Global dial-in in meeting email templates in Zoom

There will be a global dial-in number included in the meeting and webinar invitation emails. By editing the email template in Freemarker format, account owners and admins have the option to customize how the meeting or webinar numbers appear in the invitation emails. To adjust the number of numbers displayed within the meeting or webinar email branding, there are a few common variables that are used within the branding of the meeting or webinar emails.

Note: Multiple languages are supported by some dial-in numbers. If you dial one of these numbers, the automated receptionist will ask you for the meeting ID and other details before asking you if you would like the conversation to be conducted in your preferred language. Due to this requirement, one-tap mobile links will not be able to work properly since a choice has to be made before all of the other details are accepted, so the dial-in numbers will not always work.

The following topics are covered in this article:

  • Customizing branding email templates for meetings
  • Email templates
    • Displaying default numbers
    • Displaying all selected countries for one-tap
    • Displaying only the first country for one-tap
    • Manually adding one-tap mobile links for specific numbers

Prerequisites for customizing global dial-in countries in meeting email templates

  • The business plan should be at least 5 pages in length
  • It is important to have a vanity URL that has been approved
  • The account owner or an administrator should have the following privileges:

Customizing branding email templates for meetings

  1. The Zoom web portal can be accessed by logging in to the account.
  2. Click the Advanced tab and then click the Branding tab in the navigation menu.
  3. You will find the Meeting section at the bottom of the page.
  4. You can edit the template by clicking on Edit next to Meeting Invite Email or Meeting Schedule Email to make the necessary changes.
    The following email templates can be used to create an email to your contacts.

Email templates

Displaying default numbers

  1. There are a number of ways to add the default numbers to the invitation, one of which is listed below. The template includes a default option as part of the default options section.
    Or Telephone:
        Dial(for higher quality, dial a number based on your current location):<#assign n = 0><#list pickedNumbers as pickedNumber><#if (n == 0 || (n > 0 && != pickedNumbers[n - 1].country))>${'\r\n        '}${pickedNumber.countryName!'US'}: </#if><#if (n > 0 && == pickedNumbers[n - 1].country)> or </#if>${pickedNumber.displayNumber} <#if>(Toll-free)</#if><#assign n = n + 1></#list>

    In the case of the United States, Canada, and the United Kingdom, you would see the following results if you selected these three countries: f2a76fae-7e39-4b57-abd3-97365107fcd6.png

Displaying all selected countries for one-tap

You can use the following code to add the picked numbers to one-tap once they have been selected. In order to add all selected countries for one-tap calling, please follow the instructions below.

Or iPhone one-tap :<#assign n = 0><#list pickedNumbers as pickedNumber><#if (n == 0 || (n > 0 && != pickedNumbers[n - 1].country))>${'\r\n        '}${pickedNumber.countryName!'US'}: </#if><#if (n > 0 && == pickedNumbers[n - 1].country)> or </#if>${pickedNumber.displayNumber?replace(' ','')?replace('(0)','')},,${number?c}# <#if>(Toll-free)</#if><#assign n = n + 1></#list>

For example, if you had the US, Canada and the United Kingdom selected, it would display all three countries as follows:

Displaying only the first country for one-tap

Using the following snippet for iPhone one-tap, only the numbers from the top-ranked country in the list will be used. The meeting schedule email is the default email that you’ll receive, as is the confirmation email you’ll receive when you register for a webinar.

Or iPhone one-tap :
    ${pickedNumbers[0].countryName!'US'}: ${pickedNumbers[0].displayNumber?replace(' ','')?replace('(0)','')},,${number?c}# <#if pickedNumbers[0].free>(Toll-free)</#if><#if ((pickedNumbers?size) > 1 && pickedNumbers[1].country == pickedNumbers[0].country)> or ${pickedNumbers[1].displayNumber?replace(' ','')?replace('(0)','')},,${number?c}# <#if pickedNumbers[1].free>(Toll-free)</#if></#if>

As an example, if you were selecting the United States, Canada and the United Kingdom, and the United States was the first country listed, the screen would appear as follows:
Note: There will only be two numbers displayed when you click on this. The following code can be added if you have more than one number selected and would like to display more than one number. Here n represents the “nth” dial-in number for the country in question.

<#if ((pickedNumbers?size) > n && pickedNumbers[n].country == pickedNumbers[0].country)> or ${pickedNumbers[n].displayNumber?replace(' ','')?replace('(0)','')},,${number?c}# <#if pickedNumbers[n].free>(Toll-free)</#if></#if>

Note: In the example, only numbers from the same country are allowed to be used. By removing this restriction from the code, you will be able to remove this restriction

&& pickedNumbers[n].country == pickedNumbers[0].country)

It will also be necessary to specify the country when we are done by using the following method.


It is possible to show three one-tap options for as many countries as you wish using the following.

Or iPhone one-tap :
 ${pickedNumbers[0].countryName!'US'}: ${pickedNumbers[0].displayNumber?replace(' ','')?replace('(0)','')},,${number?c}# <#if pickedNumbers[0].free>(Toll-free)</#if><#if ((pickedNumbers?size) > 1)> or ${pickedNumbers[1].countryName!'US'}: ${pickedNumbers[1].displayNumber?replace(' ','')?replace('(0)','')},,${number?c}# <#if pickedNumbers[1].free>(Toll-free)</#if></#if>
 <#if ((pickedNumbers?size) > 2)> or ${pickedNumbers[2].countryName!'US'}: ${pickedNumbers[2].displayNumber?replace(' ','')?replace('(0)','')},,${number?c}# <#if pickedNumbers[2].free>(Toll-free)</#if></#if>

Manually adding one-tap mobile links for specific numbers

As an alternative, you can manually add specific one-tap mobile numbers to the meeting template if you would like to see them always included in your meeting invites rather than letting Zoom automatically add the numbers based on your preference settings for dial-ins.

The one-tap mobile links should be formatted in the following way:


This template, however, can also be used to apply some of the existing email variables in conjunction with the number that you want to require, thus allowing the meeting ID and the passcode to be changed based on the specific meeting.



  • If one-tap mobile numbers are hardcoded into the template, it will cause issues with participants using the dial-in numbers contained in the one-tap links if in the future we make any changes to our dial-in numbers or the access those numbers have to your account.
  • We have built our one-tap mobile links so that they work on iOS devices, but we would not be able to make them work on Android devices. The links will also need to be displayed as HTML, as they are a type of link, so plain text is not possible to display them. Because of this, if you view an invitation in an email or calendar app that does not support HTML, you may encounter problems. It is recommended that you use the Gmail or Outlook apps, but there may be other apps that work as well.
  • The one-tap mobile link will not function correctly if the dial-in number supports more than one language. In this case, the automatic receptionist will ask you first in which language you wish to receive services. As an alternative, you can skip the option by adding 0#,, before the meeting number in the one-tap link, but this would eliminate any choice for those who wish to join via one-tap.


Read it also –

Global Currencies And Payments For Zoom Events
Specifying Global Dial In Countries Regions In Zoom App
Message Archive By Global Relay In Zoom App
Using Global Relay Archive For Meetings For Zoom

Frequently Asked Questions

You can change your account settings by clicking Account Management in the navigation menu. To access the Meetings tab, click it. You will need to click Edit next to the template that you would like to edit under Invitation Email Branding: Meeting Invite Email- This email is used by hosts to invite participants to a meeting that is in progress by copying and pasting the invite into an email to be sent to the attendees.
How to access the meeting schedule email template
  1. Zoom’s web portal can be accessed by signing in.
  2. Click Advanced then Branding from the navigation menu.
  3. Select Emails from the tabs.
  4. The Meeting Schedule Email can be edited by clicking the Edit button next to it. …
  5. The template can be customized with custom email variables.
  6. You can preview the template by clicking Preview.


Desktop client
  1. Start Zoom’s desktop client and sign in.
  2. Meetings can be scheduled.
  3. On the Meetings tab, click the Meetings button.
  4. Click Copy Invitation to invite others to the meeting you’d like to invite them to. …
  5. Edit your calendar to add meetings. …
  6. Choose the calendar you want to add from the Calendar section.
  7. Save the file.


To access the templates on the Meeting Templates tab:
  1. Zoom’s web portal can be accessed by signing in.
  2. Go to the Meetings menu and click it.
  3. Choose Meeting Templates from the drop-down menu. You can view a list of saved templates on this page, delete a template, or schedule a meeting using a particular template.
Your meetings can be polled with single choice or multiple choice questions using the polling feature. The poll can be launched during your meeting and the results can be gathered.
If you click Save as a Template next to the Start this Webinar and Edit options, you will be able to edit the webinar.
Polls can also be imported into Zoom from an . Only via the Canvas interface can you upload a csv file. Simply scroll to the bottom of your meeting in Canvas. To write questions, a template will be available for download.
How to create an advanced poll
  1. Go to Zoom’s web portal and sign in.
  2. Click Meetings from the navigation menu.
  3. Your meeting topic will appear when you click on it. …
  4. The Polls/Quizzes tab can be found at the bottom. …
  5. You can create advanced polls and quizzes by clicking Create.


Polling questions can be created for your meetings using Zoom’s polling feature. During your meeting, you can launch the poll and collect attendees’ responses. After the meeting, you can download a polling report.
In order for meetings to be successful, each participant must be able to share their screens, turn on their audio and video, and see who else is attending the meeting in order to participate effectively. Typically, webinars are designed in such a way that both the host and other panelists can view, hear and share their screens, as well as their video. Attendees can also be unmuted by the host at any time.

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