  2. Swiping left on the screen means that you can switch between the view of the active speaker on your screen and the view of the gallery on your screen by simply swiping left on your screen. …
  3. You can switch back to the active speaker view by swiping right to the first screen.
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