How to Use Jira Server Notifications in Zoom
Through Zoom’s Jira Server Notifications integration, you will be able to keep track of your Jira account’s updates and changes from a chat application while receiving Zoom Chat notifications and messages.
Contents
There are several conditions that need to be met before Jira Server Notifications will work
- An account owner or an administrator has the following privileges:
- An account that is either free or paid by Zoom
- An account that is an administrator for Jira
How to install and configure Jira Server Notifications
Install from the Zoom App Marketplace
- As an administrator, you should log into your Zoom account.
- After signing into your Zoom account, you will see the Marketplace for Zoom apps.
Note: - Chatbots can only be installed by admins.
- Enter Jira Server in the search box located at the top right corner of your screen to find the app.
- Search for Jira Server Notifications in your search result list and click on it if you find it.
Note: - Make sure that the app is pre-approved if it is not already so.
- Click the Add button.
- Once you have confirmed what permissions the app requires, click Allow.
Note: Your Zoom desktop client will automatically be installed when your admin has installed the Jira Server Notifications chatbot. If your admin has installed the chatbot, you can use it right away.
It is important that an account administrator on your Jira Server account completes the steps below.
Configure the integration from Jira Server
Authenticate the Jira Server Notifications app
When you install the app from the Zoom App Marketplace, you will be redirected to the Zoom Page after you have installed it.
In the Jira Server chat app, you should be able to open the Zoom desktop client.
Configure the Jira Server subscription
Note:
There are several steps that you will have to complete in order to receive Jira Server notifications in each channel that you want. Furthermore, only Jira admin or someone with the appropriate permissions will be able to implement the Jira webhook for this integration. If this issue still persists, contact your Jira admin so we can resolve the issue.
- Make sure you are logged into your Zoom chat.
- Then type /jiras connect in a desired group chat.
This can also be done with the 1:1 Jira Server app by typing connect. - This will force the app to respond after which you will need to click Add Configuration.
The Jira Server configuration window will open after clicking Add Configuration. - To configure the adapter and get the project key, please complete Step 1 if you are a Jira Administrator. (The project prefix is where you get the project key). For how to configure, click How to configure SuperWebhook ?.
Note: The first step can be ignored if you are not an administrator of Jira. Select the adapter you would like to use by checking the box, then choosing the adapter. - If you add a name to the notification, you will be able to easily see the Jira Server subscription from which the notification originated.
- If you want to focus on a specific project key, you can do so; otherwise, the notification will not be filtered.
- If you are not a Jira Server administrator, please ensure that your adapter folder is checked, and then select your adapter.
Please refer to How to configure SuperWebhook for how to use the adapter URL. - Please complete the rest of the configuration and choose the notifications that you would like to receive.
- Click on the Save button.
Now you will start receiving notifications related to your configuration on Zoom chat.
How to interact with the Jira Server Chatbot
When the Jira Server subscription is triggered, you will soon begin receiving chat notifications in your inbox. You will be able to receive these messages in the Zoom channel assigned to the subscription.
There is also the option to interact with the chatbot in a 1:1 conversation. For a full list of possible commands that you can enter by typing and sending /help (in the 1:1 channel) or /jiras help (in any other chat channel).
How to remove the Jira Server Chatbot
- As the account administrator, you need to log into the Zoom App Marketplace.
- From the menu on the top right, select Manage to open the Management page.
- Click the Added Apps link in the navigation menu.
- Next, click the Remove icon next to Jira Server Notifications.
- When the dialog box appears, click Remove.
Please submit a ticket if you need further assistance or technical support.
Data security
- There are a number of information that Zoom can access through this app:
- Zoom users can view all channels to which they have subscribed.
- Zoom users can also view details about themselves.
- Using this app, you will be able to access the following Jira information:
- Nothing – no access is required.
- You will need to grant the following permissions to the Zoom chat app:
- You will be able to send chat messages to IM channels or Zoom groups from the Zoom chat app.
- Jira and this Zoom chat app communicate over an encrypted channel:
- TLS 1.2 is the protocol of choice
- The following information is stored in an encrypted database by the Zoom chat app:
- Credentials for Zoom OAuth (at the level of the user).
- Information on Jira issues: Project Name, Project Key, Status, Issue Type, Priority, AccountID, DisplayName.
- Information on Jira issues: Project Name, Project Key, Status, Issue Type, Priority, AccountID, DisplayName.
- This Jira bot automatically deletes information from Jira cases and issues such as: Project name, project key, status, issue type, priority, account ID and display name when uninstalled from the marketplace.
- Information about Jira issues: Project Name, Project Key, Status, Issue Type, Priority, AccountId, DisplayName.
- Information about Zoom authorization: Access token.
- The following information is required to configure the bot: Jira configuration, Project key, Priority, and Webhook URL.
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Frequently Asked Questions
Does zoom integrate with JIRA?
You are able to schedule or start a Zoom meeting from a Jira ticket or a Jira Service Desk ticket by integrating Zoom’s Atlassian Jira Software with Jira Service Desk. This means you will not need to leave Jira in order to start a Zoom meeting. By integrating the two systems, you’ll be able to receive a meeting summary within 24 hours of the meeting being concluded as a result of this integration.
How do I turn off Zoom notifications?
For enabling or disabling meeting-related emails, please follow the steps below:
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Log in to Zoom by clicking here.
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You will find the Settings link at the top of the page on the left hand side.
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To receive an email notification, click on the Email Notification link.
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The toggle next to each of the meeting-related notification items allows you to turn them on or off depending on your preference:
How do I get notified when a Zoom meeting starts?
Here are the steps you need to take in order to enable your own Upcoming Meeting reminder:
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Zoom’s web portal can be accessed by logging in.
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In the navigation panel of the page, you can see the Settings link that will give you access to the settings.
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You will find a tab for Meetings once you click on it.
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Under Schedule Meeting, it is very important that reminders for Upcoming Meetings are enabled, so that you will receive a timely reminder.
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You can enable the setting by clicking the toggle if it is disabled.
What is Notify me when available in Zoom?
There is now the possibility for Zoom users to be notified when a colleague is available, rather than having to spend time looking around the office for the colleague they are attempting to contact.
What is push notification in Zoom?
You will get notified when a new message arrives in your inbox. What this means is that you will be notified WHEN you receive a new message, regardless of whether or not you are doing something important at that moment or if you need a moment to yourself. The push notification settings in Zoom can be customized and changed in a variety of different ways.
