There are a few ways Zoom Events can accept payments via the internet, but Stripe is the most convenient and powerful method. The PayPal business account can also be used as an alternate online payment platform if you do not have a PayPal business account.

 

Prerequisites for linking a Stripe account to your Zoom Events hub

• Zoom desktop client
  • Windows: 5.7.6 or higher
  • macOS: 5.7.6 or higher
• Zoom mobile client
  • iOS: 5.7.6 or higher
  • Android: 5.7.6 or higher
• A Pro account, a Business account, an Enterprise account, or the Education account
• Zoom Events licenses are available for purchase
• Ownership of the account or administrative privileges on the account

Notes:

• The Zoom Events package is dependent on the Webview package of Windows, which can result in an empty lobby experience for hosts. While version 5.7.6 does support Zoom Events, it may be causing a blank lobby experience for hosts.
• Our best recommendation for hosts is to update their Zoom desktop client/mobile application to the latest version in order to access the latest Zoom Events and Webinar features.

How to link a Stripe account to your Zoom Events hub

Note: There is the option to link multiple Zoom Events hubs to a single Stripe account if you wish.

When you link a Stripe account for the first time to your Zoom Events hub, you will be required to create a new Stripe account-even if you already have one. This means that you can use data from your existing Stripe account rather than having to create a new account from scratch, since if you already have an account with Stripe, you can use the existing account information.

Note: It is recommended that you only use the Stripe account that is linked to your Zoom Events hub if you are going to sell tickets on Zoom Events due to the fact that payouts from this account are only made after the event takes place. It is not recommended that you use Stripe products other than Stripe Payment Links in combination with this account, such as Stripe Billing and Stripe Invoicing. The use of these products will result in significant payout delays because Zoom Events does not trigger automatic payouts when using these products, thus you will need to manually release all payouts after working directly with Stripe in order to release them.

The Stripe onboarding process allows you to create a new account from scratch, or you can create an account that is prepopulated with information taken from an existing Stripe account when you are redirected to the Stripe onboarding process. No matter whether it is a new account created from scratch or if we already have the information prepopulated from existing accounts, your Zoom Events account will have properties that are different from that of a Stripe account with a standard connection, in order to allow Zoom to provide you with a customized experience, since the account will only be linked to the Zoom Events platform.

Note: The prompt will ask if you have already created a Stripe account and linked it to your Zoom Events hub previously, so that you can choose a previous Stripe account and link it to Zoom Events, or that you can start a new Stripe account from scratch if you have previously created one.

In order to link your Zoom Events hub to your Stripe account, follow these steps:

1. Log into Zoom Events by signing in with your Zoom account.
2. Click the Manage button in the top-right corner of the screen.
3. Select the hub you wish to add a Stripe account to from the dropdown menu in the left navigation bar, and then click the Add Stripe Account button.
4. In the Payments & Billing section, click the Payments button.
5. To receive your hosting income, you will need to use the drop-down menu to select which country you want to open a financial account in, then click Save to save the settings.
   Notes:
   • As soon as you click Payments & Billing for the first time, this happens, and typically it happens when a new hub is created.
   • It is not possible to change the country/region once it has been saved.
6. Click the Create and Link link to the right of the Stripe logo, which will take you to the next step.
   Your browser will now redirect you to the Stripe onboarding page where you can complete the process.
7. Click on the Continue button after you have entered your email address.
8. Click on the Continue button after you have entered your password.
9. Click on the Create Event button to start the event creation process.

The Stripe account that is linked to your Zoom Events hub will be emailed to you once the process is complete.

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Results when linking Stripe to Zoom Events

If you try to link your Stripe account to your Zoom Events hub using the Link Stripe account feature, you are prompted with one of the following status messages:

• Complete:
• With Zoom Events, you will have the option of creating paid events and receiving payments from ticket sales.
• Pending:
•  There is a possibility that Stripe is verifying your information at this moment, or that you need to provide additional information by visiting the Stripe Dashboard. When more time is needed to verify the information you provided, or when more information is needed to verify the information you provided, you will see a pending status:
  • As of now, Stripe has not verified your account: As a result of the recent details that you provided to Stripe, the company is verifying the information. After 15 minutes, if you are still experiencing problems with your account, please contact Stripe support so that they can assist you.
  • The following action is pending on the host: If you wish to enable payments and payouts to your newly created Stripe account, you will have to provide more information to Stripe. To complete the Stripe onboarding process, please visit the Stripe Dashboard on your computer. There will be instructions on your dashboard that will let you know what information and details Stripe requires from you.

Limitations for paid ticket registration with Stripe

The hosts of Zoom Events have the option of creating and scheduling paid events at any time.

For up to 12 months before the start date of a paid event, an attendee can only register for an event if they have already paid for their ticket. For accounts outside the United States, the registration process for attendee-paid tickets will start within 89 days after the date of publication of the event for those accounts.

There will be a delay of 12 months between the time you create a paid event and the time it becomes available for ticket registration for attendees until 12 months before the event is  webinar page. Here you will see a list of scheduled to start, when Stripe is linked to your Zoom Events hub for online payment.

Your Zoom Events hub will also not be available for attendees to register for your event’s paid tickets until 12 months before the scheduled date of your event is held as long as your hub is linked to both a Stripe Business account and a PayPal Business account.

How to manage payments and billing

Update payments and billing information

1. Join Zoom Events by logging in with your Zoom account.
2. Located at the top of the page, click the Manage button.
3. The left navigation menu provides a drop-down menu with a list of hubs, from which you can select the hub that contains the Stripe account you wish to manage.
4. Please click on Payments & Billing on the left side of the screen.
5. Make sure that you fill out all the required information under Your Address.
   Note: In order to create a paid event, you will need to provide a billing address. You are not required to provide this address, but you will not be able to do so without one.
6. Save the changes by clicking on the Save button.

How to manage your Stripe Dashboard

You can manage payments, refunds, and disputes through the Stripe Dashboard. This is where you configure and operate your Stripe account, manage payments, and respond to disputes. It is also possible to view at a glance useful information about your account’s activity on the account page.

Fund capture

The transaction will remain pending for two days after a ticket has been purchased using a credit or debit card, before the funds are captured for the purchase. As a result of this feature, you are not required to pay any Stripe processing fees during this period if a refund is requested/a cancellation is made during that period.

Note: The processing fees for a transaction are payable by the customer once the transaction has been captured by Stripe. This applies even if there is a refund for the transaction. In this two-day period, the transaction has been authorized, which means that the credit card/bank that has issued the purchase has approved the transaction (funds that have been held for the purchase) and so the transaction has been approved. After this two-day processing period, the Attendee will be able to see their credit card or debit card statement for the charge on their account.

Approve or reject refunds

In Zoom Events, refund requests can be approved or rejected within 14 days of the event’s end date by using the Refund Request section.

It will be necessary for you to log into your Stripe account before you can approve or reject refund requests which are made 15 days or more after an event’s end date in order to request a refund.

View chargebacks

There is a chargeback occurring when a credit cardholder complains to the issuer of his/her credit card about a specific charge, and asks for the issuer to refund the charge to the credit cardholder.

The reason a cardholder might challenge your payment with their card issuer can be for many different reasons, but it is possible for you to respond to a chargeback and help resolve the issue as soon as possible. A few simple tips can help you to protect yourself against disputes and fraudulent payments by following some simple guidelines. The Stripe Dashboard is the place where you can find any chargebacks that you receive from Stripe.

Note: In order to be able to reclaim your funds, you must respond to a chargeback request. You will forfeit your right to reclaim the funds if you do not respond to a chargeback, but the customer will receive the refund if you do not respond to a chargeback.

Your account balance will be deducted by Stripe for a $15.00 dispute fee per chargeback that is processed by Stripe.

In order to learn more about chargebacks, you can visit Stripe’s website.

View reports

Several types of reports can be viewed through the dashboard, including summary reports and CSV files, which can be used to see itemized transaction details in the reports.

There will be a tax added to the ticket price at the time of purchase

Taxes are taken from the ticket price if you are purchasing your ticket outside of the United States and Canada

View sales taxes, GST, VAT

It is important to note that taxes vary from region to region. We encourage you to visit Zoom Events GST and VAT and Zoom Events US Taxes if you have any specific questions about indirect taxes in your region.

The ticket price charged to attendees located in the United States and Canada for tickets purchased by attendees from these countries will be treated as exclusive of indirect taxes when calculating the ticket price. The amount of tax needed will either be added to the ticket price or displayed to the purchaser at the time of checkout, if tax needs to be collected. The added tax will be collected by Zoom from the transaction and remitted to the tax authority on your behalf by Zoom.

The ticket price charged to attendees located outside of the United States and Canada will be construed as inclusive of indirect taxes for tickets sold to attendees located outside the United States and Canada. Consequently, any taxes that Zoom needs to collect on behalf of attendees on the amounts charged to the attendees will be deducted from the amounts remitted to you, from the ticket price.

Notes:

• A Zoom transaction will be taxed when the application fee in Stripe is used to collect taxes. By going to your Stripe dashboard, you will be able to view all the details about a particular transaction, including sales tax, GST, and VAT. This is the price you will be charged for your transaction after Stripe charges you its processing fees, along with any applicable tax on Stripe processing fees, and Zoom charges you its application fee (tax collected during the transaction by Zoom that will be sent on your behalf by Zoom).
• It is the responsibility of hosts to determine and remit indirect taxes on the price charged to attendees, if Zoom is not necessarily required to collect and remit indirect taxes on the price charged to attendees.

How to follow the Stripe payout schedule

Note:

If you’re using Stripe for the first time, it is estimated that your first transaction will take 7-14 days to settle in your Stripe account. In order to help you establish your account at the earliest possible time, you can make a test charge of $1.00. It is also possible to begin to sell tickets 15 days before your first event to help avoid having any extra holds placed on your first payment.

Zoom Events pays out according to the following standard payout schedule:

• Event:
• Generally, you will receive the funds in your bank account between 7-8 days after the event is over.
• Series:
•  As soon as the event has ended, your funds will be deposited into your bank account within seven to eight business days.

After the event or series has ended, Zoom releases the funds to your bank account within 1-2 business days and you will receive them in your account after 6 days.

Note:

The general payout timeline mentioned above may be extended if you process refunds for an event that you have already been paid out for. This could result in a delay in your next corresponding event. Please contact Zoom if you have not received your payout, as soon as possible.

Stripe fees

A processing fee is charged by Stripe for each successful charge that is processed. Charges can vary from one country to another depending on the location.

Methods of payment accepted by the company Customers can pay by credit/debit card
In the case of a host, there are fees to be paid	The transaction fee is 2.9% plus $0.30 per transaction. This fee is determined by the combination of Stripe processing fees and Zoom application fees, as well as taxes which Zoom will remit on your behalf on the basis of the tax collected during the transaction. The Host may change the fees at any time if the volume of traffic reaches a certain point where it is possible to negotiate fees. You can view the complete pricing and fees by clicking here.
Processing time	Documentation related to payout schedules Funds are scheduled to be released by Zoom on the following dates: When the event is a one-time event, it will usually take about 7-8 days for the refund to be processed. The first event in a series is usually held 7-8 days after the first event in the series has been held. The funds will be released into your bank account within 1-2 business days after the event or series ended, or 6 days after the event or series ended, depending on the type of event or series. Note: Typically, the settlement of your first transaction with Stripe takes between 7-14 days; however, you can do a test charge of $1.00 before establishing your Stripe account to make the process go more smoothly.
Number of days in advance paid event registration can be scheduled to start	It is possible to publish a paid event on any date of your choice. There will be a 12-month window before the event’s scheduled start date in which attendees can register for a paid ticket for the event. Note: During the first 12 months of the paid event, only the registration for the attendees with paid tickets will be able to be done for the US Stripe accounts. The registration will be available for up to 12 months before the paid event begins. The registration process for attendee paid tickets will begin within 89 days of the date the event is published for accounts outside of the US.
Customer support FAQ	https://support.stripe.com/

How to unlink Stripe from your Zoom Events hub

There will be a possibility that you will be unable to unlink your Stripe account if all of the following activities have not been closed out in your Zoom Events hub:

• Events that have been published and have sold paid tickets have been published
• The paid events are as follows:Transactions that are in the process of being processed
• An event that has been completed and is awaiting payout

During the onboarding process, a Stripe account was created and linked to your Zoom Events hub, which can be unlinked from the hub if you wish, after which you can relink the account through your Zoom Events hub. When a Stripe account is re-linked, all previous Stripe transactions (charges, payouts, refunds, transaction details) are re-enabled and continue to work as before. In addition, you will be able to create a new Stripe account, link it to your existing Stripe account and accept payments.

You can unlink your Zoom Events account from your Stripe account by following the steps below:

1. Join Zoom Events by signing in with your Zoom account.
2. The button to manage your account can be found in the upper-right corner of the page.
3. Choose the hub on the left navigation menu from the dropdown menu and click on the one associated with the Stripe account that you would like to manage from the list of hubs.
4. In the Payments & Billing section, click the Payments tab.
5. You can unlink your Stripe Account by clicking on the email address associated with your Stripe account.
6. It is possible to unlink the payment method for selling tickets in the Payment and Payout Methods section.

Note: The host will not be able to access any funds that have been available in their Stripe account when they close their Stripe account through the Stripe Dashboard if they have an available balance or a pending payout to receive after closing the Stripe account. In that case, the host must contact Stripe and request access to those funds.

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Frequently Asked Questions

 

Can you collect payment through zoom?

If you choose to integrate Zoom with PayPal as part of the Zoom with PayPal integration, then you will be able to charge a registration fee for your webinar. As soon as attendees register for your webinar, they will be taken to PayPal in order to complete their payment. The webinar’s join instructions will be sent to the registrant once they have completed the payment process.

How do I get paid for a zoom event?

Select Webinar or Meeting from the dropdown menu under Select the type of event you wish to create. After the event has been published, the type of the event cannot be changed. Make sure that you select the Free or Paid option if you are asked to select whether this is a free or paid event. Our company would like to wish to make it clear that tickets for your event will only be available to users who reside in the United States.

How do you make a zoom link for an event?

To take part in Zoom Events, you need to sign in. When you click the Create button in the top-right corner of the screen, you will be able to create a new project. There will be a pop-up window appearing that allows you to create an event.

IS Zoom and PayPal the same?

A subsidiary of PayPal, Xoom is a service that facilitates online money transfers. There are over 160 countries where Xoom can be used to send money to friends and family. You can make Xoom transfers to or from your bank account using the app on your smartphone or the website of the company.

What is Zoom events hub?

The purpose of an Events Hub is simply to create a collection of current, upcoming, and past Zoom Events that have been created by a group of Hosts who have created a Zoom Event Hub. In my opinion, hubs are ideal for separating events based on their subject matter in order to simplify navigation. Having created a hub, you will have the ability to manage all of your hub’s branding, events, users, and on-demand recordings once you’ve created it.

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