You can set the default cancellation policy for Zoom Events in the cancellation policy section of your hub.

Note: When creating an event, you can also modify the cancellation policy.

Prerequisites for setting Zoom Events cancellation policies

• Zoom desktop client
  • Windows: 5.7.6 or higher
  • MacOS: 5.7.6 or higher
• Zoom mobile client
  • IOS: 5.7.6 or higher
  • Android: 5.7.6 or higher
• Pro, Business, Enterprise, or Education account
• Stripe or PayPal Business account is required to create paid events
• Zoom Events license

Notes:

• It may cause a blank lobby experience for hosts when using version 5.7.6 of Windows’ Webview package for the Windows platform.
• Zoom desktop client/mobile application must be updated in order to access the latest Zoom Events and Webinar features.

How to set the event cancellation policy

1. Log in to Zoom Events.
2. Select Manage.
3. Choose the hub you want to manage from the hub dropdown menu in the left navigation menu.
4. To manage the cancellation policy for the hub, click Cancellation Policy.
5. Set your cancellation policy for single and drop-in tickets as follows:
   • Your event page will display the refund policy you choose
     • A full refund can be obtained for attendees who cancel their tickets/drop-in tickets 1 hour before the event begins
     • Tickets cannot be canceled. Refunds can be requested later by attendees.
   • Partial Refund Policy:
     • Some tickets of the total order can be refunded or cancelled by attendees
6. Ticket cancellation policies are defined under the Series Tickets section:
   • Your event page will display the following refund policy:
     • The series ticket can be refunded in full one hour before the event begins
     • It is not possible to cancel tickets. A refund can be requested by attendees after the event.
   • Policy on partial refunds:
     • Some tickets of the total order can be canceled or refunded by attendees
7. Then click Save.