In an easy, compact desk phone, Zoom Phone Appliance combines Zoom Rooms and Zoom Phone functionality. Users are able to join, start, and control Zoom Meetings from the Zoom Phone Appliance, search contacts, make calls to, transfer, and conference calls, access multiple lines, access voicemail messages, and escalate calls to Zoom Meetings via voicemail. Additionally, Zoom Phone Appliance supports the Zoom Workspace reservation user workflow, which allows users to check in to Zoom device-enabled desks by scanning QR codes, interactive maps, and desk occupancy status.
This article covers:
- Admin enrollment for Zoom Phone Appliances
Contents
Prerequisites for enrolling a Zoom Phone Appliance as an Admin
- Zoom Phone Appliances supported
- Zoom Phone licenses are required
- Integration of calendars and contacts at the user level or at the account level is optional.
How to enroll a Zoom Phone Appliance as an Admin
Zoom Device Management (ZDM) allows administrators to enroll Zoom Phone Appliances in its application management platform for managing applications and upgrades to the platform OS, as well as promoting the device for rental in the reservation system.
- Access the Zoom web portal by logging in to your account.
- Click on Device Management in the navigation menu, and then click Device List in the Device Management section.
- In the top-right corner, click the ellipses from which an ellipsis will appear, and then click the Add Zoom Phone Appliance button.
- Here is the information you need to enter:
- Display Name: You can identify the phone by its display name.
- MAC Address: The device’s 12-digit MAC address must be entered.
- Device Type: Using the drop-down menus, select the vendor and model number.
- Assign to: You can assign the phone to a user by entering their username or email address.
Zoom Phone appliance and platform OS can be forcefully upgraded once you have been enrolled.
Frequently Asked Questions
What methods can you use to setup new users on the Zoom phone?
As an alternative to creating a new Zoom user, you can assign a Zoom Phone license to a new Zoom user.
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Go to the Zoom web portal and sign in.
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Click on the User Management tab and then on the Users tab in the navigation menu.
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Then click the Add Users button.
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A user can be added to the system by entering the required information.
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The Zoom Phone feature can be found under the Features category.
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In order to add a license for Zoom Phone to the user, simply click Add.
What are the features of the Zoom phone?
You can make phone calls with Zoom using the following features:
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You can download Zoom on your mobile device as well as on your desktop computer. On Windows, Apple MacOS, Apple iOS, and Google Android devices, this platform provides a single, unified platform for Meetings, Phone calls, and Team Chat.
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Support for desk phones.
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Call for transfer.
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Call forwarding.
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Voicemail.
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Call recording.
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Salesforce Integration.
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Call blocking.
How does Zoom phone licensing work?
Using your Zoom account, you are able to assign licenses for Zoom Phones as well as calling plans for users. An extension number will be assigned to a user once a Zoom Phone license has been assigned to them. Upon adding a user to Zoom Phone, Zoom Phone will also send the user an email notifying them that the user has been added.
What is the Zoom phone system?
Cloud-based phone systems are becoming more and more popular. Communications in the cloud for modern businesses. Collaboration, video, and voice are all available on a single platform. The most advanced cloud phone system available today. Business communication and interaction are made easier with Zoom Phone’s traditional PBX features.
Why do I need a Zoom phone?
With Zoom Phone, all inbound calls that are not answered are forwarded to your voicemail. When it comes to playing and managing your voicemail messages, you can use the Zoom desktop client, mobile app, Zoom PWA, or web portal available on Zoom’s website.