How to view closed captioning/live transcription in Zoom

This post was most recently updated on September 22nd, 2022

In Zoom meetings and webinars, you have a variety of options to create a closed caption for each speaker, which provides you with subtitles for the spoken exchange within the meeting. This feature may be used to satisfy the accessibility requirements of participants or so they may follow the discussion easily.

The Zoom meeting features allow users to view manual captions, closed captions provided by closed captioning services integrated with Zoom or live captions that are automatically provided through Zoom’s live transcription feature. There is a similar range of options available to those providing captioning for webinars, although manual captioning is only available to the host or a panelist. Captioning in Zoom Rooms will also be available if you choose any of those options.

The host’s guide will provide you with more details about how to enable and use closed captioning and live transcription in the system.

Prerequisites for viewing captions in a meeting

Closed captioning

  • Zoom desktop client (viewing captions)
    • For Windows: 3.5.37712.0111 or higher
    • For macOS: 3.5.37712.0111 or higher
    • For Linux: 3.5.37712.0111 or higher
  • Zoom mobile app (viewing captions)
    • For Android: 4.0.21521.0116 or higher
    • For iOS: 4.0.21521.0116 or higher

Live transcription

  • Zoom desktop client
    • For Windows: 5.0.2 or higher
    • For macOS: 5.0.2 or higher
  • Zoom mobile app
    • For Android: 5.0.2 or higher
    • For iOS: 5.0.2 or higher

How to view closed captioning or live transcription

During a meeting or webinar, whether closed captioning is available or whether the live transcript is available, you will have the opportunity to view these as a participant. This allows you to view the transcripts either during the meeting or while in Zoom Rooms.


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Windows | macOS

During meetings or webinars, attendees can view closed captioning or live transcription

  1. In order to use Zoom desktop client, you must first sign in to your account.
  2. This will allow you to participate in meetings and webinars.
  3. A notification will appear in the meeting controls indicating that the closed caption service or the live transcription service is available when it has been enabled by the host.
  4. Closed captioning is available in some places on this website. To begin viewing closed captioning, click Closed Caption.
    In order to see subtitles for the live transcription, you can select the Show Subtitles option on the Live Transcript menu. Depending on the meeting settings, a transcript of the meeting can also be viewed on the side panel if it has been enabled.

Note: It is possible to move the position of the provided subtitles in the meeting window by clicking and dragging them.

Request the host to enable live transcription

Having live transcription is not enabled by default for this meeting, but you would like it to be, please contact the meeting host directly to request it be enabled.

  1. Click here to view the Live Transcript. In order for live transcription to be enabled, you will have to confirm your request to the host.
  2. If you choose to ask anonymously, your name will not be associated with this request. A participant in the meeting will be notified by the host that this feature is to be enabled, but the host will not have any control over it.
  3. Please click the Request button to confirm. Once the request has been approved by the host, live transcription will begin.

 

Linux

During meetings or webinars, you can view the closed captioning

  1. Log in to the Zoom desktop client on your computer.
  2. You will be able to join a meeting or webinar.
  3. The host will make sure that closed captioning is available for the meeting by placing a notification above the Closed Caption options in the meeting controls.
  4. You can view the closed caption by clicking Closed Caption.

Notes:

  • To move the position of the provided subtitles within the meeting window, simply click and drag them around.
  • Live transcription for Linux is not currently available, but closed captioning can be accessed via the operating system.

 

Android | iOS

During a meeting or webinar, you will be able to see closed captioning or live transcription

  1. Please sign in to the Zoom mobile app.
  2. Then tap on Settings.
  3. Then tap on Start Meeting.
  4. Make sure Closed Captioning is on.
    You will notice that in any meeting where closed captioning or live transcription are offered, the transcriptions and captions will automatically appear on the bottom left corner of the screen when in use.

Request the host to enable live transcription

For those of you who would like live transcription, but it is not currently enabled in this meeting without interrupting the host directly, you can ask them to enable it.

  1. Come to one of our meetings or attend one of our webinars.
  2. Click here to find out more.
  3. Click here to request a live transcription. In order for live transcription to be enabled, you will need to confirm your request with the host.
  4. If you opt to make this submission anonymously, tapping Request Anonymously will allow you to submit this request anonymously. There will just be a notification to the host of the meeting telling him that one of the participants would like to activate this feature.
  5. To confirm, tap the Request button. Live transcription will begin as soon as the host approves the request.

 

Web

View closed captioning or live transcription during a meeting or webinar

  1. With Zoom’s web client, you can participate in meetings or webinars.
  2. In the meeting controls to the right of Closed Caption or Live Transcript there will be a notification which will indicate the availability of one of the two services when enabled by the host.
  3. Closed captioning can be viewed by selecting Closed Caption or Live Transcript , then selecting Show Subtitle to begin.
  4. Live transcription is a service where the transcript is automatically displayed as soon as the host starts playing the recording.

 

Chrome OS

View closed captioning during a meeting or webinar

  1. Log in to the Zoom desktop client on your computer.
  2. You will be able to join a meeting or webinar.
  3. During a meeting, when the host has enabled Closed Captioning in the meeting controls, you will receive an informed notification above it, which informs you that closed captioning is available during the meeting.
  4. You can start viewing closed captions by clicking on Closed Caption.

Note: As of the moment, ChromeOS is equipped with closed captioning, but live transcription is not available.

How to adjust the closed captioning size

Windows | macOS | Linux

  1. You can find the up arrow next to Stop Video / Start Video.
  2. To access the accessibility settings in video settings, click the Accessibility button.
  3. The caption size can be changed by adjusting the slider under Closed Captions.

Frequently Asked Questions

 

As one of the options that Live Transcript offers, you can receive a copy of the transcript [referred to as CC] as you watch your recorded meeting in the same place where you play the recorded meeting back if you recorded the meeting on the cloud. During local recordings or non-recorded Zoom sessions, if a recording is not taking place during the session, the host has the option of manually saving the Live Transcription for the local recording.
 
The Zoom Settings section can be found under the In Meeting Advanced section if you would like to provide your participants with the option of saving a copy of the live transcript of the call. Save captions can be enabled by turning on the setting in the settings. On the right-hand side of the transcript window that appears during a meeting, you will find a Save Transcript button that can be used to save the transcript of a meeting.
 
To get started, you’ll need to sign up for an account on the Zoom website and register for an account on it. Click Settings from the menu at the top of the page. The Meetings tab will appear when you click it. Using the toggle that appears under the Manual captions heading below the In Meeting (Advanced) menu, you can enable or disable the manual captions within the tool.
 
Visit the Zoom website and sign in using your Zoom username and password. For searching your own audio transcripts, click the Recordings link in the navigation menu. Click on Account Management and then click on Recording Management if you are an admin. There is a search field included in the audio transcript text box for those who are looking for a specific word or phrase.
 
You can access the settings from the navigation menu by clicking on the Settings button. To open the Meetings tab, click on it. When you click the toggle button under In Meeting (Advanced) you will be able to enable or disable the Save Captions feature.

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