How do I Cancel My Zoom Subscriptions and Get Refund

Zoom subscriptions and add-ons can be canceled at any time by contacting support.

Note :

  • In the case of purchases made through a direct sales quote, all changes made in relation to the subscription will take effect at the end of the subscription term as specified on the quote. Your dedicated Account Executive can be reached at, if you have questions.
  • In order to access the Billing page, please contact the account owner if you are a member and do not have access to it. 

Please refer to Zoom’s terms of service for more information on cancellation policies.

It is possible to terminate a free (basic) account.

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How to cancel a Pro (paid) Zoom Subscription


  • Access the Zoom web portal by logging in.
  • From the Account Management section, go to Billing and then click on View Bills.


  • Select the subscription you want to cancel from the Current Plans tab, and click Cancel Subscription when you are ready to stop your subscription from automatically renewing.



  • When you are finished, click Cancel Subscription to confirm your request.



  • Select the reason you do not want your subscription to be renewed.


  • Click the Submit button once you have completed it.
    Clicking the Submit button will update the status of your plan to Canceled. During the remainder of your



  • subscription term, you will continue to have access to your paid plan.Please select Reactivate Plan on the Current Plans page if you would no longer like the plan to be canceled. If you do not wish to have the plan cancelled, this can be done by selecting Cancel Plan on the Cancel Plan page.

Note: Please note that if the server asks you to Contact Sales instead of Cancel Subscription, you will need to use the Contact Sales and Account Executive link to do the cancellation with our sales team.

How to get Refunds for Zoom paid plans


When you cancel your plan through the web portal, you will be given the option to request a refund if your account is eligible for one:

  1. Access the Zoom web portal by logging in.
  2. Click the Billing tab on the left side, then click Account Management.
  3. To stop your subscription from being automatically renewed, click Cancel Subscription under the Current Plans tab. It will then enable you to locate the plan you want to cancel.
  4. In case your account qualifies for a refund, please click on the Help button. As soon as you click on the next button, you will be informed of the exact amount of your refund.
  5. The cancellation of your subscription can be done by clicking Cancel and Refund and agreeing to the refund terms.
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Note: An account having been billed previously must not have had any charges since the last time a charge was made to this account.

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How to cancel an Add-On (paid) subscription


  • Log in to Zoom’s website by entering your email address and password.
  • Next, select Billing from the Account Management menu.

  • If you would like to turn off auto-renewals for any of the add-ons, click Cancel Subscription in the Current Plans section. This will unsubscribe you from all the add-ons for the time remaining on your subscription.

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Go to the upper right corner of the screen and tap on the Account icon. You will be able to choose Payments and Subscriptions, and then Subscriptions. Click on Zoom as the subscription to find it. You will be guided to cancel the subscription by tapping Cancel subscription.

Can I get a refund from Zoom subscription?

When you cancel your Zoom account through the Zoom web portal, a refund can be requested if your account is eligible for one. Sign in to the Zoom web portal to request a refund. Go to Account Management, then click Billing to request a refund.


Once your subscription is canceled, your plan status will change to Canceled. For the remainder of the billing period, you will still be able to use your paid plan. By clicking Reactivate Plan on the My Subscriptions page of the subscription management site, you will be able to reactivate your plan if you would no longer like it to be cancelled.
You can view your current plan, billing history, and invoice history by visiting the Billing page in the Zoom web portal. This is also where you can update your payment and subscription information.
If you wish to cancel your subscription(s) before the next billing cycle, then you may do so at any time. Your subscription will continue to automatically renew if you fail to cancel it before that time. There are a number of ways in which you can change your subscription, including changing the billing period and adjusting how many licenses you will have

How do I remove a saved card from Zoom?

  1. You need to be logged into OnZoom.
  2. You can find your profile picture in the upper-right corner of the page.
  3. Select Attendee Payments and Billing from the drop-down menu.
  4. To delete a card, click the ellipses that are located in the top-right corner of the card.
  5. You will be able to remove the card from the list.
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For 1-month products, the duration is one month from the purchase date. If you purchase a monthly product, then you will be billed a prorated amount based on your monthly billing cycle. If you choose to renew your product on your next monthly billing date, you will be charged the full amount.
  1. 1.888.799.9666.
  2. Contact Sales.
  3. Plans & Pricing.
  4. Request a Demo.
  5. Webinars and Events.
If you are using Zoom from a desktop computer or mobile device, you are not able to delete your account.
After terminating your Zoom account, you will no longer be able to access it. It is necessary to create a new account if you wish to join Zoom again. Go to the Zoom website and enter your email address and set up a password at the individual meeting, go to the settings tab and enable it. This setting will give you an option to set your password to log in.
$14.99per host per month
Zoom Pricing
Name Price
Basic Free
Pro $14.99per host per month
Business $19.99per waiting room , the screen will change to the following screen. Please wait until the host per month
Enterprise $19.99per waiting room , the screen will change to the following screen. Please wait until the host per month
It is possible to make a payment using Zoom by check, wire/bank transfer, EFT, or ACH. In addition to credit/debit card payments, Zoom accepts automatic payments using PayPal, Apple Pay, SEPA Direct Debit, and ACH.
What does enabling and disabling notification emails mean?
  1. You need to be logged into Zoom in order to find out.
  2. Click Settings on the left side of the page to find out.
  3. Scroll down to the Email Notification section.
  4. The toggle below enables or disables the following meeting-related notifications – optional – depending on your preferences:
With a basic license, you can host up to 300 participants for a maximum of 40 minutes at a time, or 1 on 1 meetings for an unlimited period of time. -Pro licenses: With a pro license, you have the option to host up to 300 participants for as long as you like. The Pro licenses will be provided to you on a temporary basis for as long as you need them.

Zoom’s pricing plans are listed below.

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It is worth mentioning that the Free version of the software is limited in meetings time to 40 minutes, so it is more suitable for personal use than for intensive professional use of the software. A pro plan costs $14.99 per month per license, or $149.90 per year per license, saving you $30 over the regular plan.


Zoom subscriptions and add-on plans can be cancelled at any time. Please note: If you have purchased a subscription through a direct sales quote, all changes requested will become effective at the end of the subscription period that was specified in the quote.