Managing voicemail messages In Zoom App

You can listen to, delete, and save any voicemail messages that have been left by your callers as long as Zoom Phone is activated on your account. It is possible to record up to five minutes of voicemail. It is possible to disable voicemail at certain times of the day; and set your greeting according to your preferences. At this time, there is no limit on the number of voicemails you can store.

Note :
Both the Zoom desktop application and the Zoom mobile application sync voicemails between them. Both have a red circle icon for notifications attached to them. The desktop client, for example, will also remove the notification icon on the mobile app when an incoming voicemail message is played in the desktop client.

If you work for an organization in which there are other users, you can share their voicemail inbox with them. Zoom desktop clients, mobile apps, web portals, and desk phones can all access shared voicemail inboxes. You can better identify the recipients of messages when you use Zoom’s desktop or mobile apps or web portal.

Prerequisites for managing voicemail messages

  • If you are using the Zoom Desktop Client, make sure that it is version 5.5.0 or higher
  • In addition to the Zoom Mobile App on iOS or Android
  • Devices, you will have a Zoom Phone license connected to your Zoom account
  • If your Zoom administrator has enabled the voicemail and voicemail transcription policy settings

Note : 
Administrators may be able to prevent voicemails from being downloaded or deleted.

Windows | macOS | Linux

Listen to, download, and delete your voicemails by following these steps.

  1. Log in to Zoom’s desktop client.
  2. Select the Phone tab from the left-hand side of the window.
  3. Select Voicemail from the list. The latest voicemail message appears at the top of the voicemail list.
    Voicemail messages can be identified as follows:

    • The number will be displayed with a name, whether it is from your caller ID or is one of your synced contacts.
    • Blue dots indicate that voicemails have not been played yet.
    • IMPORTANT: If you have access to a shared voicemail inbox, then you will also see the name of the user, queue, or auto receptionist underneath the caller ID.
  4. You can play the voicemail message by hovering over the entry and clicking the play icon.
  5. If you wish to contact the number who left you a voicemail, please click the phone icon in the left-hand corner.
  6. Voicemail entries can be viewed by hovering over them.
    • Depending on whether the phone number is an internal, external, or synced contact, you’ll see additional options when you hover over the profile picture.
      • Zoom contacts, internal and external, will have their contact cards and meet and chat options displayed.
      • Contacts synchronized with a third-party service will appear in a general contact card with all the phone numbers associated with it.
    • To call the selected number, click the phone icon.
    • You can play the recording of the call if it was recorded.
    • Click the ellipses for these options:
      • Meet with Video / Meet without Video / Chat (these options only visible if the phone number belongs to an internal or external Zoom contact): Meet in real time or chat one-on-one with the contact.
      • Send Text Message (only visible If you have SMS enabled): This sends an SMS to the number.
      • Copy Number: Use your clipboard to copy the phone number associated with an account.
      • Create Google Contact / Create Outlook Contact (only visible if you enabled contacts integration): Using the call history entry, you can create a new contact in your Google or Outlook address book. That new contact will then appear under the Contacts section of your address book. If you need to further edit the contact’s details, you can access the contact in Google or Outlook.
      • Add to Google Contact / Add to Outlook Contact (only visible if you enabled contacts integration): If you already have phone numbers synced with your contacts, you can add them there. If you need to edit the contact details, you can access the contact on Google or Outlook.
      • Invite as Zoom Contact: You can invite the participant to the call by specifying their email address. You will be added to their Zoom contacts with the help of an email with a unique link. If your contact has a Zoom account, you can use this feature in lieu of contacts integration.
      • View Profile (only visible if the number belongs to your internal, external, or synced contacts): View the associated caller’s contact card.
      • Block Caller: Mark the number as blocked.
      • Open File: Using the default media player on your computer, play the voicemail.
      • Open File Location: Go to the directory where the MP3 file (voicemail) is stored.
      • Save as: Choose the MP3 format and save the message there.
      • Delete: Remove the selected message from your voicemail box.
      • Delete All Voicemails: You will delete all your voicemails.
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Android | iOS

Play, download, or delete voicemail messages

  1. Open the Zoom app and sign in.
  2. Select the Phone tab.
  3. Select Voicemail. The most recent voicemails appear at the top of the Voicemail list in reverse chronological order.
    Messages can be identified by the following:

    • The caller ID name or a contact name appears above the number if the number belongs to an internal or external contact.
    • Blue dots indicate that voicemail messages have not been played yet.
    • A shared voicemail inbox will appear below your caller ID if the call queue, automatic receptionist, or phone user name is displayed.
  4. Select a voicemail option from the options below:
    • Phone button: Use the number associated with the message as the call-back number.
    • Share button: Using the share button you can share or save a voicemail message (MP3). If you have installed different apps on your phone, you may see different share options.
    • Play button: Select the voicemail that you wish to play. The voicemail will be played using your speakerphone if you tap the Speaker button.
    • Trash button: Deletes the voicemail that has been selected.
  5. By tapping the ellipsis (…), you can choose from the following options:
    • Call Duration: Counts how many minutes and seconds have elapsed (mm:ss).
    • Call Back: When a call history entry is selected, CallBack will call the listed number. In addition to being able to dial the number from the call history entry, tapping the call history entry allows you to view the number.
    • Meet with Video / Meet without Video / Chat (these options are only visible if the phone number belongs to an internal or external Zoom contact): Invite the contact to join you in a video or audio meeting.
    • Send Text Message (only visible with SMS enabled): We will send a text message to the number you have entered.
    • Copy Number: Your computer will copy the phone number associated with your account to the clipboard.
    • View Profile: If the number in a contact card has been associated with an internal or external contact, you can view the contact card for that contact if the number is found in a contact card.
      • Contacts inside and outside of the organization will be able to view and chat with their contact cards.
      • In the case where your contact list is synced with a third-party service, a general contacts card will appear that includes all of your contact details, including phone numbers.
    • Create Phone Contact: Use the default contact app on your phone to create a new contact using the new contact’s phone number. Synced contacts, internal contacts, and external contacts do not fit within this option.
    • Add to Existing Phone Contact: Your phone’s default contacts app allows you to add a phone number to an existing contact. Using this option, you cannot add either internal or external contacts, or synced contacts.
    • Invite as Zoom Contact: You can invite participants to a call by sending an email message to their email addresses. In the email, there will be a unique link which will allow them to add you as a contact on Zoom. If your contact has a Zoom account, use this feature instead of integrating their contact list with Zoom. It is not possible to integrate their contact list with Zoom for internal or external users.
    • Block Caller: Make sure that the number is in your list of blocked numbers.
    • Delete Item: Simply delete the selected entry from your call log. If there is a recording of the call, that will also be deleted.
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Delete several voicemail messages

If you want to remove all of the messages from a group of voicemails, you should follow these steps.

  1. Join Zoom’s mobile app by signing in to your Zoom account.
  2. Then, tap on the Phone icon.
  3. Next, tap on the Voicemail tab. It’s possible to view voicemail messages in reverse chronological order, so that the most recent messages appear at the top of each list.
  4. You can select an item by tapping the ellipsis button (…). You will be able to check each voicemail message by tapping the checkbox beside it.
  5. You can select the messages to be deleted by tapping the checkboxes next to them.
  6. To delete the selected voicemail messages, you can tap the trash icon.


  1. You need to sign in to your Zoom account.
  2. Click on the phone icon.
  3. Click on the Voicemail tab.
  4. Here are some ways to identify messages left on your voicemail:
    • In some cases, you’ll see a name above the number if it is a caller ID or in one of your contacts.
    • Blue dots indicate that voicemails have not been played yet.
    • You can identify who left a message in the To column of a shared voicemail inbox if you have access to one.
  5. Click the drop-down menu at the top to filter by read or unread messages or search for a specific contact or phone number.
  6. View and manage voicemails by selecting from the following options:
    • Play icon: If Zoom Phone was able to transcribe the voicemail message, play it and display a transcript.
    • Download: You can save a MP3 file of the voicemail message.
    • Delete: Select the voicemail message to be deleted. The bottom of the table contains the Delete button. Click it to delete multiple entries at once.

Desk Phone

If your admin has provided a desk phone to you, then you can use the desk phone to check your voicemail messages.

In order to use a desk phone properly, you need to follow the steps below. The site also contains instructions that can be applied to the Polycom VVX series and the Yealink T4/T5 series, as well as they are also applicable to the Polycom VVX series.

Note: In the event that your desk telephone has a shared voicemail account, it is possible for it to play voicemails from that account, however, you cannot distinguish if the voicemail is coming from that account. It is vital that you identify these messages using the Zoom Desktop Client, the Zoom Mobile App, or the Zoom Web Portal.

  1. To access the voicemail center on your desk phone, call *86 and press enter on your phone’s keypad.
    Tip: In addition to the desktop client, you can also use this key code on mobile devices.
  2. During the setup process, you will be prompted to enter your voicemail PIN and then #.
  3. Press one of these keys:
    Key Description
    1 Play all voicemail messages starting with your new (unplayed) messages.
    2 Record a voicemail greeting. The greeting will be added to your Zoom Phone audio library.

    Note: On the Zoom web portal, you can also create a voicemail greeting.

  4. Manage your voicemails by following the audio instructions.

Frequently Asked Questions


  1. Regardless of whether you are recording a custom voicemail greeting or uploading one, you will have access to the Audio Library.
  2. The Audio Library link can be found by scrolling down and clicking on the link at the bottom of the page.
  3. Zoom will ask you to allow the microphone to be used by it if your browser prompts for this.
  4. It is also possible to upload a prerecorded audio file if you so desire.
The following steps can be followed in order to record Zoom Phone’s voicemail greeting:
  1. On the left side of the screen, click the Phone option from the menu.
  2. In the Settings menu, click the General tab.
  3. Below the Business Hours section you will find the Voicemail Greeting (scroll a little down) that you can play.
  4. To access the Audio Library, click on the button below.
  5. To add an audio file, click on the Add Audio button.
  6. Click on the Next button after you have spoken into your microphone to get the level right.
  7. In order to start recording, simply click on the dark red button listed below.
Follow these steps to play, download, or delete your voicemail messages.
  1. You can also log into Zoom using its desktop client, which can be downloaded from Zoom’s website.
  2. In order to access the Phone tab, simply click on it and you will be taken to it.
  3. The Voicemail tab will appear when you click it. …
  4. If the entry is hovered over, the voicemail message can be played by clicking the play icon on the left side of the entry, which is located at the bottom of the entry.
  5. When you press the phone icon, you will be able to dial the number whose message was left for you, if you would like to connect with them.
The Zoom Phone audio library can be used to customize Zoom Phone audio if Zoom Phone is already activated on your account. Previously, you have had several options when routing calls to voicemail, each of which allows you to customize the greeting that will play when a call is routed to voicemail, and this has been an option for many years.
On the left side of the menu, select the Settings tab. Access the Member List by clicking the Access Member List button next to Voicemail & Videomail. Please note that in order to revoke access, you should click the ellipses (…) icon followed by Remove.

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