Dashboard for meetings and webinars in Zoom App

In the Meetings and Webinars section of the dashboard, you have access to both the current Webinars and Meetings taking place right now as well as previous Meetings or Webinars that have taken place. CSV files can be exported from the past meetings and webinars on the conference site. There will be an outline of all the technology being used in this meeting as well, such as audio, video, screen sharing, and recording. It will also be possible to see the different license types for every member on your account.

There are a few prerequisites for using the Dashboard

  • Plan for business, education, or API
  • permissions for account owners or administrators

Meetings

The Meetings tab can be used in the following ways:

The Meetings tab of the Dashboard can be accessed by clicking on the following link:

  1. Log into the Zoom web portal by entering your Zoom username and password.
  2. Next, click on Dashboard at the top of the page.
  3. You will see the Meetings screen at the top of the Dashboard page.
  4. To access historical data regarding meetings, you may click Past Meetings.

You will be able to view live meetings or meetings that were hosted on your account once you click the Meetings tab. These meetings include multiple columns of data, which are displayed in separate columns. By default, the following columns are displayed for these meetings:

  • Meeting ID:
  • Refers to the number of the meeting that identifies the meeting.
    Note:
  •  You can also view session IDs for third-party platforms that correlate with Zoom meeting IDs. In the top-right corner, click Customize, then select 3rd Party ID to add it as an additional column.
  • Topic:
  • What the meeting will be about.
  • Host:
  • The name of the person hosting the meeting.
  • Information about Meeting Quality, Health, Issues, Video Quality, Audio Quality and Screen Sharing Quality:
  •  Shows meeting quality scores and network alerts while displaying meeting information.
    Note:
  • By viewing meeting and phone statistics, you can get a better understanding of issues that may arise when meeting or calling.
  • Start Time:
  • At the time of the meeting starting.
  • Participants:
  •  This shows the total number of people participating in the meeting.
  • Phone:
  • Defines whether or not any of the participants are participating by phone.
  • VoIP:
  •  The participants can indicate whether they are joining the audio from their computers or mobile devices.
  • Video:
  • Indicates whether or not there are participants sending video via a camera during the meeting.
  • Screen Sharing:
  •  Indicates whether or not there is or was screen sharing during the meeting.
  • Recording:
  •  Defines whether or not recording is or was done during the meeting.
  • CRC:
  • An indication of whether a device belonging to the SIP/H.323 protocol is participating in the meeting.
  • Encryption:
  •  Indicates whether the meeting has been encrypted or not. To view encryption details, hover your mouse over the icon in the Encryption column.

In addition to the required fields, additional informational columns can also be added to the view, including Scheduling Tracking Fields. Here are the instructions for adding these columns:

  1. Click on Customize in the top-right corner of your screen.
  2. You can add fields to your view by selecting the check box to the left of the desired fields.
  3. It is also possible to clear the check boxes to the left of the fields if you wish to remove them from your view.

You are able to search for meetings based on the host’s email address, user name, user group, meeting ID, and meeting topic using the search field.

You can also click Issues Topic on the left side of the page and select specific meeting issues to get a list of live or past meetings with participants who experienced one or multiple issues. For example, issues with audio, video, screen sharing, CPU, or disconnecting and reconnecting when speaking.

How to find out the details about a meeting and its participants

The meeting ID of any meeting can be found in the tabs Live Meetings or Past Meetings. Selecting this ID will give you a detailed view of the meeting and its participants. In case there are breakout rooms in the meeting, after selecting the meeting ID you need to select the Breakout Room Participants tab.

…are listed on the Meeting Details page, along with the following details: When you click on the Meeting Details tab, you will find an overview of all current and past participants:

  • Participant:
  • A person’s display name is his or her username. If you are an external participant, your display name will be accompanied by the word Guest.
  • Device:
  • A technical description of the type of device through which the participant connected.
  • IP Address:
  • The IP address of the device from which the participant is or was connected.
  • Location:
  • Information about the participant’s geographical location.
  • Network Type:
  •  This refers to the type of network the participant belongs to. There are wired networks, WiFi networks, as well as 4G networks.
  • Health, Issue, Video Quality, Audio Quality, and Screen Share Quality: Provides information regarding meeting quality scores and network alerts during a meeting.
  • Note:
  •  Check out recommendations for meeting and phone statistics to learn more about troubleshooting issues.
  • Microphone:
  •  Your Zoom client has selected the microphone device for your meeting.
  • Speaker:
  •  Your Zoom client has selected the speaker device for your meeting.
  • Camera:
  •  The Zoom client has selected the camera device for your meeting.
  • Data Center:
  • the Zoom Data Center where the participant connected for the purpose of hosting the meeting.
  • Connection Type:
  •  This is the data protocol that the participant used to connect.
  • Join Time:
  •  Here, the participant’s time of joining the meeting is given.
  • Leave Time:
  •  Here is the time of the participant’s departure from the meeting.

It is possible to get current bitrate, latency, and jitter rates by clicking on the Overall, Audio, Video, or Screen Sharing buttons. You can also get current average and maximum packet loss by clicking the Max Packet LOSE button.

It is also possible to view more details about a participant’s connection by clicking on his or her name. You can see information about the device that a participant is using in the top row.

  • Participant:
  • The display name of the participant.
  • Device:
  • The kind of device from which the participant is connecting.
  • Location:
  • Where the participant is located geographically.
  • Remote Address:
  • It is the IP address that is associated with the device from which the user is connecting.
  • Version:
  •  A participant can use Zoom desktop, mobile, or Zoom Rooms clients depending on the version of Zoom they are using.
  • Health:
  • In the event of a Warning or Critical level issue occurring in the meeting, the meeting leader will issue a warning.
  • Issue:
  • An overview of the connection/client health warnings, including potential issues with the quality of audio, video, or screen sharing, high CPU usage, or disconnect and reconnect issues, will be displayed here.
    Note:
  • View recommendations for meeting and phone statistics if you want to learn more about troubleshooting issues.
  • Microphone:
  • The Zoom client has detected a microphone device.
  • Speaker:
  •  The Zoom client has detected a speaker device.
  • Camera:
  • The Zoom client has detected a camera device.
  • Data Center:
  • This is where the meeting was conducted (the Zoom Data Center user connects to).
  • Connection Type:
  • The type of data protocol used by the participant in the meeting.
  • In-room Participants:
  • How many participants are connected through the devices in question.

This page contains detailed information on the Audio, Video, and Screen Sharing, including the bitrates, latency, jitter and the average and maximum packet loss for audio, video, and screen sharing. In addition to the resolution and framerate, you can also see them in the Video and Screen Sharing options.

The CPU usage is also displayed on the screen of the meeting/webinar, with the minimum, average, and maximum CPU usage by Zoom, as well as the total maximum CPU usage by the system (device) overall during the chat.

There is also a graphical representation of all of this information. In order to assist you in troubleshooting the problem, the slider below the graph can be used to shorten or lengthen the time presented on the graph so that you can view a specific moment during the meeting for troubleshooting purposes.

Dashboard meeting features for advanced users

Getting Started as an Assistant on Live

A meeting administrator can use the Join Live as Assistant feature, allowing him or her to join as a co-host while a meeting is running in real time. The admin can join the meeting if the meeting host is logged in and is also in the meeting, and if the co-hosting option is enabled. System administrators can use this feature to troubleshoot network issues, audio and video problems and help users solve them using this feature. The following procedures must be followed:

  1. Log in to the Zoom web portal by using your email address and password.
  2. From the left hand side of the screen, click on the Dashboard icon.
  3. Click Meetings from the left hand side of the screen.
  4. Click on the name of the meeting you wish to attend.
  5. Click on the Meeting ID number of the meeting you wish to attend.
  6. You will then be asked to join the meeting as an assistant.

There are some things you need to know about the CSV format for exporting data

For record-keeping or for analysis of the account’s usage, past meeting information can be exported as a CSV file. The meeting details of any meeting can be exported either as a list of meetings held over a period of time (up to 1 month) or as a list of the participants for that particular meeting.

  1. To access Zoom’s web portal, you will need to sign in.
  2. Click on Dashboard in the navigation panel.
  3. On the Meetings tab of your Dashboard screen, click on Open Meetings.
  4. After clicking Past Meetings, you will see a list of past meetings.
  5.  You need to take the following steps to view the past meetings:
    • Click the Export to CSV link at the top of the page if you wish to export the meeting list as a CSV file
    • The details of the participants in a particular meeting can be exported by clicking on the desired Meeting ID number, and choosing Export details to CSV from the menu.
    • For details regarding a particular participant from a particular meeting, click the desired Meeting ID number followed by the name of the participant to export this data. Click Export details to CSV on the participant’s details page to export this data.
  6. At the top of the page, on the Downloads tab, click the button after your report has been processed.
  7. The generated reports can be accessed by clicking Meetings.
  8. After clicking Download, the report can be downloaded and viewed.

The process of generating the IP usage report

With the IP usage report, administrators and owners can view the list of IP addresses from which attendees are connecting in order to participate in any live meetings that are currently running. To access the reports, please follow these steps:

  1. Sign in to the Zoom web portal by entering your email address and password.
  2. Once you have logged in, click Dashboard on the navigation bar.
  3. You will see a list of all your meetings on the Dashboard screen.
  4. To view the IP Usage Report, click on the IP Usage icon.

Here you will be shown:

  • IP Address:
  • You are currently connected to a live meeting via an IP address that belongs to the public.
  • Location:
  • Where this IP address is located geographically.
  • Meeting Count:
  •  How many meetings are connected to this IP address from the location where it is located.
  • Participant Count:
  • This indicates the number of people connected to the IP address from that location.

It is possible to click on a number under the Meeting Count column in order to see a list of current Meeting IDs to which that address belongs.

What are the quality settings and how do you use them?

The dashboard gives account owners and administrators the option of enabling meeting quality scores and network alerts.

Webinars

Meetings are similar to the Webinars section of the site. The site lets you watch live webinars that are going on at the moment along with previous webinars.

The Webinar tab can be accessed by clicking on the following link:

  1. Log into the Zoom web portal by entering your username and password.
  2. After that, click on the Dashboard link on the left side of the page.
  3. From the Dashboard screen, click on Webinars at the top of the screen.
  4. If you wish to access data from past webinars, please click Past Webinars.

It will be the same information that is shown to the panelists in the webinar from the participants in the meetings. You will be able to see the basic information over time of attendees, such as their name, device, IP address, location, network type, device, time of joining/leaving, and reasons for leaving.

The platform offers a wide variety of advanced features which include IP Usage Reports, Join As Assistant, as well as exportable CSV reports for webinars.