Customizing default audio settings In Zoom App

This post was most recently updated on July 28th, 2022

To customize the audio of some Zoom Phone prompts and greetings, you can use the Zoom Phone audio library. Most of these are played before calling someone back.

Note:

Changing your policy settings for your personal audio library will allow you to restrict access to these settings for users on your phone. There are a number of options by default, including changing the language of the Audio Prompt, Voicemail Greeting, Message Greeting, and the Hold Music of the phone. Audio When Connecting can only be changed at the level of a site (if multiple sites have been activated) or at the level of an account.

Prerequisites for customizing default audio settings

  • Pro, Business, Enterprise, or Education account
  • Account owner or admin privileges
  • Zoom Phone license

How to customize default audio settings

  1. Join the Zoom web portal by signing in to your account.
  2. Click Phone System Management in the navigation menu and then click Company Information.
  3. If you have multiple sites, you can access the settings by following the steps below:
    • Select the site you wish to edit if you have enabled multiple sites.
    • Click Account Settings if you have disabled multiple sites.
  4. Select Settings from the menu.
  5. Change the default language of the audio prompts in the Audio Prompt section. All extensions will be affected by this setting:
    • Audio Prompt Language:
    • The language used by the automated system that plays audio prompts in order to provide additional instructions to callers when they call in. You’ll hear your voicemail greeting followed by an automated message: “Push any key or stop talking to end the recording if the caller is routed to your voicemail.”.
  6. Default audio prompt settings can be changed by clicking Manage, then by accessing the audio library:

Notes:

  • There are some extensions in the site that do not apply the default audio settings. These extensions can be found in the table below, under the Applies to column.
  • Zoom plays a tone at the end of voicemail greetings to indicate that the recording of voicemails has started. There is an audio message that states “Leave a voicemail after the tone” but there is no standard audio prompt for this. As a part of your default voicemail greeting, you can optionally mention these instructions.
Default audio setting Applies to
Greeting & Leave voicemail instruction: Plays before routing the call to voicemail. This greeting should also include instructions for leaving voicemail. Play the default greeting for an example. Phone users
Greeting & Menu: Leave or check voicemail: Plays before giving the caller the option to leave or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. Phone users
Greeting & Menu: Connect to operator or leave voicemail: Plays before giving the caller the option to connect to the operator and/or leave voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. Phone users
Greeting & Menu: Connect to operator, leave or check voicemail: Plays before giving the caller the option to connect to the operator, leave voicemail, and/or check voicemail. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. Phone users
Leave voicemail instruction: Plays after the initial voicemail greeting. This greeting should include the instructions for leaving voicemail. Play the default greeting for an example. This only applies when the options to allow callers to reach an operator or check voicemail are enabled in the phone user’s call handing settings. Phone users
Message Greeting: Plays if the call is routed to a message when the call is not answered. (When a call is not answered setting with Play a message, then disconnect option selected). Phone users

Common area phones

Audio While Connecting: The audio while connecting plays for inbound callers when they are trying to reach an extension.

Note: This does not apply to call queues. Call queues have their own Audio While Connecting setting that plays for callers waiting in the queue.

All extensions except call queues
Hold Music: The hold music plays for the other party when they’re placed on hold.

Notes:

  • This setting doesn’t apply to call queues. Call queues have a separate setting called Music on Hold, which plays when the call queue routes a call, then a member places the call on hold.
  • This setting doesn’t apply to parked calls. Parked calls are placed on hold but the call participant on hold will hear the default Zoom hold music. Currently, you can’t customize the hold music for parked calls.
All extensions except call queues