You can enjoy all the features of Zoom Rooms, as well as Zoom Phone, in a sleek, easy-to-use desk phone by using Zoom Phone Appliance which is integrated with Zoom Rooms and Zoom Phone. In addition to having the ability to join/start/control Zoom Meetings from their Zoom Phone Appliance, users will also be able to search contacts, make and receive phone calls, transfer calls, schedule meeting invitations, access multiple lines and access voicemails as well as escalate a Zoom Phone call to a Zoom Meeting.
As with Zoom Phone HaaS, you are able to purchase and deploy all of the features you need to run your own enterprise phone system. For a quick overview of our services, please take a look at our data sheet.
If you are a Zoom Phone Appliance HaaS administrator and would like to assign Zoom Phone Appliance devices to users, then follow this guide. If you are interested in finding out more about Zoom Phone HaaS devices and appliances, please refer to our getting started guides.
Contents
- 1 Prerequisites for setting up a Zoom Phone Appliance HaaS device
- 2 How to set up a Zoom Phone Appliance HaaS device
- 2.1 Frequently Asked Questions
- 2.2 What is Zoom hardware as a service?
- 2.3 Does Zoom have hardware?
- 2.4 Is a Zoom hardware or software?
- 2.5 What is the zoom Phone Power Pack?
- 2.6 How do I set up common area phone zoom?
- 2.7 Can you use Zoom on your phone without the app?
- 2.8 What methods can you use to setup new users on Zoom phone?
- 2.9 Does Zoom phone have auto attendant?
- 2.10 Related articles
- 2.11
Prerequisites for setting up a Zoom Phone Appliance HaaS device
- Ownership or administrative privileges of the account
- A license for Zoom Phone is required
- A Zoom Phone Appliance that has been purchased through the HaaS service is supported
- It is recommended that phone users or users of common area phones with Zoom Phone licenses use the Zoom Phone service
Note: For Zoom Phone Appliance configurations for common area phones (Shared Offices) you need to contact Zoom for assistance.
How to set up a Zoom Phone Appliance HaaS device
For managing applications and platform OS upgrades, Zoom Phone Appliance HaaS devices can be assigned and enrolled in Zoom Device Management (ZDM) by administrators.
- Log in to the Zoom web portal by entering your email address and password.
- The device list can be accessed by clicking the Device Management link in the navigation menu.
- You can select Zoom Phone Appliance from the drop-down menu under Zoom Device Types.
Note: It will be automatically provisioned to the Zoom Phone HaaS account after the user purchases a Zoom Phone HaaS device. You will be able to see it in the device list as an unassigned device. - The ellipses icon (…) will appear next to the device you want to assign, and from here, you can choose to assign the device to a user or to the Shared Office (Common Area).
Note: It has been reported that Shared Offices have been migrated to the new Common Area tab in the Users & Rooms page, if you signed up for a new Zoom account after May 21, 2022; or if the New Common Area Experience has been enabled on your account. The next step for this step is to assign it to the common area by clicking Assign to Common Area. - Click the Assign button once you have located the user or common area phone that you want to assign to.
Under that phone user‘s account or the common area user’s account, the device will automatically be signed in. - Alternatively, you may also rename the device by clicking the ellipse (…) next to the device, then clicking Rename in the bottom right corner.
- Click Rename and enter the name you would like to use.
As soon as you enroll in Zoom Phone Appliance, you have the option to change the device management settings, such as forcing an upgrade to the application and platform OS.
Read it also –
| Zoom Phone Appliance Admin Guide |
| Setting Up An Appliance As A Common Area Phone In Zoom |
| How To Regenerate A Token For A Virtual Appliance In Zoom App |
| How To Update A Virtual Appliance In Zoom |
Frequently Asked Questions
What is Zoom hardware as a service?
By allowing subscribers to subscribe to our HaaS program, Zoom Phone and Zoom Rooms hardware solutions can be accessed by them. Through this service, companies can provide their employees with leading conference room and enterprise phone technology, at a fixed monthly rate, and scale the solution to meet the needs of the organization.
Does Zoom have hardware?
Video communication technology is easier to access than ever before. Provide your customers with a world-class communication experience through Zoom Hardware as a Service.
Is a Zoom hardware or software?
A proprietary videotelephony software program created by Zoom Video Communications, Zoom Meetings is commonly referred to as Zoom. Free plans allow up to 100 simultaneous participants and a 40-minute time limit. Subscribing to a paid plan allows users to upgrade.
What is the zoom Phone Power Pack?
With Zoom Phone Power Pack, Zoom Phone users with consistent call volumes will benefit from enhanced call queue analytics and streamlined call handling. To set up features such as a call queue or an auto receptionist, you can use these support articles.
How do I set up common area phone zoom?
Desk phones for common areas: how to install them
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Visit the Zoom website and sign in.
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Then click Users & Rooms in the navigation menu.
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Select the tab for Common Area Phones. …
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Please enter the following information into the Add box:…
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Save the file.
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Ensure that the provisioning process is complete.
Can you use Zoom on your phone without the app?
You will need to use the Zoom website to sign up and login to the Zoom service if you do not wish to use the Zoom app. At the top of the Zoom website homepage, if you click the ‘Host a Meeting’ or ‘Join a Meeting’ tabs once that has been completed, you should be able to host or join meetings.
What methods can you use to setup new users on Zoom phone?
If you would like to assign a Zoom Phone license to another member of your team, you can also create a new Zoom user.
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Zoom’s web portal can be accessed by logging in.
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Click on User Management and then on Users in the navigation menu.
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Then click on the Add Users button.
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To add a user, you will need to enter the required information.
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Make sure that Zoom Phone is selected under Feature.
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If you want to create a user who has access to Zoom Phone, click Add to create that user.
Does Zoom phone have auto attendant?
A main automated receptionist will answer all calls made to the main company number in order to provide a professional service. Whenever you have more than one site, Zoom Phone will automatically create a main auto receptionist for each of the sites if you have more than one.