Managing your Zoom Events Hub

This post was most recently updated on July 22nd, 2022

An event hub can be described as an archive of upcoming, ongoing, and past Zoom events that have been created and organized by a group of Zoom Hosts. Creating hubs is a great way to separate events related to a particular topic and make them easier to manage.

If you have created a hub, then you will be able to manage the branding of your hub, the events, the users, and the on-demand recordings for it. It is also possible to track the analytics of your hub for upcoming and past events so that you can make informed decisions. Moreover, you have the option to manage all your billing information and payment types for your hub, as well as set cancellation policies.

Notes:

  • It is necessary to publish your account’s default hub before you can create an event on Zoom Events as a host, when you are first getting started with Zoom Events as a host.
  • In order to publish paid events to your hub, you will need to add a payments account to it. Once you have done this, you will be able to publish paid events to your hub. You will not be able to publish paid events to your hub if you have not added a payments account to your hub.
  • While Zoom Events is generally available to users throughout the world, it is determined by the country or region the user resides in whether they will be able to join an event, whether they will be able to host a free or/and charged event, as well as the ability to host events for free or for a fee.

The following are the topics covered in this article:

  • How to manage your Hub Branding
  • How to manage Event Listings
  • How to view Hub Summary
  • How to manage your hub’s users
  • How to manage your hub’s on-demand recordings
  • How to manage your hub’s payments and billing
  • How to set your hub’s cancellation policy
  • How to use Zoom Events hub best practices
    • Use hubs for your organization
    • Select internal or external events
    • Organize hubs for your organization
  • How to manage your hub Settings page

Prerequisites for managing a Zoom Events hub

  • Zoom desktop client
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Whether it is a Pro account, a Business account, an Enterprise account, or an Education account
  • License for Zoom Events is required to participate in Zoom Events

Notes:

  • The Zoom Events platform is dependent on the Webview package from Windows; therefore, even though version 5.7.6 is capable of supporting Zoom Events, the waiting room , the screen will change to the following screen. Please wait until the host might find the lobby inaccessible due to this dependency.
  • It is strongly recommended that hosts update their Zoom desktop client or Zoom mobile application to the latest version as soon as possible in order to be able to access the latest Zoom Events and Webinar features.

How to manage your Hub Branding

To learn more about how to manage your Hub Branding, please take a look at the Support article on the topic.

How to manage Event Listings

In order to find out more information about how to manage the Event Listings page, you can visit the Support article for more information.

How to view Hub Summary

You can view statistics for both upcoming and past events in the Hub Summary section of your hub. As you can see, this includes the number of tickets sold, your gross income, and an estimate of how much you have earned per hour.

In order to access the Hub Summary section, please follow these steps:

  1. You will need to sign in to Zoom Events in order to participate.
  2. The top right corner of your screen should have a Manage button.
  3. You can select a specific hub from the dropdown menu in the left navigation menu, by clicking on the hub dropdown menu.
  4. On the Hub Summary page, you will find a list of all the Hubs that you have access to.

In the Hub Summary section, you will be able to view your hub statistics, including the following information:

  • Best sellers: This is the total number of all the best sellers across all the events that are associated with the hub.
  • Published Events: The number of published events does not include the number of canceled events.
  • Total Tickets Sold: This number excludes the number of refunded tickets.
  • Total Gross Income: The amount of gross revenue generated from the sale of all the tickets, minus the amount of refunds.
  • Total Meeting Minutes: This consists of the total number of meetings that have been held by this hub in minutes.
  • Host Rate: This includes the revenue generated by the total of event ticket sales multiplied by the minutes of past events, which equals the host rate per hour for the lifetime aggregate.

There is a section in the hub titled Top Events that displays the hub’s top ten events that made the most money for the hub.

Tickets will display a comparison graph for all your events, an event comparison graph for series events, and an event comparison graph for conferences as well.

How to manage your hub’s users

If you would like more information on how to manage the users in your hub, please refer to the Support article.

How to manage your hub’s on-demand recordings

If you would like more information on how to manage your hub’s on-demand recordings, please visit the Support article available on your hub’s Recordings tab for more information.

How to manage your hub’s payments and billing

Link or unlink a PayPal business account to your Zoom Events hub

Zoom Events are able to accept payments online for their events using PayPal, which is a secure and powerful method of payment.

We invite you to read our support article on linking a PayPal business account to your Zoom Events hub, as well as our article on unlinking a PayPal business account from your Zoom Events hub, for more information.

Link or unlink a Stripe account to your Zoom Events hub

Zoom Events accepts online payments through Stripe, one of the easiest and most powerful payment gateways available.

Check out our support article that explains how to link your Stripe account to Zoom Events hub, or how to unlink it if you need more information.

Geographic availability for Zoom Events

Note:

If you wish to host a paid event, then you must upload a corporate billing address to your Zoom account and you must also set up Hub payments and billing so that you can accept payments from your users.

In order to be able to attend paid events, users have to be located in one of the paid countries or regions that are excluded from geo-blocking. A user or owner (host, manager, or owner) can create and host Zoom Events for both free and paid events if he or she is connected with a Zoom Hub that lists a corporate billing address located in a country with geographical availability that permits users or owners to create, host, access, register for, and attend Zoom Events for both free and paid events through a Zoom Account.

There is more information about Zoom Events’ geographic availability in this support article, which you can find here.

How to set your hub’s cancellation policy

Zoom Events can be cancelled by setting a default cancellation policy in the cancellation policy section of the hub in which they are hosted.

Note: When creating an event, it is possible to modify the cancellation policy.

You can find additional information about setting up your cancellation policy by visiting this support article.

How to use Zoom Events hub best practices

Use Hubs for your organization

It is possible to group and store events in a hub to make it easier to manage them. Events and recordings can be posted by a group of hosts in a hub for attendees to see on their calendars. Hubs serve as a way for you to organize all of the events and recordings you wish to share with a group of users. If you would like your hub to be the most effective tool for your organization, you must decide which features you would like to have included in it.

Our recommendation would be to start by adjusting the visibility setting for the hub, because this will have a significant influence on who you want to reach with your hub and what audience you want to reach. Having determined your hub’s target audience, you will be able to further customize it and create events specifically for them in order to make sure they are engaging with your hub.

Select internal or external events

Public hubs can be used to host public events as well as internal events for your company. You need to decide whether you would like to create an event that is public or internal in the Advanced Options tab of the event creation flow. Internal hubs, on the other hand, are restricted to only allowing the creation of internal events with restricted types of tickets.

Internal events

There are some advantages to holding internal events, such as ensuring that the event that you are hosting is limited to a specific group of attendees. Using these systems allows you to create events which will be visible to only users who have been specifically added to the event guest list or who have been assigned as a user on the hub to view the event.

External events

A public or external event is a good way to draw attention to your event and get the word out about it. As long as you have the event link, you are able to join as an attendee as long as you have the link. By using the event link, you can market your event in a way that allows people to register for your event each time they come to the event profile page.

Organize hubs for your organization

Your events can be kept organized in a variety of ways with the help of hubs. With the help of hubs, you are able to organize events according to teams, topics, and audiences. You should decide how you would like to structure your hubs before you begin to host events so that all of your event hosts are fully informed about how your hubs are going to be set up.

Note:

Creating an event requires an association with a hub before it can be created, so it is crucial for you to be aware of which hub your event falls under before creating it.

  • We recommend setting up separate hubs for internal and external Zoom Events if you are planning to use Zoom Events to run internal and external events at the same time, so that you can be sure that your internal events will only be viewed by the audience that you select.
  • For presentations like all-hands meetings and town halls, for team happy hours, and for off-site meetings, you can create additional internal event hubs.
  • The external hubs can be used for events such as customer demos or company updates, for example. You can have hubs for events within your company. The idea is to create a separate hub for each large event so that any follow-up events can be grouped together within a single hub.

How to manage your hub Settings page

It is possible to change the visibility of your hubs via the Settings tab, and you can delete your hubs by clicking the Delete tab.

It is recommended that you check out the support article on how to manage the Settings tab of a hub for more information.