If you have Zoom Phone enabled in your account, you can view assigned phone numbers and change settings such as business hours, voice mail, and call permissions.
Content of this article:
- Change phone settings
- Call processing
- Participating group
- Deputy & Assistant
- Fixed telephone
- others
- Time zone update
- Update time zone during initial setup
- Update time zone in profile
- Transfer to an external phone number
Contents
- 1 Prerequisites
- 2 Change phone settings
- 3 Call processing
- 4 Participating group
- 5 Deputy & Assistant
- 6 Fixed telephone
- 7 Others
- 8 Time zone update
- 9
- 10 Update timezone during initial setup
- 11 Update timezone in profile
- 12 Transfer to an external phone number
- 12.1 Frequently Asked Questions
- 12.2 Where are settings in the Zoom Web Portal?
- 12.3 How do I change my device settings in Zoom?
- 12.4 Where is Zoom settings Phone?
- 12.5 Is it better to use the Zoom app or the web?
- 12.6 Is Zoom desktop client the same with Zoom app?
- 12.7 What is the web version of Zoom?
- 12.8 Related articles
- 12.9
Prerequisites
- Zoom Phone License
Change phone settings
- Sign in to the Zoom web portal.
- [ Phone ] of page [Settings] to open the tab, displays the following information and options.
- Sites (only if your administrator has enabled multiple sites in your organization): Shows the sites you belong to.
- Package : Shows the currently assigned outgoing call plans.
- Number : The direct number assigned to you will be displayed.
- Company number (if company representative number is set): The number is displayed in the format of [Company representative number] # [Extension number] .
Example: 050-0000-0000 # 000 - Extension number (if company representative number is not set): The extension number assigned to you is displayed.
- Emergency Contact : If you call the emergency call is provided to the first responders to add or update the emergency contact you .
- Caller ID (only if a call package is assigned): When making a call using the Zoom desktop client or mobile app , select the caller ID to use by default . You can also change the default caller ID to another caller ID before making a call.
Note : - Country: Select the country code to use for outgoing calls.
- Area code (optional): Click Settings or Edit to change the area code used by default when making a call. If you dial without the area code, the set area code will be used.
Call processing
After setting business hours, you can change the routing settings for incoming calls within the set time .
- Business Hours: You can click Edit to change the time (business hours) to answer the call. You can also set the end of business hours after midnight for night shift users.You can also set business hours in 10-minute increments by manually entering the hours (for example, 11:10 pm).
- Non-business hours: If you customize business hours, you can also customize how calls are forwarded during non-business hours.
- Holiday settings: Click Manage[irp] to add holidays, etc. as additional holidays. You can also customize how to transfer incoming calls on holidays. For example, you can forward the call directly to voice mail or play a custom message telling the caller that your company is out of business or on holidays.
Participating group
- Call Queue: Shows the added call queue .
- Receive Queue Calls: Enables or disables incoming call notifications transferred from the call queue . This setting applies to desktop clients, mobile apps, and landlines. This setting syncs between desktop clients and mobile apps signed in with the same user . Follow one of the following options:
- To enable / disable incoming calls on the call queue , click Toggle Receive Calls on Queue .
Note: Even if you enable the toggle for receiving calls in a queue, it remains disabled if you previously disabled the toggle for a particular call queue. - Click View or Edit to enable / disable incoming calls from a particular call queue . Click the call queue toggle you want to enable or disable to toggle the setting.
- To enable / disable incoming calls on the call queue , click Toggle Receive Calls on Queue .
- Receive Queue Calls: Enables or disables incoming call notifications transferred from the call queue . This setting applies to desktop clients, mobile apps, and landlines. This setting syncs between desktop clients and mobile apps signed in with the same user . Follow one of the following options:
- Shared Line Groups: Shows the shared line groups that are members. One user can belong to only one shared line group.
- Monitoring: If you have permission to monitor the call, [display] ZoomPhone user of the monitored by clicking the, call queue, to display a list of the shared line group.
- Monitored: If other ZoomPhone users can monitor their calls, you can see which ZoomPhone users have monitoring privileges.
Deputy & Assistant
Assign ZoomPhone users who can make and receive calls on your behalf . Be sure to set the correct time zone. Time zone settings affect some ZoomPhone features, such as business hours settings and landlines assigned by the ZoomPhone administrator. Read it also – If you have been assigned a ZoomPhone license by your ZoomPhone administrator, you will receive an email notification with a link to set up your ZoomPhone. If you have already completed the initial setup for your ZoomPhone account, you can update your profile time zone. Follow these steps to customize your call handling settings and transfer them to an external phone number that is not part of your Zoom account. Accessing and changing account settings Zoom’s web portal can be accessed by logging in. You can access Account Settings by clicking Account Management in the navigation panel. Meeting, Recording, and Audio Conferencing are the three tabs under which you can access your account settings.
Fixed telephone
Others
Note: Select the country code from the drop-down menu and enter the area code without the country code in Enter Phone Number Prefix .
Note: After selecting the country code from the dropdown, enter the rest of the phone number. For example, if you want to block “+81 (30) 111-1111”, select the country code “+81” and enter “301111111” as the block target number.
” Sorry, no one can answer the call right now. Record a message after the dial tone. Press the asterisk to clear the recording or one of the numbers to end the recording.”Time zone update
Update timezone during initial setup
Update timezone in profile
Transfer to an external phone number
Frequently Asked Questions
Where are settings in the Zoom Web Portal?
How do I change my device settings in Zoom?
Where is Zoom settings Phone?
Is it better to use the Zoom app or the web?
Is Zoom desktop client the same with Zoom app?
What is the web version of Zoom?
Related articles