Setting up call queue opt-out reasons In Zoom App

In accounts that have been set up, owners and administrators are able to set a set of reasons for opting out of call queues. Whenever the Zoom web portal or desktop application or mobile app’s Receive Queue Call toggle is turned off, call queue members will be required to select an opt-out reason. It is possible to have users choose “lunch” or “break” as a reason to opt-out for call queue notifications if they need to opt-out for lunch or break.

Accounts may be configured to disable multiple sites, sites may be configured to enable multiple sites, or call queues may be configured to enable multiple sites.

Additionally, administrators can view the reasons why members voted to opt-out and decide whether or not they wish to receive queue calls.

Prerequisites for setting up call queue opt-out reasons

  • There are two kinds of Zoom Phone licenses: (1) the Zoom Phone Premium license and (2) the Zoom Phone Pro license.
  • Adding the Zoom Phone Power Pack adds more features to Zoom Phone.
  • This is available for Zoom Phone Pro, Business, and Education accounts.
  • Admin privileges are required for account owners.
  • In order to select the reasons in the client or the app, members must have the client version 5.9.0 or higher.

Enabling or disabling call queue opt-out reasons

  1. To access the Zoom web portal, you will need to sign in.
  2. You can find Call Queues by clicking on Phone System Management in the navigation menu.
  3. Find the queue that you want to edit and click on it.
  4. Go to the Policies tab.
  5. To enable or disable the Opt-out Reason for Call Queue, click the toggle button next to it.
See also  Know the Zoom billing support

Setting up or editing call queue opt-out reasons

  1. To enable opt-out reasons for call queues, follow the instructions.
  2. From the drop-down list, click on Set.
  3. Default reasons cannot be edited.
  4. For information on adding, editing, or deleting reasons, refer to the following points:
    • Add a custom reason:
    • You can add additional reasons to choose from for call queue members. Type the reason and click Save.
    • Edit the reason:
    • Previously added custom reasons need to be edited, then entered, then saved.
    • Delete a reason:
    • Then click Confirm to delete any custom reasons you have previously added.

Read it also –

Setting Up And Using The Call Queue Pickup Code In Zoom App
Call Queue Historical Dashboard Power Pack In Zoom App
June 2021 Changes To Call Queue Manager In Zoom App

Frequently Asked Questions


In order to ensure that user calls are routed to the appropriate group of users, account owners and administrators can create call queues. If you want to route incoming calls to the billing, sales, or customer service departments of your organization, you can do so. The maximum number of members in each call queue is 50. Besides changing the settings for the call queue, you are also able to monitor the calls in the queue.
When a participant enters a meeting, the host has the option of controlling when they join the meeting via the Waiting Room feature. Attendees can be admitted one by one by the meeting host or held in the Waiting Room all at once by the meeting host if they want to be admitted all at once.
Using Zoom Phone, you will be able to make quick and easy calls to people using VoIP technology, which is a cloud-based solution. Due to the lack of video calls on this platform, it differs from the traditional Zoom experience.
When a participant joins the meeting, the host can control when that participant joins the meeting through the Waiting Room feature. The Waiting Room option, however, can cause some problems if the student loses connection or enters the session late. Students will then have to be re-admitted to the session if they do not join before the host.
Log in as an admin to the Zoom web portal, with the privilege of editing account settings, so that you can manage your account. The account settings page can be accessed by clicking the Account Management link in the navigation menu. On the Meeting tab, you will find a number of options. You can enable or disable the Waiting Room under the Security section by clicking on the toggle button.
Can participants in a waiting room see how many others are waiting with them or who those other waiting participants are? 
It is not. A waiting room is a space where people are not able to see or interact in any way with each other.

Related Articles

See also  Special and industry-set rate phone numbers in Zoom App
View Zoom Phone User And Call Queue Usage Reports
Call Queue Management In Zoom Phone
Setting Up Call Queue Or Auto Receptionist Sms In Zoom
Changing Call Queue Settings In Zoom App
Using Sms With Call Queues Or Auto Receptionists In Zoom App
Call Queue Real Time Analytics And Historical Kpis Glossary In Zoom App
Call Queue Real Time Analytics Dashboard In Zoom App
Adding Call Queue Analytics To Digital Signage In Zoom
Setting Up Alerts For Call Queue Analytics In Zoom