Changing account-level desk phone settings in Zoom

The configurations of the desk phones that have been provisioned in your account can be set globally.

Prerequisites for changing account-level desk phone settings

  • A professional account, a business account, or an education account
  • Admin or owner privileges on the account
  • License for Zoom Phone
  • We have added and provisioned Zoom Phone devices to our system
Note :

  • It is important to note that not all features of all supported desk phones will work. For more information about the features that are supported on the desk phone, please refer to the following list.
  • In order for the changes to take effect, you will need to resync the phone after making the changes. 

How to change account-level desk phone settings

  1. To access the Zoom web portal, you will need to sign in.
  2. Click on Phone System Management from the navigation menu, then click on Company Info from the menu.
  3. On the Account Settings page, click the Edit button.
  4. There are a number of settings you can change in the Desk Phone section, including:
  • Web Interface: Depending on your preference, you can enable (disabled by default) or disable the web interface on the phone.
  • Note : The web interface is enabled if you wish to be able to access the phone’s web interface in order to re-provision the phone or reset the phone to its factory defaults.
  • Admin Password: In order to access the advanced settings and the web interface of the phone, you will need to enter an admin password.
  • Note : The default admin password will still be used by your account if you see Factory Setting.
  • Background Image: In order to display a background image on the desk phones, you will need to enter an image URL.
  • Time Format: You can choose between a time format of 12 or 24 hours.
  • Network Time Protocol (NTP) Server: To automatically update the time displayed on desk phones, you need to enter the URLs of both your primary and secondary Network Time Protocol (NTP) servers. In the case that the primary NTP server can not be accessed or is not set, the secondary NTP server is used.
  • Provision Template: Provide configuration templates for provisioned desk phones to enable additional settings to be configured.
  • Firmware Update Rules: It is important to set up the rules for firmware updates. It is also possible to set this setting at the site level as well.
  • Hot Desking Session Timeout: In the event that the limit is reached, all signed in phones with hot desking will automatically be signed out and become unusable.
  • Customize * and # Codes: The DTMF codes can be customized according to your needs.

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Frequently Asked Questions


How do I change my Zoom mobile settings?

Go to Zoom’s web portal and sign in using your Zoom account information. Select Phone System Management (from the navigation menu) then select Users & Rooms (from the navigation menu). In order to adjust settings for a particular phone user, you will need to click on the name of that user.

How do I add a phone number to my Zoom account?

Access Zoom’s web portal by signing in with your Zoom account information. In the navigation menu on the left side of the screen, you will find the option for phone system management followed by the option for phone numbers. Add the item by clicking the Add button.

How do you set speed dial on Zoom phone?

A step-by-step guide on setting up speed dials

  1. As an administrator or user, you will be able to access line key settings.

  2. You can set a key by clicking on one of the keys.

  3. Choose the corresponding option in each of the columns below: Key Type: Choose Speed Dial. Subscription for a single line: Enter the phone number in the field E….

  4. Click Save. Note: Associated phones will automatically reboot to apply the changes.

How do I change the account type in Zoom?

Change the advanced settings of a user’s management account

  1. Click User Management then Users from the navigation menu at the top of the screen.

  2. Zoom Rooms menu has an Advanced tab. On this tab, you will find information and settings that can be accessed. Below is a brief explanation of what can be accessed on the Advanced tab: User Summary: This tab displays the number of users and the number of Basic, Licensed, On-Prem, and Zoom Room users in the system. The user type can be changed by following the steps below:

How do I change my outbound caller ID on Zoom Phone?

In order to get started with Zoom, you can get started by logging onto the Zoom web portal at 2. On the Settings tab of the phone, you will find the Phone Settings option. 3. If you scroll down, you will see a drop-down menu containing Outbound Caller ID information, click on that.

Why does Zoom provide multiple phone numbers?

There are dial-in numbers available to the host, depending on whether they have subscribed to an audio conference plan, and the number that they have selected, if they have subscribed to a plan. The host of a meeting or the participant of the meeting can check to see the dial-in numbers that are available to them before the meeting begins to ensure that they can access them.

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