Changing phone or device settings in Zoom

A device or phone can be provisioned and its settings can be modified in the web portal after the admin has added and provisioned it. The settings for phones and devices can also be changed at the account level.

Prerequisites for changing phone or device settings

  • A Pro account, a Business account, or an Education account
  • Admin or account owner privileges on the account
  • License for Zoom Phone is required
  • I have added and provisioned a Zoom Phone device to my account

How to change phone or device settings

You can edit an existing device that you’ve added by following these steps if you want to do so. There are two ways to re-assign the device to someone else or unbind it in order to remove it from anyone’s list of devices.

  1. The Zoom web portal can be accessed by logging into your account.
  2. Select Phone System Management from the navigation menu, then select Phones & Devices from the submenu.
  3. You can either select Assigned or Unassigned from the tabs at the top.
  4. When you are ready to edit the display name of a phone or device, simply click on the display name.
    Here are some of the things you can view or edit:
  • Display name: The display name can be changed by clicking the Rename button next to it.
  • Site If you have multiple sites, you will see the following: The device is displayed with the site to which it belongs. There is an automatic populating of this field with the site associated with the associated phone user. The phone user associated with the site needs to be moved to a different site if you want to change the site.
  • Assigned To: The device’s assigned phone user (if applicable) is displayed on the screen. Please click Assign if the phone has not been assigned yet. There is no need to assign it manually. You will need to click the cross mark and then click on Assign if you want to reassign the device.
  • Note: More than one phone user can be assigned to the device if it supports multiple phone users.
  • Emergency Address: It will display the device’s detected emergency address if nomadic emergency services are enabled on the device.
  • IP Address: This display shows the private IP addresses of the devices on the network.
  • Note :  The public IP address of the device will also be displayed if you have enabled the nomadic emergency services and personal location features. 
  • Device Type: This is a display that shows the name and model of the device.
  • Firmware Version: The firmware version that is installed on the device is displayed on the screen. The latest firmware versions for the certified phone hardware can be found on the certified phone hardware page. When the device doesn’t have provisioning enabled or does not support sharing firmware versions, dashes are displayed on the screen.
  • MAC Address: Displays the device’s 12-digit MAC address in the form of a 12-digit number. You can change the MAC address of the phone if you have not provisioned the phone yet.
  • Note: The MAC address of your wired phone should be entered, not the MAC address of your wireless phone, if you’re using a wireless phone.
  • Network Switch: There is also a section in this section that displays the MAC address for your network switch as well as the port label if you have enabled nomadic emergency services and personal location.
  • Provision Template: If a provision template has been assigned to the supported phone, this will display the template if it has been assigned.
    • Bind (only visible if you don’t have a template assigned): Provide the phone with a provision template so that it can be configured.
    • Edit: The phone should be assigned a different template.
    • Unbind: The template needs to be removed from the phone. In the meantime, you will still have the option of assigning the template.
  • Status: Shows the device’s provisioning status as it is in the process of being provisioned. As long as the phone has been provisioned and is currently functioning, you will see the status Online, which means the phone is online.
  • Provision: The provisioning instructions will be displayed on the screen. Our provisioning guide can also be found on our website.
  • Set up as Common Area Phone: A common area phone can be created by turning an unassigned phone into a common area telephone.
  • Note: If the phone is unassigned, then this option will only appear.
  • Remove: Zoom Phone should be removed from the device.
Note : 
After making any changes to the device, it is important to resync the device. Normally, Poly and Yealink devices are configured in a way that allows the new provisioning to be applied without the device having to be restarted. If the settings are changed, the device may have to be restarted in order to take effect of the changes. The following guide will guide you on how to provision a desk phone or a paging or intercom device if you need to do so.

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Frequently Asked Questions

To access settings in the Zoom desktop client:
  1. Connect to Zoom’s desktop client and sign in to your account.
  2. Click on the profile picture of your profile and then click on Settings. As a result of this, you will be able to access the following options in the settings window:
Select Device Management from the navigation panel, then select Device List from the Device List drop-down menu. Select Account Settings from the drop-down menu. Click on the setting that you wish to change and navigate to it. Locking a setting can be done by clicking the lock icon next to it.
In the Zoom web portal, you will be able to review and adjust a number of important settings. Managing all of these settings before a meeting begins can make a big difference in the smoothness and efficiency of the meeting for participants and for you, so that everything runs smoothly.
The Zoom application can be accessed on up to three different devices at the same time: computers, tablets, and smartphones. It is possible that the first device would be automatically logged out of if you signed into another device at the same time that you logged into another device of the same type.
You will need to sign in to the Zoom desktop client in order to use it. Click your profile picture in the top-right corner and then choose a status from the list below by clicking your profile picture. It is possible to choose how long you want Do Not Disturb to remain active for if you select Do Not Disturb as your option.
It is possible to host meetings with up to 100 participants by default, and large meeting licenses are available for users who want more capacity for their meetings. License holders can use add-ons and also have additional features, such as being able to record their meetings from the cloud and customizing their personal meeting ID, in addition to being able to use add-ons.

Can the host see what I’m doing on my screen?

 Your screen will not be visible to your meeting host or participants without your permission and without your knowledge. Your computer screen cannot be viewed by the host of the Zoom meeting and other participants once you join a Zoom meeting

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