Contents
- 1 overview
- 2 Prerequisites
- 3 Displaying call quality data for a specific extension
- 3.1 To view call quality data for a particular phone user:
- 3.2 Call quality by device, codec, ISP, and network
- 3.3 Call quality data for each call
- 3.4 Frequently Asked Question
- 3.5 How do I check my Zoom call quality?
- 3.6 How do I get to Zoom dashboard?
- 3.7 How do you show signal strength in Zoom?
- 3.8 How do you Zoom in on a mobile Phone call?
- 3.9 What affects Zoom quality?
- 3.10 Why is Zoom Video poor quality?
- 3.11 Related Articles
overview
The Call Quality Dashboard allows you to see the overall quality of your voice calls and filter your data by extension ( phone users , shared area phones , call queues , auto pick , Zoom Room ).
The Call Quality Dashboard uses Mean Opinion Score (MOS) to report voice quality. MOS measures voice quality on a scale of 1-5. A score of 1 indicates unacceptable voice quality for all users. A score of 5 indicates the best voice quality and the same sound quality as when talking directly to the other party.
The Call Quality dashboard sets MOS “3.5” as a common baseline for classifying calls. A MOS of 3.5 or higher means high sound quality, and a MOS of less than 3.5 means low sound quality.
Note : See below for data on Zoom Phones.
- Call log: A record of incoming and outgoing details.
- Usage Report: Collects data for phone users and call queues.
- Nomadic Emergency Services Dashboard: Provides metrics related to Nomadic Emergency Services.
Content of this article:
- Display of overall call quality
- Displaying call quality data for a specific extension
Prerequisites
- Business or education account
- Account owner or administrator privileges
- Zoom Phone License
Display of overall call quality
- Sign in to the Zoom web portal.
- In the navigation menu, click Dashboard.
- Click the Zoom Phone
- To change the time period, click the date range in the upper left and select the start and end dates.
- The following section is displayed.
The ratio of high quality calls and average quality to time
Above the Overall tab, you can see the overall call quality of Zoom Phone calls during the selected time period.
- If you have multiple sites, click the site drop-down menu to filter the data by site.
- The pie chart on the left shows the percentage of good quality (blue) and poor quality (red) calls during the selected time period.
- The line graph shows the change in the percentage of good quality and poor quality calls at each time during the selected time period.
- The bar chart shows the number of good quality and poor quality calls per hour during the selected time period.
Call quality by device, codec, ISP, and network
- A multi-layer pie chart that organizes and displays call quality by category (device, voice codec, ISP, and network).
- The inner layer divides each category into subcategories. The outer layer shows the percentage of good quality and poor quality calls in each subcategory.
- Hover over the pie chart to see details for each segment.
Calls with poor sound quality
At the bottom of the Overall section, you’ll see the 10 worst poor-quality calls (MOS less than 3.5) during the selected time period.
Displaying call quality data for a specific extension
To view call quality data for a particular phone user:
- Sign in to the Zoom web portal.
- Go to Dashboardand click the Zoom Phone
- Click the Extensions
- Select the extension type.
- Enter the phone user‘s name, extension, or email in the text box and click the name for which you want to view the data.
- To change the time period, click the date range at the bottom of your username and select the start and end dates.
Call quality by device, codec, ISP, and network
- A multi-layer pie chart that organizes and displays call quality by category (device, voice codec, ISP, and network).
- The inner layer divides each category into subcategories. The outer layer shows the percentage of good quality and poor quality calls in each subcategory.
- Hover over the pie chart to see details for each segment.
Call quality data for each call
This table shows the call quality data for all calls made or received by the selected phone user. The following information is displayed:
- Startand end : Caller ID number of the caller ( source ) and the other party (destination).
Note : If the phone number is an extension, the extension number of the associated phone user is displayed. The extension number is also displayed for the direct number of the telephone user. - Direction: Shows whether the call is incoming, outgoing or internal.
- MOS: Shows the overall quality of the call, expressed in Mean Opinion Score (MOS) .
- Details: Shows detailed call statistics. See the definitions and recommendations for these statistics .
- For incoming calls: The table on the left shows the caller’s network statistics. The table on the right shows the statistical data of the accounts of the telephone users (callees) in the company.
- For outgoing calls: The table on the left shows the network statistics for corporate phone users (callers). The table on the right shows statistical data for the destination network.
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Frequently Asked Question
How do I check my Zoom call quality?
Using Zoom Phone, you can view statistics about the quality of your calls. Please enter your email address and password in the Zoom web portal in order to access it. You can access the Dashboard by clicking on the Dashboard link in the navigation menu. Clicking on the Zoom Phone tab will direct you to a page titled Quality of Service, which can be accessed by clicking on the tab.
How do I get to Zoom dashboard?
Dashboard for Zoom
Zoom’s dashboard provides you with a real-time view of the meetings you are participating in. Log in to your account, click Account Management, then click Dashboard on the right side of the window, and you will see the dashboard on the right side of the screen.
How do you show signal strength in Zoom?
Using the Zoom desktop client, you can access statistics about your meetings and phone calls
- Launch Zoom’s desktop client and sign in with your account information.
- Meetings can be started or joined at any time.
- Using the meeting controls, you can start or stop the video in your meeting by clicking on the upward arrow next to the button to start or stop the video.
- In the Video Settings menu, click on the Video tab.
- To view the statistics, click on the Statistics button.
How do you Zoom in on a mobile Phone call?
Android | iOS
- Launch the Zoom app and sign in with your Zoom account.
- Press the Phone button on the screen.
- You can access the number pad by tapping the number pad icon.
- The following methods can be used to call a number: …
- It is possible to change the caller ID number for outbound calls by clicking the drop-down menu in the Caller ID field if you have a direct number and a main company number. …
- In order to make a phone call, you will need to tap the phone icon.
- In order to control the call, you need to use the controls in the call.
What affects Zoom quality?
There is a direct connection between Zoom quality and the client’s ability to access the internet. Despite the fact that broadband access is not available everywhere in North Carolina, as of March of 2020, there is a reality that demonstrates that.
Why is Zoom Video poor quality?
Why did the problem arise in the first place? A grainy, poor quality Zoom video can be attributed primarily to poor lighting conditions and the video noise produced by small image sensors on cameras. The camera usually boosts the signal that comes from each pixel of the sensor when the lighting conditions are less than ideal, so the image appears brighter even though it may not be of a high quality image.