The Send Media widget can be added and edited by contact center administrators. You have the option of routing custom audio or image files through the Send Media widget. You can also add videos to video flows in order to make them more interactive.
There are a number of topics covered in this article, including:
- How to add and edit the Send Media widget
- Send Media widget settings
Contents
Prerequisites for customizing the Send Media widget
- Create a voice, video, chat, or SMS flow according to your preferences
- Ownership or administrative privileges of the account
- There are three types of accounts available: Professional, Business, and Education
- Licensing agreement for Zoom Contact Center
How to add and edit the Send Media widget
- Using Zoom’s web portal, you can log in to your account.
- Click on Contact Center Management and then click on Flows in the navigation menu.
- It is possible to edit a flow’s display name by clicking on the name of the flow.
- Click and drag the Send Media widget in the left-side widgets panel into the position in the flow that you prefer.
- Choose the Send Media widget from the list of widgets.
- It is possible to rename the widget by clicking on Rename if you want to change its display name.
- Choose a type of media from the drop-down menu next to the Media Type in the Settings tab.
- You can customize the settings for the exits and the settings associated with them.
- Adding additional media files can be done by clicking on the plus icon (optional). Consumers will be able to view additional media files sequentially as they are added.
Send Media widget settings
| Media Type options | Settings tab | Exits tab |
| Audio: The audio file can be played or it can be converted to speech.
Please note that this feature is only available for voice channels. |
Audio 1, Audio 2, …: To edit the associated audio, click on the numbered icon and then go to the settings to change these settings.
|
Next: Pick a widget that will be the destination of the audio files when they are finished playing. |
| Text: In addition to the text, you will also be able to see images.
(Only available for chat or SMS channel) |
If you would like to edit the associated set of text, simply click the numbered icon associated with that text set. The text box is where you can enter the text that you wish to enter. The text box also allows you to paste images into it. | Next: You will be able to select the widget which will be the destination of the text and images once they are displayed. |
| Text & Image: Display text and images.
(Only available for video channel) |
Using the numbered icons, you can edit the text associated with each of the associated sets of text, such as Text 1, Text 2, … There is a text box where you can enter text. It is also possible to paste images into the text box in addition to text.In order to enable or disable an image, you need to click the toggle next to it. In order to display an image, you will need to click on Upload to upload it. As an alternative, you may select an existing audio file from the asset library by selecting the drop-down menu on the right side of the screen.
During the display of the text and images, you will be able to enable or disable audio that will be played while the images and text are displayed. In the drop-down menu, you have the option of selecting one of these options.
During the playback of the audio above, consumers are able to click the Skip button, which is only visible if Audio is enabled. The consumer will be unable to click Skip while the audio is playing if the feature is disabled. In spite of this setting, after the audio is finished playing, consumers can click the Skip button after the audio is complete to skip all slides and be routed based on the destination widget that was specified. |
Next: Make a choice about where the text/images should be displayed when they are displayed. |
| Video: Display videos.
(Only available for video channel) |
If you want to edit the associated video, click on the numbered icon associated with that video (Video 1, Video 2, …) Alternatively, you can upload a video to be displayed by clicking on Upload Video. As an alternative, you can select a video file from the asset library from the drop-down menu by clicking the drop-down box.
While the video above is playing, consumers can click Skip to stop it at any time by clicking the Skip button. A consumer cannot click Skip while a video is playing if this feature is disabled. |
Next: You will have to select the destination widget once the videos have been displayed. |
| Slide: This is a slide that displays PDF files.
Please note that this feature is only available for video channels. |
Using the numbered icons, you are able to edit the text that corresponds to each slide on the screen. You can upload a video to be displayed by clicking Upload Slides in order to upload a video. If you want to choose an existing PDF file from the asset library, you can use the drop-down menu to select it from the library.
Toggling the audio to play during the display of the PDF files is accomplished by clicking the toggle button. Please select from the drop-down menu one of these options in order to proceed.
Allow interrupt (only visible if Audio is enabled): Allow consumers to click Skip while the audio above is playing. If disabled, consumers will not be able to click Skip while audio is playing. Regardless of this setting, consumers can click Skip after the audio is done playing to skip all slides and be routed based on the specified destination widget. |
Next: After the PDF files are displayed, you will need to select the destination widget once they are displayed. |
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Frequently Asked Questions
How do I get rid of the new zoom widget?
How do I change zoom video settings?
Is Zoom a widget?
Quick access to all the information you need
There is a Zoom Widget that gives you a quick overview of the meetings in your calendar, so you can see who is attending a meeting, send a quick chat, and check to see who is in the meeting already.
How do you add a widget to Zoom?
- By logging into your Zoom account, you will be able to access the Zoom web portal.
- From the navigation menu, select Contact Center Management, and from the drop-down menu, you will find a drop-down menu called Flows.
- The display name of a flow can be edited by clicking on it.
- Click and drag the Script widget to the preferred position in the flow flow panel from the left-side widgets panel.
- In the list of widgets on the left side of the screen, select the Script widget.
Where is advanced settings on Zoom?
How do you add custom video filters in Zoom?
- Please make sure you are logged in as an administrator with the ability to edit the settings for your Zoom account in the Zoom web portal.
- Click on Account Management from the navigation panel and then click on Account Settings from the Account Management menu.
- On the left hand side of the screen, click on the Meeting tab.
- Click on the Add Custom Filters button to add the filters that you wish to add to the In Meeting (Advanced) setting after you have located the video filters setting.