Contents
- 1 Overview
- 2 Error codes
- 2.1 Frequently Asked Questions
- 2.2 What are the error codes in Zoom?
- 2.3 Why is Zoom phone not working?
- 2.4 What is error code 104101 in the zoom app?
- 2.5 What is the error code 5 in the zoom app?
- 2.6 What is error code 3038 in the zoom app?
- 2.7 What is error code 4 in Zoom?
- 2.8 What is Error Code 100056000 on Zoom?
- 2.9 What is Zoom Error Code 300?
- 2.10 What is Zoom error code 3160?
- 2.11 What is Zoom error code 1002?
- 2.12 Related articles
Overview
In this article, we explore common Zoom Phone errors and how you can troubleshoot them.
Note :
There are 3 digits after the code in the error notification that represent the error code. If you receive an error notification such as Call failed (code: 2202404), the error code is 404.
There are 3 digits after the code in the error notification that represent the error code. If you receive an error notification such as Call failed (code: 2202404), the error code is 404.
Error codes
| Error code and details | Suggested troubleshooting |
| 401, 407: The account is unauthorized. Please contact admin.
403: Your account is inactive. Please contact admin. 403: Your call can not be completed yet. Please try again later. |
Contact your Zoom Phone admin for help. The admin may need to assign a Zoom Phone license or calling plan. |
| 404: The number you dialed does not exist. Please try again later. | The phone number you dialed does not exist or is invalid. Double check that the number you dialed is correct. If dialing an international number, make sure to include the country code, area code, and phone number. |
| 405, 406: Your request can not be allowed. Please contact your admin. | Contact your Zoom Phone admin for help. Your admin may have removed a calling plan for outbound dialing. You may need to change your network firewall or proxy server settings. |
| 408: Request time out. Please check your network and try again later. | Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings. |
| 415: Media type not supported, please contact your admin and check media type. | The media type (audio codec) isn’t supported. Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings. |
| 439, 482, 483, 502: Your service is affected by a network issue. Please check your network and try again later. | Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings. |
| 480, 504: The number you dialed is temporarily unavailable. Please try again later. | The number you dialed is temporary unavailable; for example, the other party may be unavailable or declining the call. Try to call again later. |
| 486: The peer is busy. Please try again later.
481, 487, 491, 504, 600, 604: The service is not available currently. Please try again later. 503: Service not available. Please try again later. |
Typically caused by server issues. Try to call again later or contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings. |
| 432, 439, 482, 483, 502, 503, 805: Your service is affected by a network issue. Please check your network and try again later. | There was a routing error. Contact your Zoom Phone admin for help. You may need to change your network firewall or proxy server settings. |
| 500: The call number is not available currently, please check call number and try again later. | Typically caused by server issues. Try to call again later. Also check that the number you dialed is correct. If dialing an international number, make sure to include the country code, area code, and phone number. |
| 504: The number you dialed is (not available/not online) currently, please try again later. | There’s a server error with the phone number you dial. Try to call again later. |
| 603: The peer is busy. Please try again later. | The other call participant may have declined your call or can’t answer it, and there are no alternative routes like voicemail to route the call. |
| 702: SSL Certificate failed – Cert Name mismatch | Make sure you have the latest version of Zoom installed. |
| 703: SSL Certificate failed – Handshake failed | Make sure you have the latest version of Zoom installed. |
| 802, 803: Emergency calling not available. | Contact your Zoom Phone admin for help. They may need to enable emergency calling for your site. |
| 804: Network re-connection is ongoing | Wait for the network to re-connect. |
| 1000 to 1003: Poor network connection. Audio quality may be affected. | Your network isn’t meeting the bandwidth requirements for Zoom Phone. Contact your Zoom Phone admin or internet service provider for help. |
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Frequently Asked Questions
What are the error codes in Zoom?
We’re going to list the most common Zoom errors and tell you how to fix them.
- Zoom cannot be connected. Having trouble connecting to a Zoom meeting is the most common Zoom issue. .
- XmppDll.
- Entry Point Not Found.
- “There Is No Disk in the Drive” and Error Code 3000.
- Error Code 0, 1002, or 10006.
- Error Code 13003.
- Error Code 2008.
Why is Zoom phone not working?
Network issues are likely to be the cause of this problem. Consider using a data-enabled device or a different network connection to place the call. The firewall/ports of the network that drops calls may be blocked if other networks do not drop calls. Here are some suggested troubleshooting steps for Zoom Phone error codes.
What is error code 104101 in the zoom app?
Zoom’s servers cannot connect to your device if you receive error code 104101.
What is the error code 5 in the zoom app?
It starts showing error code 5 if you do not have a good internet connection while calling the support zoom app. Several errors may occur in this application, but this is one of the most common ones. According to the zoom app support website, it is referred to as connectivity issues.
What is error code 3038 in the zoom app?
It is possible to receive error 3038 when the meeting ID link has expired, so the meeting number is no longer valid. It is likely that if there was a break in the middle of the meeting, the meeting (and the link to the meeting) would have been moved into the previous meetings section by the host when the meeting was ended. This means the meeting link would not be active any longer.
What is error code 4 in Zoom?
A user could receive an error code 4 if he or she is unable to sign in to the Zoom client for some reason. Depending on the circumstances, the user may still be able to sign in using the web client in some cases.
What is Error Code 100056000 on Zoom?
Hey @Principles, I suggest you try going to settings > network > clicking on the wifi network you’re currently connected to > clicking on the wifi network you’re currently connected to again from the list of networks available > clicking on the “proxy” section > enabling “allow proxies for shared networks”.
What is Zoom Error Code 300?
Re-sync your Gmail account with Zoom if you receive error 300. To sign up for Zoom, go to Zoom.us/signup and enter the same email address you used to sign up for Google.
What is Zoom error code 3160?
If you receive error code 3160, you are using Zoom for ChromeOS to sign in to Zoom. ChromeOS applications will no longer be supported by Google/Chrome Apps after June 2022. The Zoom for ChromeOS application might be affected by this.
What is Zoom error code 1002?
There is a problem with your network connection if you receive the Zoom Phone error 1002. Your network might not be able to meet Zoom Phone’s bandwidth requirements, resulting in poor audio quality. Admins or internet service providers can help you with Zoom Phone issues.