Re-syncing phones and devices in Zoom
In order to pass Zoom settings from the Zoom web portal to the Zoom desk phones, you need to re-sync the desk phones. Make the following changes to the web portal after you have synced the desk phones:
- Changed the settings on the desk phone
- The settings for phones and devices at the account level have been changed
- The call delegation and shared lines have been configured
- The settings for the line keys have been changed
- A provision template has been assigned or removed
- A firmware update rule was created and selected for restarting with a re-sync or auto-pulling the next time the device is synced
Note :
- As part of the zero touch provisioning server, you are also able to re-sync desk phones.
- In default settings, Poly and Yealink devices are equipped with a feature that allows them to receive the new provisioning without the need to restart the device. The device may, however, need to be restarted depending on how the settings have been changed.
Contents
Prerequisites for re-syncing phones and devices
- A professional account, a business account, or an education account
- Ownership or admin privileges of the account
- License for Zoom Phone is required
- Devices have been added and provisioned for Zoom Phone
How to re-sync all desk phones and common area phones in the account or site
- Using the Zoom web portal, sign in to your account.
- Select Phone System Management from the navigation menu and then select Phones & Devices from the drop-down menu.
- In the top right corner, you will find a link that says Resync by Account/Site.
- Choose one of the following options from the Target Device drop-down menu:
- Account: The account needs to be re-synchronized with all of the phones in it.
- Site: The phones on the site need to be re-synchronized. Select a site from the drop-down menu by using the drop-down menu at the top of the page.
- Then click on the Resync button.
There will be a reboot of the desk phones.
How to re-sync one or a group of desk phones
- The Zoom web portal can be accessed by logging into your account.
- You will find Phone System Management under the navigation menu, then you will find Phones & Devices under the same menu.
- To select the device(s) to be used by the user, click the checkbox(es) at the left of the name of the phone(s).
- Click the Resync button on the top left of the screen.
- Click the Resync button in the pop-up dialog box that appears.
There will be a reboot of the desk phone or phones.
How to re-sync a common area phone
Note : The common area phones have been migrated to the new Common Area tab in the Users & Rooms page if you have created a new Zoom account after May 21, 2022; or if the New Common Area Experience is enabled on your account. In this case, you will have to resync the device by going to the Phones & Devices page and finding the device there. There is also an alternative way to view a list of devices that are assigned to a common area by following these steps.
- The Zoom web portal can be accessed by logging into your account.
- Select Phone System Management from the navigation menu, followed by Users & Rooms from the drop-down menu.
- Select the Common Area tab on the left-hand side of the screen.
- The desk phone must be connected to a Common Area by clicking on the display name of the Common Area.
- To change the settings, click on the Settings tab.
- You can re-sync your desk phone(s) by clicking the display name of the phone in the Desk Phone(s) section.
- You need to click Resync next to Status, and then you need to confirm your decision by clicking Yes.
After rebooting the desk phone, you will be able to use it again.
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Frequently Asked Questions
Does Zoom sync across devices?
If you are logged in with the same account on all of your devices, all of your scheduled meetings should sync across all of them
How do I sync my Zoom accounts?
Using the Zoom web portal, you will need to sign in to the account. Click on Account Management and then Account Profile in the navigation menu on the left side of the screen. You can link accounts to an organization by clicking on the link under Link accounts to an organization. Please enter the email address of the owner of the existing organization in the Link to Existing Organization pop-up window, then click Send Link Request to request a link to the organization.
How can I see what devices are logged into my Zoom?
How to view the list of your managed devices
- Open the Zoom web portal and sign in with your Zoom account.
- To access the Device List, click on the Device Management link in the navigation menu.
- You will find the Devices tab on the left side of the screen.
- If you are looking for a particular device, you can search for it by typing its name in the search box.
- There is a drop-down menu that enables you to select one of these choices: All Platforms OS. Windows.
How do I transfer Zoom meetings between devices?
Click on Account Management and then click on Account Settings in the navigation menu. You will find the Meeting tab on the left side of the screen. Using the Allow users to transfer meetings between devices toggle under the In Meeting (Basic) section, you can enable or disable the ability for users to transfer meetings between devices. To verify the change that has been made, click the Enable or Disable button in the verification dialog box that appears.
How do I merge phone and computer Zoom?
How to merge a Zoom Phone call in to a Zoom meeting
- If you would like to start a Zoom meeting or a Zoom phone call, please follow one of the sections above.
- The audio on your Zoom Phone should be active if you wish to use it. It may be necessary to switch the audio from the meeting to the Zoom phone if the audio is not active.
- Using the controls on the in-call screen, click/tap Meet to start the meeting.
- Merge can be done by clicking or tapping the Merge button.
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