Requiring Personal Audio Conference passcodes in Zoom

You have the option of adding a passcode to your Personal Audio Conference (PAC) meeting if you want to make sure that the meeting is more secure. By enabling this feature, you can make sure that the meeting is more secure. There is a passcode that needs to be entered before participants can join the conference. It is also possible to add a passcode for listen-only access by enabling a passcode. Your PAC settings can be configured to view or change a PAC passcode if you are enabling a PAC passcode.

Prerequisites for requiring Personal Audio Conference passcodes

  • Accounts for Professionals, Businesses, or Schools with a plan that includes audio conferencing
  • An account owner or an administrator has the right to make changes to the account

How to enable or disable PAC passcode requirements


This will enable or disable Require a passcode for all users within the account to be able to participate in Personal Audio Conferences:

  1. If you are an administrator with the privilege of editing account settings, you will be able to access the Zoom web portal.
  2. Select Account Management from the navigation menu, then click Account Settings from the Account Management menu.
  3. Go to the Meetings tab and click on it.
  4. In the Security section, you will find a toggle that will allow you to enable or disable the requirement that personal audio conferences require a passcode.hat personal audio conferences require a passcode.
  5. The change will be verified by clicking Enable or Disable in the verification dialog if it appears.
  6. For extra security, you can enable the lock icon in your account, and then click Lock to confirm your choice to prevent other users from modifying this setting.


A group of users may be configured to require a passcode in order to hold personal audio conferences by using the following command:

  1. As an administrator, you will be able to edit groups by logging into the Zoom web portal as an admin.
  2. Select User Management from the navigation menu and then click on Groups from the drop-down menu.
  3. From the list of groups, click on the name of the group that applies to you.
  4. Click on the Meetings tab on the left hand side of the screen.
  5. You can enable or disable the Personal Audio Conference by clicking the Require a passcode for Personal Audio Conference toggle under Security.
  6. In the event that a verification dialog appears, click Enable or Disable to confirm the changes that have been made.
    Note: A grayed out option indicates the option at the account level is locked, and it must be changed at that level if it has been grayed out at the account level.
  7. Click the lock icon and then click Lock to confirm that the setting will not be changed by any user in the group if you click the lock icon (optional).
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For your own use, you can enable or disable Require a passcode for Personal Audio Conference by following these steps:

  1. To access Zoom’s web portal, you will need to sign in.
  2. Choose Settings from the navigation menu on the left side of the screen.
  3. Select the Meetings tab from the menu.
  4. You can enable or disable the requirement for a passcode for Personal Audio Conference by clicking the toggle under the Security tab.
  5. If a verification dialog appears, you will need to click Enable or Disable in order to verify the change you have made.
    Note: A grayed out option means that it has been locked either at the account or group level, so you will not be able to select it. Your Zoom administrator will be able to assist you.

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Frequently Asked Questions

To improve the security of meetings, Zoom will require that all meetings have a Passcode or a Waiting Room enabled. Passcodes are unique to your meetings and are to be shared with your invited meeting participants along with the meeting ID for access.
In the navigation menu, click Meetings. Click the ellipses icon in the top-right corner, then click Schedule a personal audio conference. Enter the required information, then click Schedule. Note: You can also configure your PAC settings like dial-in numbers and passcodes.
The meeting ID is the meeting number associated with an instant or scheduled meeting. The meeting ID can be a 10 or 11-digit number. The 11-digit number is used for instant, scheduled or recurring meetings. The 10-digit number is used for Personal Meeting IDs.
Personal Audio Conference (PAC) allows paid subscribers to host an audio-only Zoom meeting. Use these support articles to start a Personal Audio Conference with a Zoom dial-in number. Configuring Personal Audio Conference.
Zoom Phone conference call allows three or more participants to join the same phone call simultaneously. Participants can be added to a conference via an extension, a phone number, a search in the contact list, or by merging a call that is on hold.
If the problem only occurs when typing in a passcode, this could likely be letter-case being transposed, or numbers being confused with letters. Or a caps or num-lock issue. Try pasting the passcode into Notepad (a TXT document) and looking carefully at it there. THEN type it into Zoom carefully.
Join the Zoom meeting by using the Meeting URL or ID number. (Note: If joining with the Meeting ID number, you will also need the Meeting Passcode.) If you get a message in your internet browser (e.g. Chrome or Firefox) asking how you would like to proceed, click the Open Zoom option.
Sign in to the Zoom web portal. In the navigation menu, click Settings. Click the Meeting tab. Under Security, click the Waiting Room toggle to enable or disable it.
For an instant audio-only meeting, just select the Screen Share Meeting on the main Zoom menu. To schedule an audio-only meeting, select Screen Share Meeting (Video does not start automatically) on the scheduling interface.

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