Data center and dial-in regions relationship in Zoom App
Contents
- 1 Data center and dial-in regions relationship
- 2 Relationship between data center and dial-in from countries
- 2.1 Frequently Asked Questions
- 2.2 What is Zoom’s data center?
- 2.3 Which country is Zoom data stored in?
- 2.4 How do I change my dial in country on Zoom?
- 2.5 Where is Zoom’s data center in India?
- 2.6 Why does my Zoom meeting not allow phone dial-in?
- 2.7 What is the Zoom dial-in number for Canada?
- 2.8 Does Zoom dial-in cost money?
- 2.9 How do I allow phone dial in on Zoom?
- 2.10 How do I choose a Zoom data center?
- 2.11 Related articles
Data center and dial-in regions relationship
In the event a conflict arises between the data center regions and the dial-in countries during the customization of the data center regions, a warning notification will be shown in the web portal.
If you leave off Australia as a data center region, for example, you won’t be able to select either New Zealand or Australia as an in-country dial-in country. Additionally, you will not be able to choose toll numbers, toll-free numbers, or toll-based numbers from Australia or New Zealand.
Notes:
- Select the toll or toll free/fee-based toll numbers and then choose the Data Center column to see the data center associated with the number when you select the toll or toll free/fee-based toll number.
- It should be noted that the data centers selected for the account do not affect call-out countries or regions. There is an exception, the Chinese data center. To see China as a call-out country, you need to have the China data center selected.
Relationship between data center and dial-in from countries
It is shown in the following table how these two settings are related to each other. This section explains how the dial-in country limitations are determined by the selected data center region.
| Data Center | Dial-in countries | Comments |
| Australia | Australia New Zealand |
It is also possible to call/dial-in from Australia or New Zealand if Australia is selected as a data center. It is not possible to dial-in from/call New Zealand or Australia if Australia is not selected as a data center. |
| Brazil* | N/A | No countries affected |
| Canada | Canada | |
| China | China | For China to appear as a dial-in and call-out country, you need to select China as a data center. |
| Germany | Germany | There are three data centers in Germany that are European data centers. In case you select all of Zoom’s European data centers, Zoom will provide PSTN services for the following countries in Europe: Austria, Belgium, Denmark, Germany, France, Ireland, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom. |
| Ireland | Ireland | |
| Netherlands | Netherlands | |
| Hong Kong SAR | Hong Kong SAR | |
| India* | N/A | No countries affected |
| Japan | Japan | |
| Mexico | Mexico | |
| Singapore | Singapore | |
| is located in the United States | The rest of the countries that do not have a data center listed above |
The Zoom data centers do not include telephony services, which means a dial-in/call-to country does not depend on the location of the data center.
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Frequently Asked Questions
What is Zoom’s data center?
It is estimated that Zoom has deployed in nine Equinix data centers as of November 2019 – Amsterdam, Frankfurt, Hong Kong, Melbourne, New York, Tokyo, Toronto, Silicon Valley and Sydney. In order to create reliable disaster-recovery backup sites across the Americas, EMEA and Asia-Pacific regions, Zoom had two data centers in each of those regions.
Which country is Zoom data stored in?
Currently, our data centers are grouped into these regions: the United States, Canada, Europe, India, Australia, China, Latin America, and Japan/Hong Kong SAR. Free users will be locked to data centers within their default region where their account is provisioned.
How do I change my dial in country on Zoom?
User
- Zoom’s web portal can be accessed by signing in.
- Navigate to the Settings menu.
- Select Audio Conferencing from the tabs.
- The Global Dial-in Countries/Regions section can be found by scrolling down, then clicking the Edit icon at the bottom of the section.
- You should select the countries from which you expect the participants to dial in to your meeting or webinar.
- Save the file by clicking on the Save button.
Where is Zoom’s data center in India?
Mumbai and Hyderabad are two of our 17 global data centers. We are committed to infrastructure and to the market growth we envision for Indian national companies, as well as multinationals that wish to participate in the service.
Why does my Zoom meeting not allow phone dial-in?
It appears that the host only allowed VoIP audio for this meeting: Phone dial-in is not available. The Zoom teleconference number will display the message above when you dial into it and enter the meeting ID. Joining the meeting will require a computer or app on your smartphone.
What is the Zoom dial-in number for Canada?
647-558-0588
Access the meeting via your computer by clicking the link provided. You can log in via the Zoom App on your smartphone by downloading the app. Enter the Meeting ID (and password if needed) for the meeting of your choice using the Toronto number 647-558-0588 (or another number below).
Does Zoom dial-in cost money?
You will be charged according to your phone company’s rates if you use a toll number to join a Zoom meeting.
How do I allow phone dial in on Zoom?
Zoom’s web portal can be accessed by signing in. Click Settings from the navigation menu. Select Audio Conferencing from the tabs. Please verify that Call Me and Invite by Phone are enabled on your account.
How do I choose a Zoom data center?
Each specific data center region can be opted in or out of for data in transit.
User
- Log in to the Zoom web portal.
- Click Profile from the navigation menu.
- Toggle the Meetings/webinars data center on or off in the Transit Data section.
- Click the toggle to enable the setting if it is disabled.
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