My video/camera is not working on iOS in Zoom App

You should follow the steps below in order to resolve the issue if you are experiencing a problem with your iOS camera showing up during a meeting:

  1. Activate the camera if it is not already on.
  2. Ensure that you are not using the camera at the moment for any other applications, such as Camera, or for any other reasons. Note: Swipe up from the bottom of the screen to see which apps are currently running or double-tap the Home button to see the apps running at the moment. The app can be closed by swiping up from the bottom of the screen.
  3. Zoom needs access to your camera in order to work, so make sure this is enabled in your phone’s settings.
  4. If necessary, restart your iOS device.
  5. Make sure Zoom is not installed, then download it again.
Note : 

With the Zoom mobile apps, if you are in a Zoom meeting and you open another app or navigate to the home screen while that meeting is running, your video will be automatically turned off.

I suggest creating a support ticket with your device model/iPhone number and the version of iOS that you are using in case the troubleshooting steps don’t work.

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Frequently Asked Questions


Why is my video camera not working on Zoom?

The computer should be restarted. You can try uninstalling the Zoom client from the Download Center and reinstalling it from the latest version if the Zoom video or camera still freezes after a restart.

How do I enable video on Zoom on Iphone?


  1. The Zoom app can be accessed by logging in.

  2. To start a meeting, tap the Start Meeting button.

  3. The video will be turned on once you toggle the button.

  4. Then tap the Start Meeting button.

  5. Whenever you join a Zoom meeting from a mobile device for the first time, you will be prompted to allow Zoom permissions to access your camera and microphone.

Why is my Zoom video not working on my phone?

Tap the Zoom app in the Apps section to open it, then click on it to open it. Click on the Apps button again when you wish to see all apps, if you do not see the Zoom app, then you may need to click on the Zoom app again or click the Apps button again when you wish to see all apps. Click on Permissions and then select Camera from the menu. To enable Zoom access to your camera, you will need to click the Allow button.

Why is my video not working on iPhone?

The first thing you should do when your iPhone app cannot play videos is to check the app’s network usage to see if it’s using it correctly. You should ensure that your iPhone app is connected to a cellular network or WiFi network when you are using the iPhone app while using a cellular network. You can check if your iPhone app is using your wireless network by going to Settings > WiFi > Apps Using Wireless & Cellular Service.

How do I enable video on Zoom?

Adding the ability to preview videos

  1. Open the Zoom app on your mobile device and sign in.

  2. Tap the Settings button in the bottom-right corner of the screen.

  3. Tap on the Meetings button.

  4. By tapping the toggle next to Always Show Video Preview you will be able to enable this setting. The Always Turn Off My Video setting may also be enabled in your video meeting settings, which will prevent you from seeing the Video Preview window when joining the video meeting.

How do I fix the zoom on my iPhone?

Once you have finished tapping the screen with three fingers, you can then drag the screen up or down by double tapping it with three fingers (without lifting your fingers after the second tap). Or you can triple-tap with three fingers, then drag the Zoom Level slider until the desired zoom level is reached. Zoom-lens movement can be done by dragging the handle at the bottom of the Zoom lens to move it (Window Zoom).

Why is my camera showing a black screen on zoom?

During screen sharing, you may encounter a black screen if you are using a graphics card with automatic-graphics switching (such as one made by Nvidia). Using the Control Panel in Windows, you can access the Nvidia Control Panel. You will be able to manage your 3D settings by clicking Manage 3D Settings. The following 3D settings can be found under Program Settings

How do I change zoom video settings?

Windows | macOS

  1. Open Zoom’s desktop client by logging in to your account.

  2. In the upper right hand corner of your profile picture, click on Settings.

  3. Select the Background and Filters tab on the toolbar.

  4. Choose the Video Filters tab from the menu that appears.

  5. Make sure that the filter you are looking for is selected.

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