How to configure Personal Audio Conference in zoom

Configuring Personal Audio Conference

Subscribers can host meetings using the Personal Audio Conference (PAC), but this is only available via PSTN (phone dial-in). When the auto-attendant prompts you to enter your host key provided on your profile page, you can start the conference with the PAC conference ID. The ID contains 10 or 11 numbers and can be started by the host (or participant who knows the host key).


  • PAC conference IDs will only have the ability to control the host of PSTN in-meetings.
  • A user’s account has a certain amount of meeting capacity based on the type of account and any add-on plans that have been assigned to it.

What are the requirements for configuring a Personal Audio Conference?

  • There are four types of accounts available – Pro, Business, Education, and Enterprise
  • Account owners are able to edit the settings for their accounts and groups
  • groups
  • groups, but the host needs to have a licensed account
  • with a subscription to Audio Conferencing

How to enable or disable Personal Audio Conference


The following instructions will explain how to ensure that Personal Audio Conference is enabled or disabled for all users:

  1. Admins with the privilege to edit account settings can log in to the Zoom web portal as admins.
  2. Click the Account Management tab then click Account Settings in the navigation panel.
  3. Then click on Audio Conferencing under the Account Management tab.
  4. To enable or disable Personal Audio Conference, simply click on the toggle switch.
  5. Verify that your changes have been made by clicking Enable or Disable in the dialog box that appears.
  6. In these cases, you can also click the lock icon , and then click Lock to confirm the setting. If you want this setting to be mandatory for all users in your account, you can do so by clicking the lock icon .
    Note: By enabling and locking PAC, users won’t be forced to take the additional step to enable PAC if they already have it enabled.


To enable or disable a group of users’ ability to join a Personal Audio Conference:

  1. Ensure that you are logged in as an administrator with permission to edit groups in the Zoom web portal.
  2. Navigate to User Management then Groups from the navigation panel.
  3. From the list of groups, select the appropriate one.
  4. From the list of tabs, choose the Audio Conversion tab.
  5. Activate or deactivate the toggle next to the Personal Audio Conference option.
  6. You will be prompted to confirm the change by clicking Enable or Disable when a dialog box appears.
    Note: If you see grayed out options in the account drop-down, then this means the option has been locked at the account level and has to be changed at that level.
  7. The option, when you want this setting to be mandatory for all members of a group, is to click the lock icon , pick a password, and then click the Lock button to confirm the setting.
    Note: By enabling and locking Public Access Control, users won’t have to take any additional step to enable Public Access Control.


For your own personal use, you can enable or disable Personal Audio Conferences by following the following steps:

  1. Login to the Zoom web portal by entering your email address and password.
  2. Click the Settings link on the navigation bar.
  3. Select Audio Conferencing from the tabs of the web portal.
  4. To enable or disable the Personal Audio Conference feature, you need to click the toggle button.
  5. Verify the change by clicking on Enable or Disable if a verification dialog appears.
    Note: It is possible that the option has been disabled at either the group or account level when the option is grayed out. Zoom support has to be contacted in this case.

How to configure your dial-in numbers and participant passcodes

Here you can view and edit the meeting ID’s, global dial-in numbers, and autogenerated invitations for your PAC meetings.

A six-digit numerical passcode can be added to your PAC meeting ID if you want to add a passcode to it. Additionally, it will be possible for you to add a listen-only password, which will allow participants who enter this password to simply listen to your conference, without actually speaking.

Note: Prior to adding a listen-only passcode or a participant passcode to a meeting, the participant passcode must first be enabled.

  1. Log in to the Zoom web portal by using your email address and password.
  2. Select the Personal Audio Conference option from the navigation menu.
  3. You will need to click Enable Personal Audio Conference if this is the first time you are using PAC.
    Below are the details that you are provided with once you click Enable Personal Audio Conference:

    • Global Dial-In Numbers (toll-free and fee-based according to your selection): Please select the dial-in numbers you wish to send with your email invitation.
      • Using the international numbers link on the registration invitation email (optional) will show you a list of all international numbers available for your account. To enable the international number link on the registration invitation email, check the Show international numbers link on the invitation email check box at the bottom of the dial-in numbers list.
    • Conference ID: The conference ID is displayed to the participants so that they can dial it in order to participate in the conference.
    • Participant Passcode: PAC passcode will display if the feature is enabled, and participating participants can dial the passcode to join the call. You can change the passcode by clicking Show then Change.
    • Listen-Only Passcode:
    •  Those who use this passcode will only be able to listen to the conference during that period. Click on Add to enter a passcode if you do not have one already. You can change the passcode by clicking Show then Change.
      Note: If you want to add a listen-only passcode you must have a participant passcode first.

Your Personal Audio Conferences (PAC) will be enabled as soon as it has been activated and you will be able to start hosting meetings at home.