[Administrator] Set Zoom Room in Microsoft Exchange 2010

This post was most recently updated on July 29th, 2022

Before adding Calendar service for Zoom rooms, the Exchange administrator must do the following:

  • Create a dedicated user who can manage calendars in Exchange.
  • Create or search calendar resources for use in each Zoom room.
  • Allows dedicated users to delegate full access to each calendar resource.
  • Allow dedicated users to edit each calendar resource.

Once the Exchange administrator has completed these steps, use dedicated user credentials to provide the Zoom room in your account with approval to use the calendar service and all its calendar resources.


  • Exchange administrator account
  • Ability to create and manage room calendars
  • Ability to create new Exchange users


Section: (1) Create Zoom Room Service Account

  1. Start EMC (Exchange Management Console) .
  2. Select Mailbox under Microsoft Exchange> Microsoft Exchange On Premise (your_server’s_domain)> Recipient Settings .
  3. Right-click [Mailbox] and click [New Mailbox …] .
  4. Select User Mailbox and click Next on the New Mailbox dialog .
  5. Add New User and click Next .
  6. Create a new user email address, such as room@company.com .
  7. This same user’s email address is used in all Zoom rooms.
  8. ” User logon name (user principal name) and” ” password Make a note of the”.
  9. Complete the remaining steps.

Section: (2) Create or get a room and room email address

  1. Start EMC (Exchange Management Console) .
  2. Select Mailbox under Microsoft Exchange> Microsoft Exchange On Premise (your_server’s_domain)> Recipient Settings .
  3. Write down ” Room Name ” and ” Primary SMTP Address ” next to it .

Section: (3) delegate room to zoom room service account

  1. Start EMC (Exchange Management Console) .
  2. Select Mailbox under Microsoft Exchange> Microsoft Exchange On Premise (your_server’s_domain)> Recipient Settings .
  3. Right click on the first room and select Properties .
  4. Switch to the Resource Policy tab. Click Add under Specify a proxy for this mailbox .
  5. In the Select Recipients dialog, select a dedicated email and click OK .

  1. Switch to the [Resource General] tab.
  2. Check Enable Resource Reservation Attendant .

  1. Click OK to save your changes.

Section: (4) Enable Basic Authentication or NTLM Authentication

The Zoom room supports basic authentication and NTLM authentication formats for on-premises solutions such as Exchange servers. Use the following to enable which applies to your account.

Basic authentication

  1. Start “Server Manager” on Windows Server.
  2. Navigate to Internet Information Services (IIS) Manager under Roles.
  3. Select Web Server (IIS)> EWS under Sites.
  4. Select Default Web Site and double-click Authentication under IIS.
  5. Right-click Basic Authentication in Function View, and then click Enable.


Enable NTLM authentication

  • Open the Exchange Management Console and navigate to Server Configuration / Client Access .

  • In the Actions pane on the right side of the Exchange Management Console, click Enable Outlook Anywhere .

  • Enter the external host name in the field displayed here .

Section: (5) Find the EWS URL

  • Ctrl + right click on the Outlook icon in the notification area at the bottom right of the screen .
  • Select [Test E-mail Auto configuration] .
  • Enter your email address and password .
  • Select the Use automatic detection box (other check boxes can be cleared).
  • Click the Test button.

  • Make a note of the ” availability service URL ” (EWS URL).

Section: (6) Disable Deletion of Subjects from Room Events

  1. Start EMC (Exchange Management Console) .
  2. Select Mailbox under Microsoft Exchange> Microsoft Exchange On Premise (your_server’s_domain)> Recipient Settings .
  3. Right-click the first room, click Properties and then click the
  4. Switch to [Resource Information] and uncheck the following options.
    • Delete a comment
    • Delete the subject
    • Add the name of the host to the subject
    • Remove private flag in approved meeting
  5. Click OK to save your changes.

Section: (7) Add Calendar Service to Zoom

  • As the Zoom Room administrator ZoomWeb portal to sign you.
  • Select Calendar Integration , and then click Add Calendar Service.
    The Add Calendar Service dialog is displayed.
  • Exchange section in the [Add] and then click.

  • Enter the email address and password of the calendar service dedicated user.
  • Select the Exchange version .
  • Enter the Exchange login domain , if necessary .
  • Enter the EWS server URL . Be sure to include the entire URL , including the https: // part .
  • Click [Approve] .
    The Calendar service you added is displayed on the Calendar Integration page.


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