In Zoom Phone, you can conveniently access certain features such as checking your voicemail or hiding your caller ID by using DTMF codes. In addition, you can customize some codes if you’re an admin.
Prerequisites for using and customizing DTMF codes
- License for Zoom Phone
- DTMF Codes need to be enabled by your administrator in order to function
- Function To customize them you must be the owner of the account or an administrator
Contents
How to use default DTMF codes
These are the default DTMF codes for Zoom Phone. By clicking the embedded links in the Feature column, you can view more information and prerequisites for each feature.
| Feature | Keycode | Customizable | Details |
| Check voicemail or record voicemail greeting | *86 | No | Select one of your direct numbers as the caller ID, then call *86 and enter your voicemail PIN Code to listen to voicemail messages or record a voicemail greeting.
This DTMF code also works for shared line groups by selecting the group’s direct number before calling *86. |
| Enforce caller ID | *82 | No | Dial *82 before the phone number to enforce caller ID. |
| Park a call | *5 | Yes | Dial *5 during an active call to park it. To retrieve parked call, press * followed by the retrieval code; for example, *811. |
| Park pickup | *801 | Yes | Dial *801 to pick the call which is parking in location “801”. |
| Test audio connectivity | *8378
(*TEST) |
No | Call *8378 to test audio connectivity. |
| Hide caller ID | *67 | No | Dial *67 before the phone number to hide Caller ID. This may not work in certain countries or regions. |
| Activating a device | *90 | No | Call *90 to assign a device to yourself. |
| Sign in to hot desking session | *91 | No | Call *91 and follow the audio prompts. |
| Sign out of hot desking session | *92 | No | Call *92 and follow the audio prompts. |
| Group call pickup | *98+[group extension number] | No | Call *98 followed the extension number of the call pickup group. |
| Call queue pickup | *99+[call queue code] | No | Call *99 followed by the call queue code. |
| Monitor call (listen, whisper, barge, take over) | Listen: *336 Whisper: *339 Barge: *332 Take over: *338 |
No | Call the keycode followed by the extension number of the phone user you can monitor.
For example, if you can monitor extension 118, calling *338118 while the phone user is on a call will take over their call. |
| Switching call monitoring feature while monitoring a call | Listen: *6
Whisper: *9 Barge:*2 Takeover: *8 |
No | While in monitoring a phone user, use these keycodes to switch between listen, whisper, barge, and take over. You can’t use these codes when you takeover a call. |
| Barge into a call (internal safety response team) | 3 or *2 | No | While monitoring an emergency call, members of an internal safety response team can press 3 or *2 to barge into the call. |
| Transfer to other extension’s voicemail | **(extension) | No | Press the soft key to transfer to voicemail, press **(extension), then press Transfer.
The Zoom desktop client / mobile app, Yealink phones, and Poly phones have menu options for this, so there’s no need to use the DTMF code. |
| Start or stop ad hoc call recording
Stop automatic recording |
*7 | Yes | Dial *7 during an active call to start or stop an ad hoc call recording, or stop an automatic recording.
Your admin can control your access to record calls. Contact your admin if this code doesn’t work for you. |
| Reserved testing number for VDI media detection only | !9-6-6-6-8-3-4! | No | This number is a reserved number and cannot be used for setup. |
How to customize DTMF codes (admins)
- Zoom’s web portal can be accessed by signing in.
- Select Phone System Management and select Company Info from the navigation menu.
- Select Account Settings.
- Click on Desk Phones.
- The next time you want to customize a code, click Edit next to it under Customize * and # Codes.
- You may enter 1 to 3 digits followed by *, **, or #.
Note : Codes that conflict with existing DTMF codes won’t be available. - Then click Save.
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Frequently Asked Questions
What is DTMF Zoom?
Using Cloud Room Connector, one of the key advantages of using Zoom is the ability to control your Zoom meeting directly from your H. With the Cloud Room Connector, you can change Zoom settings, start/stop your video, muffle or unmute your audio, control the Zoom layout, control your video layout, and more with your 323, SIP, or other device, via the Cloud Room Connector.
Is there a dial in option for Zoom?
A Zoom dial-in number can be used by users to join a Zoom meeting by calling the Zoom number that has been provided. It is possible to join a meeting or audio by telephone in this support section by reading the articles, which include information on international phone numbers, and instructions on how to do so.
Can you use any Zoom dial in number?
If the host has subscribed to an audio conferencing plan and has selected the Zoom dial-in numbers he or she wishes to use, then the Zoom dial-in number will be available for use. As a result of whether or not the host has subscribed to a plan, dial-in numbers will be provided based on that information. It is your responsibility as the meeting host to make sure that you are able to access a dial-in number as well as those of your attendees before the meeting starts.
How do I add a Zoom dial to my phone?
An easy way to add a contact who can be reached by phone
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Zoom’s web portal can be accessed by logging in to it.
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You can access Phone Dial-in Contacts from the Account Management section of the navigation panel.
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Add a new contact by clicking on the button.
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The following information must be entered: …
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It is possible to add more contacts by clicking Add Another and repeating the steps 4 and 5 if necessary.
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Then click the Save button.
Is Zoom a phone VoIP?
Zoom is a VoIP provider that offers a wide range of services
In the VoIP market, Zoom Phone is considered a leader. With Zoom Phone, you can enable your business to modernize its communication system so that you can save money, improve productivity, and improve the performance of your business. With Zoom Phone, you can easily integrate the Zoom software with all the devices you use most often and get native apps for every phone you use.